How to Change The Name On Your Utility Bills

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As Juliet once asked Romeo… “What’s in a name?”. Well, as far as your utility bills are concerned quite a lot. Your name is a big part of your identity. And it’s completely understandable that you wouldn’t want the wrong name on your financial documents. Whether you receive a paper copy of your bills or you manage your account online, it’s important to learn how to change the name on your utility bills. The good news is that this is, in most cases, quite a fast and straightforward process. In this article, we will explain that process for you.
Last update: June 2022

As you may have heard on the news, the UK energy market is currently under an immense amount of stress as a result of a global gas shortage driving up costs and putting several energy suppliers out of business. To learn more about this and stay updated on a daily basis you can read our page on the UK energy crisis.

You can manage the details on your utility accounts by logging into your supplier’s website, or contacting them via email or over the phone. If your current bills are inaccurate, join us as we look at how to change the name on your utility bills.

Why you may need to change the name on your utility bills

There are a great many reasons why you might want to change the name on your utilities. It may be emotionally traumatic, stressful or create financial / logistical difficulties when you have the incorrect name on your bills for your gas, electric, water and other utilities. Let’s take a look at some common reasons (aside from simply changing your name by deed poll) why you may want to change the name on your utility bills.

If you’ve suffered a bereavement

Bereavement is an extremely difficult process that can be exacerbated by paperwork. If your utility bills have previously been in the name of a deceased spouse, partner or parent, it may be very difficult to see their name on your utility bills. Likewise, if you choose to revert to your previous name following the death of a spouse, you may want to change the name on your utility bill.


More than ever, our team of experts remain on deck to help you make savings on your energy. We understand how deeply the lives of many are affected by these trying times and we want to support you the best we can. More on your energy supply during COVID-19 in our article.

If you got married or recently divorced

Whether congratulations or commiserations are in order, you may need to change the name on your utility bill so that it matches your new marital status. You may want to change your surname, your title, or both.

If you’ve come out as transgender

If you’ve recently come out as transgender, congratulations on showing the world the real you! However, seeing your “deadname” on your utility bills can be extremely difficult. You will likely want to change the name and title on your bill to help you feel more like yourself and look to the future rather than the past!

Switch from your landlord’s name to yours

If you’ve moved into a new property, you may receive a bill in your landlord’s name. First of all, you should check your tenancy agreement to ascertain whether you or they are responsible for your bills. If the bill is your responsibility, it needs to have your name on it.

How do I change the name on my utilities?

As we can see, there are lots of reasons above that may necessitate a name change on your utility bills. However, depending on your circumstances, you may want to change more than just the name on the bill. You may need to change the account details entirely.

Changing name only

If you only need to change the name or title on your utility bills, but the payment details are the same, correcting the name on your bill is a fairly straightforward process. The easiest way to do this is from your customer portal on your supplier’s website. Different websites have slightly different interfaces, but the process should go something like this:

  • Log into your online account.
  • Find ‘My Account Details’ in the customer menu.
  • There should be a section marked ‘Personal Details’ or similar. Open this.
  • You should now be able to fill in your new name details.
  • To check that your name is updated, access your account again by repeating the second and third steps here.

Changing name and bank details

If you need to change both the name and the bank details on your utility accounts, you should take the following steps:

  • Log into your online account.
  • Find ‘My Account Details’ in the customer menu.
  • There should be a section marked ‘Personal Details’ or similar. Open this.
  • Fill in your new name details.
  • You should also see a section marked ‘Manage My Direct Debit’ or similar.
  • Enter the new bank details and cardholder name.

How do I change my bank account details?

Alternatively, you may want to leave the name at the top of your bill the same, but change whose account the bill comes out of. If, for instance, your spouse is injured, falls sick, or is unable to work, you may want to change your utility accounts so that your bank details are used for payment. However, the name on the bill remains the same.

The process for this is as follows:

  • Access your account via your utility provider’s website.
  • Choose the ‘My Account’ section on the customer menu.
  • Find the section marked ‘Manage your Direct Debit’ or similar.
  • Go to the ‘Personal Details’ section and click on ‘Bank Details’.
  • You should now be able to change the bank details and the cardholder name.

If you’d rather not change the name on your utility bills online, the alternative is to contact your supplier over the phone and ask them to correct your details for you. However, you may not be able to do this if you have an online-only energy tariff.

Your energy supplier may request consent from the current account holder, the new account holder / payer or both. They may request this orally (in which case you can simply give consent over the phone). If the supplier requests a letter of authority, you can send this in the post or take a scan / picture and send it electronically.

Can you have 2 names on a utility bill?

If you have recently moved in with a partner, gotten married or taken on a new housemate, you may want to add their name to your utility bills and account. This is fairly easy to do, although you may not be able to do this online. In most cases, the only way to add a new name to your utility bill is to contact your energy supplier over the phone, write to them or email them. A customer service representative should be able to sort this out for you.

It’s important to mention, however, that when a new name gets added to your utility bill, that person shares responsibility for the utility bills, and shares the potential consequences if they are not paid on time. Including their impact on both parties’ credit score.

How To Change The Name On Your Utility Bills

Vulnerable adults and Lasting Power of Attorney

If you look after an elderly or otherwise vulnerable relative, you may wish to take responsibility for managing their utility accounts and bills on their behalf. However, they may not be able to provide oral or written consent due to diminished physical or mental capacity. In this case, you would need to see a solicitor about being granted Lasting Power of Attorney (LPA).

This is a legal document that allows the account holder to appoint someone else to help look after their account on their behalf.

What if you’re moving house?

If you’re moving to a new home, you’ll need to tell your utility suppliers 48 hours (at the very latest) before your moving day. They can then forward a final bill to you in your new location. When you move into your new home you’ll be placed on a “deemed contract” with whatever supplier provided the utilities for the previous occupant. These tend to be among the least competitive energy tariffs that suppliers offer, so you would be well served to switch to a new tariff as soon as you move.

Whatever the name on your bill, let us find you the perfect tariff!

No matter what name you choose to put on your energy bills, we can make sure that you don’t pay a penny more for your utilities than you need to. We can trawl the energy market on your behalf to find the perfect supplier and tariff for your needs.

What’s more, we also provide complete end-to-end management for your switch. So you can start enjoying cheaper utilities more quickly and save on energy bills completely hassle-free.

Ready to find out more?

Call the Papernest team today on 0330 818 6225.

We’re available from 8am to 6pm.

Would you like to know more information on utility bills? Great! Check out our related article on energy transfers.

Call us to switch your energy supplier for free!

0330 818 6225


Updated on 16 Jun, 2022

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