E.ON in 2022: Prices, Reviews and Contact Details

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When it comes to choosing a new energy supplier, there’s often comfort in the familiar. Which is why 70% of the UK’s electricity and 69% of our gas is supplied by the “Big 6” energy suppliers. In an era where it seems as though smaller energy suppliers are going out of business left, right and centre, it’s understandable that many seek the reliability that comes with a larger supplier. And E.On is one of the biggest of the big. With over 7 million customers, E.On commands a market share of over 12%, the third-largest in the country behind British Gas and SSE / OVO. A market share that’s sure to become even larger when E.On’s merger with another large supplier N Power is complete.

Last update: April 2022

We Consider E.ON Energy A Stable Supplier

As you may have heard on the news, the UK energy market is currently under an immense amount of stress as a result of a global gas shortage driving up costs and putting several energy suppliers out of business, however, E.ON Energy seems to be very stable at the moment. To learn more about this and stay updated on a daily basis you can read our page on the UK energy crisis.

Founded 2000
Client Email SEGenquiries@eonenergy.com
Client Number 0345 052 0000
Log in Log into your E.On account here
Number of clients 7,000,000 approx.
Postal Address Customer Service Centre, E. ON, PO Box 7750, Nottingham NG1 6WR

You’ve no doubt heard of E.On. Perhaps you’re considering switching to them, or maybe they’ve taken over your energy supply recently after a smaller supplier has stopped trading. Though they have an impressive presence in the UK, we all know that size isn’t everything.

Are E.On worthy of your hard-earned money? Let’s take a closer look!

Who are E.On?

E.On are a major energy supplier that came to the UK from Germany. It currently supplies energy to over 4 million homes and businesses all over the country. Its focus is on providing “decentralised, green, and interconnected solutions that address the needs of our customers and those of the environment”. Sounds great. But what does that mean? And do the lived experiences of real E.On customers match the soundbites?

Let’s find out!

E.On energy supplier

Who owns E.On?

E.On was previously known as Powergen in the UK prior to its acquisition by German company E.On AG in 2002. E.On now also owns Innogy, the parent company of Npower.

Are E.On any good?

That’s a tricky question to answer, as everyone will be looking for something different in an energy supplier. Most of us choose a new supplier purely on the basis of cost, while others are happy to pay a little more if they know they’re getting great customer service or a green energy deal.

That’s why we’re going to judge E.On on the metrics that matter the most to you, so you can make an informed decision whether or not they’re the best supplier for your household.

Let’s start by taking a look at…

E.On customer reviews

Like all of the “Big 6” suppliers, E.On has money to spend on slick marketing campaigns. But savvy energy consumers know that the measure of an energy company lies in what their customers say about them.

Our energy experts are here to help

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The good news is that there are a few places where we can find out about customers’ experiences with the brands including Trustpilot, Reviews.io and Google Business.

However, for the sake of clarity (and brevity) we’ll be looking at data from E.On’s Trustpilot Page as this gives a nice balance of customer sentiment.

At the time of writing, E.On has a customer score of 3.8 out of 5, which puts them at the lower end of “Great”.

E.On’s page has a total of 19,498 customer reviews. Of these:

  • 9.891 (51%) were “Excellent”
  • 2,489 (13%) were “Great”
  • 1,057 (5%) were “Average”
  • 782 (4%) were “Poor”
  • 5,279 (27%) were “Bad”

As we can see, a 64% majority of customers who took the time to leave reviews consider E.On above average. However, there are still a pretty sizeable group of over 5,000 customers who are not happy with the supplier.

Looking at positive reviews, the most commonly praised things about E.On include helpful and knowledgeable customer service staff, ease and efficiency of installing smart meters, ease of switching to E.On and good value for money.

However, E.On has been met with its share of criticism on Trustpilot and other review platforms. Negative reviews focus on poor customer service and long waiting times (one reviewer states that they had spent over 3 hours on the phone), as well as problems installing smart meters that has lasting consequences. Other reviews mentioned slow and unsatisfactory issue resolution, billing errors and a lack of clarity and transparency from the supplier.

Some customers also report issues using and navigating E.On’s website.

E.On tariffs

E.On has a fairly modest range of tariffs that nonetheless covers all the right bases. Whatever your energy needs, you’re likely to find something for you in their selection. What’s more, all of E.On’s domestic energy tariffs all come with 100% renewable electricity as standard.

All prices quoted are accurate at the time of writing and include VAT at 5%. Rates are based on national averages. Yours may differ depending on where in the country you live.

Estimated annual / monthly costs are based on UK average use of 12,000 kWh of gas and 2,900 kWh of electricity per year.

E.On Energyplan: Standard Variable Tariff

E.On has a standard variable tariff for customers who want the freedom to switch suppliers whenever they like without early exit fees.

This is also the tariff to which customers lapse when their fixed rate tariffs expire.

Gas and electricity unit rates on this tariff will rise and fall in line with the wholesale cost of energy. However, E.On is required to give customers 30 days’ notice if your energy prices are due to increase.

Rates are as follows:

Below you can find the cost information associated with these tariffs.


Plan name Tariff type Is the tariff live? Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year) Exit fees (£/fuel) Green tariff?**
/ Standard Variable £ 754.67* £ 640.42* £ 1,395.09* £ 0.00 ✖️
/ Fixed
12 months
£ 633.73* £ 493.15* £ 1,126.88* £ 0.00 ✖️
/ Fixed
24 months
£ 1,110.26* £ 1,285.58* £ 2,395.84* £ 0.00 ✖️
/ Prepayment Variable £ 710.83* £ 625.20* £ 1,336.03* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_Eon$
Rates are inclusive of VAT at 5%.


EON Variable Rate Tariffs

Eon has one standard variable tariff for variable rates. The advantage for having a variable rate is the flexibility in switching plans. This comes at a cost though, which is the chance of higher rates if the market price is higher.

The costs associated with this tariff can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Electricity 29.48 p* 22.31 p* £ 754.67* £ 0.00 ✖️
/ Standard Variable Gas 30.780 p* 4.40 p* £ 640.42* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_Eon$
Rates are inclusive of VAT at 5%.


Eon Fixed Rate Tariffs

Eon has several fixed rate tariff plans. We have an overview of them down below.

The pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Fixed
12 months
Electricity 19.95 p* 19.34 p* £ 633.73* £ 0.00 ✖️
/ Fixed
24 months
Electricity 40.53 p* 33.18 p* £ 1,110.26* £ 0.00 ✖️
/ Fixed
12 months
Gas 21.67 p* 3.45 p* £ 493.15* £ 0.00 ✖️
/ Fixed
24 months
Gas 41.83 p* 9.44 p* £ 1,285.58* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_Eon$
Rates are inclusive of VAT at 5%.


Eon Prepaid Tariffs

Eon also allows the use of Prepaid Meters. With this type of meter, rather than paying after your use, you top up your meter and the credit slowly depletes.

Costs associated with this tariff plan can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Prepayment Variable Electricity 29.23 p* 20.83 p* £ 710.83* £ 0.00 ✖️
/ Prepayment Variable Gas 36.14 p* 4.11 p* £ 625.20* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_Eon$
Rates are inclusive of VAT at 5%.


Eon Economy 7 Tariffs

Eon also has Economy 7 plans available for people who have an economy 7 meter.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Economy 7 29.56 p* 26.08 p* 13.81 p* £ 714.84* £ 0.00 ✖️
/ Fixed
12 months
Economy 7 20.03 p* 22.66 p* 11.50 p* £ 1,075.32* £ 0.00 ✖️
/ Fixed
24 months
Economy 7 40.61 p* 40.00 p* 20.87 p* £ 675.44* £ 0.000 ✖️
/ Prepayment Variable Economy 7 29.33 p* 24.91 p* 12.26 p* £ 594.37* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
* Based on the TDCV estimation that the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.
** $Green_tariff_def_Eon$


Unlike domestic energy tariffs, business rates are negotiated on an individual basis. How much you pay depends on:

  • The size of your business
  • Your location
  • How much energy you use
  • Your peak energy load hours
  • How many sites your business has, and where they are

Click Here to get a business energy quote

Do E.On have boiler cover?

Yes, like several other larger energy suppliers, E.On also offers boiler cover. Sign up to one of E.On’s energy tariffs and you can get a 25% discount on boiler cover.

Cover includes:

  • Cover for your gas boiler, central heating, and gas supply pipe.
  • Complimentary boiler health check.
  • Complimentary boiler service in your first year (new customers only).
  • Unlimited claims with no upper value limit.
  • Gas supply pipe repairs also covered up to the value of £4,000.

Please note that there is a 6 month exclusion in place on boiler replacements.

Click Here to sign up.

E.On energy fuel mix: Are they a green supplier?

All of E.On’s domestic and business fuel tariffs offer energy matched with renewable sources, making them 100% renewable. However, this does not mean that the brand has a completely renewable fuel mix. In the table below, you can find energy fuel mix data and how it compares with national averages.

Fuel Mix (%) Coal Gas Nuclear Renewable Other
Domestic and Small Business Customers (E.ON Energy Solutions Limited) 2.6 30.5 3.5 61.2 2.2
Corporate Customers (E.ON UK PLC) 5.0 56.8 6.4 27.7 4.1
E.ON UK Overall Average 3.7 42.2 4.8 46.3 3.0
UK Average 3.9 39.4 16.6 37.9 2.2

Do E.On have smart meters? What smart meter does it offer?

Yes, E.On offers smart meters to its customers with free installation. In fact, some tariffs require you to get a smart meter fitted as long as they are available in your area. Whether you use a traditional credit meter or a prepay meter, getting a smart meter installed can help you to better manage your energy usage, as well as transmitting usage data to your supplier. No more manual meter readings or wasting money on estimated bills.

E.On claim that they will always fit a SMETS2 smart meter where they can. These are the next generation of smart meters that use a DCC network to communicate with suppliers. This means that they remain fully functional if you switch suppliers. Where it is not possible to fit SMETS2 meters, a SMETS 1 meter will be fitted. Unfortunately, this will no longer communicate usage data if you switch suppliers.

How to read a smart meter from E.On

Smart meters take a little bit of getting used to. When you look at a smart meter, it will usually be blank. To get a reading, follow these steps:

  • Press ‘9’ on the keypad, or the A or B buttons if your meter does not have a keypad
  • A series of letter will appear followed by 8 digits on the screen with ‘kWh’ at the end.
  • These digits are your meter reading. You can disregard any zeroes.

How to top up an E.On smart meter

There are several ways you can top up your PAYG smart meter:

  • Top up in person at any UK Post Office
  • Top up via the customer portal on E.On’s website
  • Top up via E.On’s mobile app
  • Call 0345 366 5996

How to activate emergency credit on an E.On smart meter

If you’re unable to top up your meter, E.On will provide you with £5 of emergency credit until you can next do so. Furthermore, the supplier will not cut you off. If you have a key, all you need to do is pop this in your meter and press the “A” button. If you do not have a key, here’s how you activate your emergency credit:

  • Press the “A” button on your meter twice to access the Prepayment Home screen
  • Here, you can activate emergency credit when you see “EmCr” flashing
  • Press the “A” button again and you will be asked if you want to “activate EmCr?”
  • Press “B” button for Yes
  • The screen should now show “EmCr Accepted”

E.On energy tariffs

How do I contact E.On?

There are several ways to contact E.On. The quickest way is to log into your customer portal and use the Live Chat feature on their website. Alternatively, you can call the customer service team on 0345 052 0000. The line is manned from 8am to 8pm Monday to Friday.

How do I complain about E.On?

If you wish to make a complaint about E.On, this does not have to be made in writing for E.On to take action. Take a look at E.On’s complaints page and you’ll be directed to the appropriate contact information for your complaint.

Generally speaking, however, you can call 0345 052 0000, or make a complaint via live chat. If you prefer to make your complaint in writing, you can send it to:

E.On
Customer Services
Customer Service Centre
E. ON
PO Box 7750
Nottingham
NG1 6WR

If your complain is not resolved to your satisfaction after 8 weeks, you may refer it to the Energy Ombudsman.

E.On: How to pay your bill

There are a few ways to pay your E.On bill. The easiest (and cheapest) way is to set up a Direct Debit when you sign up to one of their tariffs. However, if you prefer to pay on Receipt of Bill you can pay in any of the following ways:

  • Call 0345 052 0000 to pay your bill over the phone.
  • Pay online here
  • Use the E.On app

How to cancel E.On

If you change your mind about signing up to E.On, there is a 14 day “cooling off” period within which you can change your mind without incurring any early exit fees. Simply contact them using any of the means above and let them know that you wish to cancel. Or, of you’ve found another supplier you prefer, simply sign up to their tariff and they’ll take care of everything for you.

How to switch to E.On

If you think that E.On might be the right supplier for you, don’t make the switch without us.

We can help you choose the very best value E.On energy plan for your needs and usage. What’s more, we can even manage your switch from end-to-end so you can enjoy cheaper, greener energy faster and without hassle!

Want to know more?

Call us today on 0330 818 6225 to find out more.

Want to know more about energy suppliers in the UK? Great! Check out these related articles to:

Call us to switch your energy supplier for free!

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FAQ

Is E.On cheap?

E.On’s tariffs are all comfortably below the Ofgem Energy Price Cap which stands at £1,042 per year for both fuels at the time of writing. Refreshingly, most of their fixed rate tariffs don’t have early exit fees. An independent consumer survey last year found that E.On’s customers rated them 3 out of 5 stars for value for money.

While they aren’t the cheapest supplier on the market, their rates are among the fairest of the “Big 6”.

How much is energy per kWh with E.On?

E.On’s unit rate charges per kWh vary by tariff. They are listed below as follows:

  • Standard Variable- 17.165p electricity. 2.927p gas.
  • Fix 1 Year- 16.829p electricity. 2.994p gas
  • Fix 2 Year- 16.829p electricity. 2.994p gas
  • Fix Online- 16.657p electricity. 2.952p gas
  • Fix & Drive- 16.829p electricity. 2.994p gas.

What is the standing charge for E.On?

Daily standing charges also vary between tariffs. They are as follows:

  • Standard Variable- 24.501p electricity. 26.074p gas.
  • Fix 1 Year- 20.222p electricity. 22.785p gas
  • Fix 2 Year- 23.511p electricity. 26.074p gas
  • Fix Online- 20.221pp electricity. 22.784p gas
  • Fix & Drive- 20.222p electricity. 22.785p gas

How many customers does E.On have?

At the time of writing, E.On currently has roughly 7 million customers, and the third-largest share of the UK energy market after British Gas and SSE (now owned by OVO).

Updated on 6 Apr, 2022

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