British Gas in 2022: Prices, Reviews and Contact Details

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It is a ubiquitous name in UK energy and until relatively recently it was the *only* energy supplier in the country. Even now, in an energy market that’s chock full of energy suppliers of all shapes and sizes, British Gas is the biggest supplier on the market. Maybe you’re a lifelong British Gas customer who wants to know more about their supplier. Or perhaps you’re thinking of joining their legions of customers. Either way, join us as we take a look at British Gas’ tariffs and services, as well as looking at customer reviews to see what the industry titan’s customers really think of their supplier.

Last update: April 2022

We Consider British Gas To Be A Stable Supplier

As you may have heard on the news, the UK energy market is currently under an immense amount of stress putting several energy suppliers out of business. However, we have designated British Gas as a stable supplier because of their positioning in the market as well as their solid financial performance. To learn more about this and stay updated on a daily basis you can read our page on the UK energy crisis.

In fact, British Gas commands a whopping 18% of the overall energy market, by far the most of any other supplier in the country

Who are British Gas?

British Gas was once the state energy supplier in the UK. Believe it or not, British Gas is actually one of the oldest companies still doing business today, with roots that go back as far as 1812. Although it was a private company throughout the 19th century and the early decades of the 20th century, British Gas (and the nascent energy industry) was brought under state control in 1948 by Labour PM Clement Atlee.

Founded 1812 (1997 in its current form)
Client Email customercomplaints@britishgas.co.uk
Client Number 0333 202 9802
Log in Log into your British Gas account here
Number of clients 12,000,000 approx.
Postal Address British Gas, PO Box 227, ROTHERHAM, S98 1PD

When was British Gas privatised?

British Gas remained as the state energy supplier for almost 40 years before being privatised in 1986. Margaret Thatcher privatised the entire energy sector in order to promote competition and generate economic activity. British Gas PLC was formed in this year.

Who owns British Gas?

British Gas went through a couple of restructures in the 1990s. In 1997 it was split into two companies, Centrica and BG Plc. Centrica is currently the owner of what we know as British Gas in its current form.

Are British Gas any good?

Ultimately, that’s up to you to decide. With by far the biggest market share in the industry, consumers could reasonably suspect that British Gas must be doing something right. Or is the energy giant simply coasting on sheer recognition and familiarity?

We’ll look at how British Gas perform in all the ways that matter to you, so you can make an informed decision about whether or not they’re the best supplier for your household. Before we start looking into the company’s prices, tariffs and services let’s take a look at what their customers say about the company.

British Gas customer reviews

As the biggest energy company in the country, there’s lots of slick marketing literature promoting British Gas as the most reliable, trustworthy and high-value supplier on the market. But savvy energy consumers know to take marketing materials with a pinch of salt. Often, we can get the measure of an energy supplier from what their customers say about them.

And the digital realm gives us a wealth of opportunities to do this. The supplier’s Trustpilot Page is as good a place as any to get a good overview of customer sentiment towards British Gas.

Overall, the supplier has a customer score of 3.5 out of 5, which puts them at the upper end of “Average”.

At the time of writing, British Gas has 52,039 customer reviews. Of these:

  • 24,200 (47%) were “Excellent”
  • 8,024 (15%) were “Great”
  • 4,157 (8%) were “Average”
  • 2,970 (6%) were “Poor”
  • 12,688 (24%) were “Bad”

As we can see, the majority of customer reviews (62%) rate the supplier as above average. But there are still a sizeable number of negative reviews.

Positive reviews focus on speedy issue resolution, polite and knowledgeable staff, and easy switching where customers felt like they were kept in the loop. Some customers also praised British Gas’ rewards scheme and boiler care/cover (more on those later).

Negative reviews, on the other hand, focused on issues installing smart meters, long wait times to speak to a member of the customer service team, and high prices that offer little value for money. Some negative reviews also referred to customer staff as rude or unhelpful.

British Gas tariffs

British Gas has a robust range of tariffs including 4 fixed rate tariffs, one variable rate tariff and one PAYG tariff exclusively for customers with prepayment meters.

Below we break down the pricing information of each of these tariffs for your convenience, but of course, if you would like more personalized and exact pricing you can always call our experts at the number seen on this page.

Energy Crisis and British Gas Tariff Pricing

As a result of the energy crisis in the UK, many suppliers including British Gas have stopped advertising many of their tariffs, making it difficult for us to accurately display their current costs, we apologize for the inconvenience. To learn more about the exact cost of each tariff in your area you can contact our energy experts today at 0330 818 6225

British Gas Variable Rate Tariffs

British Gas currently offers only one variable rate tariff, which happens to be their standard variable rate tariff. What this means, as mentioned above, is that the rate prices of this tariff can increase or decrease on a near-daily basis to match the ongoing costs of energy within the UK. While there is less stability with this variable rate tariff because prices can increase or decrease often, it does have no contract or exit fees, so customers are free to switch their tariff plan whenever they wish without any penalty.

Below you can find the cost information associated with these tariffs.


Plan name Tariff type Is the tariff live? Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year) Exit fees (£/fuel) Green tariff**
/ Standard Variable £ 1034.092* £ 576.614* £ 1,610.706* £ 30.00 ✖️
The Fixed One V17 Fixed
12 months
£ 1238.264* £ 1515.566* £ 2,753.830* £ 75.00 ✖️
/ Fixed
24 months
£ 1054.108* £ 969.590* £ 2,023.698* £ 50.00 ✖️
The Green One V17 Green
Fixed 12
£ 1262.218* £ 1539.566* £ 2,801.784* £ 75.00 ✔️
/ Green
Fixed 24
£ * £ 987.600* £ 987.600* £ 50.00 ✔️
/ Prepayment Variable £ 649.773* £ 509.375* £ 1,159.148* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** We consider tariffs as Green tariffs if for each kWh consumed the supplier injects the same amount of electricity exclusively produced from renewable energy sources in the grid.
Rates are inclusive of VAT at 5%.


British Gas Variable Rate Tariffs

British Gas currently offers only one variable rate tariff, which happens to be their standard variable rate tariff. What this means, as mentioned above, is that the rate prices of this tariff can increase or decrease on a near-daily basis to match the ongoing costs of energy within the UK. While there is less stability with this variable rate tariff because prices can increase or decrease often, it does have no contract or exit fees, so customers are free to switch their tariff plan whenever they wish without any penalty.

The costs associated with this tariff can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
/ Standard Variable Electricity 27.395 p* 20.835 p* £ 1034.092* £ 30.00 ✖️
/ Standard Variable Gas 26.123 p* 4.010 p* £ 576.614* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** We consider tariffs as Green tariffs if for each kWh consumed the supplier injects the same amount of electricity exclusively produced from renewable energy sources in the grid.
Rates are inclusive of VAT at 5%.


British Gas Fixed Rate Tariffs

British Gas currently offers 4 separate fixed rate tariff plans that are each different in unique ways in order to meet the needs of as many different types of customers as possible.

The pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
The Fixed One V17 Fixed
12 months
Electricity 31.908 p* 38.680 p* £ 1238.264* £ 75.00 ✖️
/ Fixed
24 months
Electricity 32.875 p* 32.208 p* £ 1054.108* £ 50.00 ✖️
The Green One V17 Green
Fixed 12
Electricity 31.908 p* 39.506 p* £ 1262.218* £ 75.00 ✔️
/ Green
Fixed 24
Electricity 32.916 p* 32.208 p* £ * £ 50.00 ✔️
The Fixed One V17 Fixed
12 months
Gas 20.886 p* 11.994 p* £ 1515.566* £ 75.00 ✖️
/ Fixed
24 months
Gas 31.603 p* 7.118 p* £ 969.590* £ 50.00 ✖️
The Green One V17 Green
Fixed 12
Gas 20.886 p* 12.194 p* £ 1539.566* £ 75.00 ✔️
/ Green
Fixed 24
Gas 36.534 p* 7.118 p* £ 987.600* £ 50.00 ✔️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** We consider tariffs as Green tariffs if for each kWh consumed the supplier injects the same amount of electricity exclusively produced from renewable energy sources in the grid.
Rates are inclusive of VAT at 5%.


British Gas Prepaid Tariffs

In addition to their variable and fixed rate tariff plans, British Gas also offers a prepaid tariff plan that allows you to ¨top-up¨ your meter with as much energy as you would like to pay. The unit rates for this tariff plan, much like the variable rate tariff, are not locked and as a result the costs of this tariff may increase or decrease to reflect the costs of energy in the UK going up or down.

Costs associated with this tariff plan can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
/ Prepayment Variable Electricity 31.330 p* 18.460 p* £ 649.773* £ 0.00 ✖️
/ Prepayment Variable Gas 36.330 p* 3.139 p* £ 509.375* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** We consider tariffs as Green tariffs if for each kWh consumed the supplier injects the same amount of electricity exclusively produced from renewable energy sources in the grid.
Rates are inclusive of VAT at 5%.


British Gas Economy 7 Tariffs

Also referred to as double electricity by some, British Gas offers several E7 tariff plans to accommodate customers that have economy 7 meters in their homes.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year) Exit cost (£/fuel) Green tariff**
/ Standard Variable Economy 7 27.481 p* 22.422 p* 13.283 p* £ 639.299* £ 0.000 ✖️
/ Fixed
12 months
Economy 7 30.777 p* 24.048 p* 12.407 p* £ 668.018* £ 40.000 ✖️
/ Fixed
24 months
Economy 7 32.961 p* 37.518 p* 17.648 p* £ 966.395* £ 50.000 ✖️
/ Green
Fixed 12
Economy 7 33.002 p* 37.518 p* 17.648 p* £ 966.545* £ 50.000 ✔️
/ Green
Fixed 24
Economy 7 37.892 p* 37.518 p* 17.648 p* £ 984.406* £ 50.000 ✔️
/ Prepayment Variable Economy 7 / p* / p* / p* £ /* £ / ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
* Based on the TDCV estimation that the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.
** We consider tariffs as Green tariffs if for each kWh consumed the supplier injects the same amount of electricity exclusively produced from renewable energy sources in the grid.


If you want to know more about the cost of tariffs offered by British Gas, you should give us a ring, and one of our experts can give you the most accurate and up-to-date information.

Do British Gas do business energy tariffs?

Yes. As well as offering domestic energy tariffs, British Gas also offers commercial energy rates for all kinds of businesses from a microbusiness to enterprise-level companies.

Unlike domestic energy tariffs, business gas and electricity rates are negotiated individually and depend on a range of factors including:

  • Your business size
  • Your business’ location/s
  • How much energy you use
  • Which fuels you use
  • Your peak energy load hours

Rolling contracts are available, or rates can be set for 1,3 or 5 years. Multi-site quotes are also available, and there are special plans available for larger companies.

Our energy experts are here to help

Free service - Available Monday to Friday from 8.30 am until 5.30 pm

British Gas energy fuel mix: Are they a green supplier?

Although British Gas offers 100% renewable tariffs, it does not (yet) have a completely renewable energy fuel mix. That said, the majority of its energy is renewable and 100% of it is zero-carbon emissions.

You can see British Gas’ energy fuel mix compared to the national average in the table below:

Energy Source British Gas UK Average
Coal 0% 4%
Natural gas 0% 39%
Nuclear 24% 17%
Renewables 76% 38%
Other fuels 0% 2%

Is British Gas cheap?

British Gas is typically viewed as one of the more expensive energy suppliers. However, due to the low wholesale cost of energy, the variable tariff is actually pretty good value for money at present, sitting comfortably below the Ofgem Energy Price Cap of £1,042 per year. The lowest it’s been since it was first introduced.

British Gas rewards what are they?

British Gas Rewards is a rewards scheme that’s exclusively available to British Gas customers. It allows customers access to exclusive discounts, offers, giveaways and prize draws in conjunction with partners including restaurants and cinemas. Partners can also enter prize draws to get free or discounted energy.

Do British Gas have smart meters? Are they 1st or 2nd gen?

Yes, British Gas offer smart meters and smart energy monitors to all new and existing customers. As the UK’s largest energy supplier, they are actively pursuing the UK government’s goal of making smart meters available to all homes and businesses by 2025. These transmit your energy usage directly to your supplier. No more manual meter reads or estimated bills!

British Gas is currently in the process of rolling out second generation SMETS2 smart meters, and upgrading customers who already have the earlier generation of SMETS1 meters.

What happens to my smart meter if I leave British Gas?

That depends on what kind of smart meter you’re using. SMETS2 meters use a DCC network to communicate usage data to your energy supplier. This means that even if you switch suppliers from British Gas, your smart meter will still be fully functional.

SMETS1 meters, however use a 3G network. So if you switch, it will no longer communicate usage to your new supplier, although it will still make it easier to track your own energy usage.

How to reset a British Gas smart meter

If you have a smart PAYG meter and your supply has not come on even though you’ve topped up your account, you may need to reset your British Gas smart meter to restore your supply.

To reset your gas meter:

  • Make sure all gas appliances in your home are switched off
  • Press the A button on your gas meter to wake the screen
  • Press B on your meter
  • Press and hold A for a few seconds. You should hear the supply come on

To reset your electricity meter:

  • Go to the main menu and use the < and > arrows to select PAYG
  • Select “Enable supply” then choose “OK”

British Gas prepayment meters: What you need to know

Some British Gas customers prefer to use a prepayment meter so that they only pay for the energy they use on a Pay As You Go basis. However, if you’ve just had a prepayment meter installed, or you’ve just moved into a property with a prepayment meter, they can take some getting used to.

Here are some useful things prepayment customers may need to know.

How to activate emergency credit on electric meter with British Gas

British Gas prepayment meters are able to apply £5 emergency credit per fuel to your account. Emergency credit can help you out if you’ve been unable to top up your smart meter but can’t afford for your electricity supply to be interrupted. Here’s how you activate emergency credit to tide you over until your next top up:

  • Press the “A” button on your meter twice to access the Prepayment Home screen
  • Here, you can activate emergency credit when you see “EmCr” flashing
  • Press the “A” button again and you will be asked if you want to “activate EmCr?”
  • Press “B” button for Yes
  • The screen should now show “EmCr Accepted”

Where can I top up my british gas electric key / card?

British Gas prepayment customers will be given either a key or a card to top up their meter. You can top this up at your local Post Office or any Pay Zone location. Click Here to find one near you.

Smart card users can also top up their account online here.

British Gas

What other services do they offer?

As well as offering gas and electricity, British Gas also offers Homecare cover. This is an insurance policy to cover your boiler and controls in the event of failure. It’s an affordable way to save yourself the cost of an expensive boiler repair or replacement later down the line if something should go awry with your boiler.

Features include:

  • Annual boiler servicing.
  • Breakdown cover for gas boiler and gas supply pipe.
  • Excess of £60.
  • Unlimited claims, with a maximum value of £1,000 each.
  • Alternative accommodation if your home is deemed to be unsafe.

British Gas can also arrange one-off boiler repairs and new boiler installations.

What does British Gas Homecare cover?

Like most boiler cover plans, British Gas Homecare offers several tiers that provide a level of cover to suit your needs and budget. These include:

  • Homecare 1- Basic Boiler and controls cover and servicing
  • Homecare 2- As above with added heating cover
  • Homecare 3- As above with added plumbing and drains cover
  • Homecare 4- As above with added home electrical cover

How much is British Gas Homecare?

That depends on the tier and level of cover you choose. At the time of writing, Homecare tiers 2-4 have been slightly reduced, so prices currently stand at:

  • Homecare 1- £14 per month
  • Homecare 2- £15.58 per month
  • Homecare 3- £18.79 per month
  • Homecare 4- £21.08 per month

How much do British Gas charge for a new boiler?

If you have Homecare cover, British Gas will cover up to £1000 in repairs. However, if your boiler is deemed beyond economic repair, this amount can also be used to offset the cost of a new boiler.

British Gas install a wide range of different boilers from trusted manufacturers. They also offer 0% financing up to 2 years, as well as 3, 5, 8 and even 10 years’ finance at 9.9% APR. The minimum cost to get finance is £1,000. However, you can usually expect to pay just shy of £3,000 including fitting for your new boiler. Prices may vary slightly depending on which model you choose.

How do I contact British Gas?

There are several ways to contact British Gas. You can get the fastest response by logging into your customer portal and using the Live Chat feature on their website. Alternatively, you can call the customer service team on 0333 202 9802.

How do I complain about British Gas?

If you wish to make a complaint, there is a dedicated phone line for this. You can call 0808 223 1133. The line is open during business hours from Monday to Friday. Alternatively, you can email customercomplaints@britishgas.co.uk. If you would prefer to submit your complaint in writing, send it to:

British Gas
PO Box 227
ROTHERHAM
S98 1PD

You can also log into the complaints page on the British Gas website and follow the instructions.

How do I pay my British Gas bill?

There are a number of ways in which you can pay your bill. The easiest (and cheapest) way is to set up a Direct Debit. However, if you prefer to pay on Receipt of Bill you can pay in any of the following ways:

  • Call the automated payment service on 0333 202 9524
  • Log into your customer portal
  • Use the British Gas app
  • Pay at your Post Office or any PayZone location

How to switch to British Gas

If you think that British Gas might be the right supplier for you, don’t make the switch without us. The Papernest team can ensure that you get the best possible tariff and boiler cover plan for your needs. We’ll even manage your switch from end-to-end so you can enjoy cheaper energy completely stress-free!

Call us today on 0330 818 6225 to find out more.

We’re available from 8am to 6pm.

Would you like to know more about Energy Suppliers in the UK? Great! Check out these related articles:

  1. Scottish Power
  2. Eon
  3. Octopus Energy
  4. Coop Energy
  5. Avro Energy

Call us to switch your energy supplier for free!

0330 818 6225

Notice

FAQ

How do I find my British Gas account number?

Your British Gas Customer Reference number should be on your energy bill or any other letter / email sent to you by the supplier. It should be at least 12 numbers long and will start with "85".

Does British Gas have an app?

Yes, British Gas has had an app for some time that they advertise often for their customers to use. You can use the app to solve a number of issues such as requesting maintenance or power supply concerns. It is available for download for Apple, Android and Huawei users here.

Is British Gas stable?

Yes, British Gas can actually be considered the most stable supplier in the entire UK. As stated above they supply energy to almost 20% of the entire UK and have strong financial backing to retain their position in the market.

How many customers does British Gas have?

British Gas currently has roughly 12 million business energy, domestic energy and Homecare customers, and an 18% share of the entire energy market.

Updated on 6 Apr, 2022

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