Scottish Power in 2022: Prices, Reviews and Contact Details

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Scottish Power is the biggest of the UK’s “Big 6” energy suppliers. In fact, it’s market share has become bigger than ever in recent months. After taking on customers of failed green supplier Tonik Energy, the energy giant has grown its market share to an impressive 9.3% according to Ofgem. Indeed, at a time when smaller suppliers seem to be dropping like flies, it’s understandable that many energy consumers may gravitate to one of the bigger names in the industry.
Last update: April 2022

We Consider Scottish Power A Stable Supplier

As you may have heard on the news, the UK energy market is currently under an immense amount of stress as a result of a global gas shortage. However, we have designated Scottish Power as a stable supplier because of their solid financial positioning and their designation as a "Big 6" supplier. To learn more about this and stay updated on a daily basis you can read our page on the UK energy crisis.

Founded 1990
Client Email contactus@scottishpower.com
Client Number 0330 102 7517
Log in Log into your Scottish Power account here
Number of clients 5,200,000 approx.
Postal Address Scottish Power, Customer Services, Freepost SCO5388, 320 St Vincent Street, Glasgow G2 5AD

But a ubiquitous marketing presence and a sizeable market share do not a great supplier make. Are Scottish Power worthy of your hard-earned money? Let’s find out!

Join us as we take a look at Scottish Power’s tariffs and services, as well as looking at customer reviews to see what the supplier’s customers really think of them.

Who are Scottish Power?

Most UK energy consumers are familiar with Scottish Power. But if you haven’t heard of them, they’ve been a major player in the energy industry for decades, generating their own electricity as well as supplying it. The company has invested heavily in wind farming, and is currently the largest supplier of wind-farmed electricity in the UK, providing over 2,000 MW of our total 24,000 MW capacity.

How good is

Scottish Power is one of the greenest of the “Big 6” suppliers. In fact, it was the first big energy supplier to use 100% renewable electricity as of January 2019. It supplies both electricity and gas and has over 30 energy tariffs, some of which help to support Cancer Research UK.

As well as supplying gas and electricity, Scottish Power also offers boiler cover starting at a modest £3.50 per month.

Who owns Scottish Power?

Scottish Power is owned by Spanish power conglomerate Iberdrola. Iberdrola is one of the oldest and largest energy companies in the world, and has been around for over 170 years, supplying energy to over 100 million homes and businesses all over the world.

Are Scottish Power any good?

Let’s not bury the lede. You want to know if Scottish Power are deserving of your patronage and your money. If you’re an eco-conscious energy consumer that wants the familiarity that comes from choosing a well-known supplier, Scottish Power’s appeal is completely understandable.

Like all large suppliers, Scottish Power has a very large marketing presence. And sometimes, it’s difficult to see through the slick marketing materials and get a feel for what it’s really like to be a Scottish Power customer.

That’s why we’ll be cutting through the marketing bluster and leaving you to make an informed decision based on…

Scottish Power customer reviews

The measure of an energy supplier is not in what their marketing materials say, but the shared experiences of their customers. As such, when choosing an energy supplier (any energy supplier), you should always take a look at what customers are saying about them online.

Fortunately, there are a number of places to do this, such as Scottish Power’s Trustpilot Page.

Overall, the supplier has a customer score of 3.7 out of 5, which puts them at the upper end of “Average”.

At the time of writing, Scottish Power has a total of 16,552 customer reviews. Of these:

  • 7,566 (46%) were “Excellent”
  • 3,007 (18%) were “Great”
  • 1,346 (8%) were “Average”
  • 827 (5%) were “Poor”
  • 3,806 (23%) were “Bad”

The most commonly praised things in positive reviews included ease of moving supply, quality of customer service, and smooth installation of smart meters.

Among the most commonly criticised were difficulty and long waits in getting through to a member of the customer service team. Billing inaccuracies and disputes also pop up fairly commonly, while some customers complain of poor value for money and a lack of transparency in resolving disputes.

Scottish Power tariffs

Scottish Power has a staggering 36 tariffs. However, most of these are not available to new customers. Here, we list all the tariffs that are available to new customers at the time of writing.

Below you can find the cost information associated with these tariffs.


Plan name Tariff type Is the tariff live? Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year) Exit fees (£/fuel) Green tariff?**
/ Standard Variable £ 704.23* £ 576.57* £ 1280.79* £ 0.00 ✖️
Fixed Price May 2023 M3 Fixed
12 months
£ 1778.80* £ 2389.02* £ 4167.82* £ 50.00 ✖️
Help Beat Cancer Green Fixed May 2024 CM3 Fixed
24 months
£ 1784.79* £ 2395.01* £ 4179.80* £ 100.00 ✖️
/ Fixed 12
+ boiler cover
£ 877.16* £ 991.91* £ 1869.07* £ 30.00 ✖️
/ Fixed 24
+ boiler cover
£ 883.18* £ 997.94* £ 1,881.126* £ 0.00 ✖️
/ Prepayment Variable £ 611.632* £ 478.83* £ 1,090.460* £ 0 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** We consider tariffs as Green tariffs if for each kWh consumed the supplier injects the same amount of electricity exclusively produced from renewable energy sources in the grid.
Rates are inclusive of VAT at 5%.


Scottish Power Variable Rate Tariffs

Scottish Power currently only offers their standard variable tariff for variable rates With variable rates, your price will go up and down based on the market price. They give the user flexibility in terms of leaving the contract, but come at a risk of potential higher prices.

The costs associated with this tariff can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Electricity 27.39 p* 20.83 p* £ 704.23* £ 0.00 ✖️
/ Standard Variable Gas 26.11 p* 4.01 p* £ 576.57* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** We consider tariffs as Green tariffs if for each kWh consumed the supplier injects the same amount of electricity exclusively produced from renewable energy sources in the grid.
Rates are inclusive of VAT at 5%.


Scottish Power Fixed Rate Tariffs

Scottish Power has several fixed rate tariff plans. We have an overview of them down below.

The pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
Fixed Price May 2023 M3 Fixed
12 months
Electricity 32.14 p* 57.29 p* £ 1778.80* £ 50.00 ✖️
Help Beat Cancer Green Fixed May 2024 CM3 Fixed
24 months
Electricity 33.78 p* 57.29 p* £ 1784.79* £ 100.00 ✖️
/ Fixed 12
+ boiler cover
Electricity 30.94 p* 26.35 p* £ 877.16* £ 30.00 ✖️
/ Fixed 24
+ boiler cover
Electricity 32.59 p* 26.35 p* £ 883.18* £ 0.00 ✖️
Fixed Price May 2023 M3 Fixed
12 months
Gas 27.22 p* 19.08 p* £ 2389.02* £ 50.00 ✖️
Help Beat Cancer Green Fixed May 2024 CM3 Fixed
24 months
Gas 28.86 p* 19.08 p* £ 2395.01* £ 100.00 ✖️
/ Fixed 12
+ boiler cover
Gas 30.75 p* 7.33 p* £ 991.91* £ 30.00 ✖️
/ Fixed 24
+ boiler cover
Gas 32.40 p* 7.33 p* £ 997.94* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** We consider tariffs as Green tariffs if for each kWh consumed the supplier injects the same amount of electricity exclusively produced from renewable energy sources in the grid.
Rates are inclusive of VAT at 5%.


Scottish Power Gas Prepaid Tariffs

Scottish Power also allows the use of Prepaid Meters. With this type of meter, rather than paying after your use, you top up your meter and the credit slowly depletes.

Costs associated with this tariff plan can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Prepayment Variable Electricity 30.860 p* 17.204 p* £ 611.632* £ 0 ✖️
/ Prepayment Variable Gas 36.180 p* 2.89 p* £ 478.83* £ 0 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** We consider tariffs as Green tariffs if for each kWh consumed the supplier injects the same amount of electricity exclusively produced from renewable energy sources in the grid.
Rates are inclusive of VAT at 5%.


Scottish Power Economy 7 Tariffs

Sometimes called double electricity,Scottish Power offers Economy 7 plans for those who have an economy 7 meter installed.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Economy 7 27.480 p* 25.417 p* 11.909 p* £ 672.936* £ 0 ✖️
/ Fixed
12 months
Economy 7 16.44 p* 26.13 p* 12.89 p* £ 656.47* £ 30.00 ✖️
/ Fixed
24 months
Economy 7 29.12 p* 29.79 p* 16.28 p* £ 805.76* £ 0.00 ✖️
/ Prepayment Variable Economy 7 30.940 p* 20.988 p* 9.466 p* £ 581.322* £ 0 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
* Based on the TDCV estimation that the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.
** We consider tariffs as Green tariffs if for each kWh consumed the supplier injects the same amount of electricity exclusively produced from renewable energy sources in the grid.


How do I contact Scottish Power?

There are several ways to contact Scottish Power. You can get the fastest response by logging into your customer portal and using the Live Chat feature on their website. Alternatively, you can call the customer service team on 0330 102 7517.

How do I complain about Scottish Power?

If you wish to make a complaint about Scottish Power, there are a couple of ways to do this.

You can call 0800 074 1985 (Lines open Monday to Friday 8am to 8pm and Saturday 8.30am to 4pm.), or make a complaint via live chat. If you prefer to make your complaint in writing, you can send it to:

Scottish Power
Customer Services
Freepost SCO5388
320 St Vincent Street
Glasgow
G2 5AD

If your complain is not resolved to your satisfaction after 8 weeks, you may refer it to the Energy Ombudsman.

Scottish Power: How to pay your bill

There are a several ways to pay your Scottish Power bill. The easiest (and cheapest) way is to set up a Direct Debit when you sign up to one of their tariffs. However, if you prefer to pay on Receipt of Bill you can pay in any of the following ways:

  • Call 0800 001 5168 to pay your bill over the phone.
  • Log into your customer portal and make a payment
  • Use the Scottish Power app

How to cancel Scottish Power

If you change your mind about signing up to Scottish Power, there is a 14 day “cooling off” period within which you can change your mind without incurring any early exit fees. Simply use the cancellations page and fill in the form provided.

How to apply for the Warm Home Discount with Scottish Power

If you are a pensioner or on qualifying income-related benefits, you may be able to apply for the Warm Home Discount. This is a government initiative that is administered by energy suppliers, including Scottish Power. The scheme gives those who qualify a flat £140 discount on their energy bill.

You can apply via Scottish Power’s Warm Home Discount applications page.

How to switch to Scottish Power

If you think that Scottish Power might be the right supplier for you, don’t make the switch without us.

We can help make sure that you get the best value Scottish Power energy plan for your needs and usage. We’ll even manage your switch from end-to-end so you can enjoy cheaper energy completely stress-free!

Call us today on 0330 818 6225 to find out more.

We’re available from 8am to 6pm.

Learn more about the other energy suppliers:

Call us to switch your energy supplier for free!

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FAQ

Is Scottish Power cheap?

Scottish Power is usually viewed as one of the more expensive energy suppliers. By rule of thumb the “Big 6” tend not to offer the most competitively priced energy deals. That said, most of its tariffs are comfortably below the Ofgem Energy Price Cap which stands at £1,042 per year for both fuels at the time of writing.

How much does Scottish Power charge per kwh?

Scottish Power’s unit rate charges per kWh vary by tariff. They are listed below as follows:

  • Standard Variable- 16.83p electricity. 2.99p gas.
  • 12M Fixed- 15.60p electricity. 2.8p gas.
  • 2 Year Fixed- 16.83p electricity. 2.99p gas.

How much is Scottish Power standing charge?

Daily standing charges also vary between tariffs. They are as follows:

  • Standard Variable- 23.51p electricity. 26.07p gas.
  • 12M Fixed- 35.02p electricity. 32.11p gas.
  • 2 Year Fixed- 31.71p electricity. 34.27p gas.

How many customers does Scottish Power have?

At the time of writing, Scottish Power currently has roughly 5.2 million customers, and a 9.3% share of the energy market.

Updated on 5 Apr, 2022

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Energy Specialist & Copywriter