Bulb in 2022: Prices, Reviews and Contact Details

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While there’s comfort in the familiar, the UK’s ‘big six’ energy suppliers don’t always provide the best deals or the cleanest energy fuel mix. Bulb, however, seems to take pride in going against the grain. This scrappy smaller supplier has taken the UK by storm, bucking a number of trends that are considered industry norms. How? Let’s take a closer look!
Last update: April 2022

We Consider Bulb An At-Risk Supplier

As you may have heard on the news, the UK energy market is currently under an immense amount of stress as a result of a global gas shortage. We have designated Bulb as a high-risk supplier right now, which means that it is close to going bust or at risk of being bought out by a competitor as a result of poor financial performance stemming from that crisis. To learn more about this and stay updated you can read our page on the UK energy crisis.

Although they’ve been around less than a decade, Bulb has already garnered a strong base of loyal customers. But is this nascent brand deserving of your hard-earned money?

Who are Bulb?

Founded in 2015, Bulb is the UK’s fastest-growing energy supplier, accumulating over one and a half million customers in just 5 years of operating. Based in London, Bulb also has a presence in France, Spain and Texas, USA.

Founded 2015
Client Email help@bulb.co.uk
Client Number 0300 303 0635
Log in Log into your Bulb account here
Number of clients 1,600,000 approx.
Postal Address Bulb, 155 Bishopsgate, London, EC2M 3TQ

It is one of the most prominent of a new generation of green energy suppliers that delivers 100% renewable energy and 100% carbon-neutral gas to consumers all over the UK. With an unconventionally simple approach to pricing, consistently fair prices, and a personal approach to customer service, it’s easy to see why they are so appealing.

Are Bulb any good?

Quality is in the eye of the beholder. Nonetheless, Bulb’s meteoric rise is a testament to the fact that they’re doing a lot right. With low prices, simple tariffs and, of course, 100% renewable energy they (along with other green suppliers like Octopus Energy and Pure Planet) prove that renewable doesn’t have to mean expensive.

Who owns Bulb?

Bulb is owned by Simple Energy, and backed by billionaire investor Yuri Milner who has also backed ubiquitous tech names such as Facebook, Twitter and Airbnb.

Bulb 1

Bulb customer reviews

As we can see, there’s a lot to like about Bulb. But the measure of a supplier is not in what they say about themselves. It’s not even about what we say. It’s in what their customers say about them.

The good news is that the digital realm provides a number of platforms for customers to leave reviews, whether they’re positive, negative, or somewhere in-between.

Here, we’ll be looking at reviews from Bulb’s Trustpilot page. This provides a useful overview of customer sentiment.

On the whole, customers have a very positive impression of Bulb. At the time of writing it has an overall customer score of 4.7 out of 5, putting its rating squarely in the realm of “Excellent”.

Out of 63,611 reviews left by customers:

  • 55,401 (87%) were rated “Excellent”.
  • 4,512 (7%) were rated “Great”.
  • 717 (1%) were rated “Average”.
  • 593 (<1%) were rated “Poor”.
  • 2,388 (4%) were rated “Bad”.

As we can see, 94% of customers rate Bulb as above average. But what about the almost 3,000 customers who were less enamoured with the brand?

Let’s take a look at what Bulb’s customers had to say.

Positive reviews mostly focused on ease of getting set up, helpful digital tools, good customer service, affordable pricing, and how the team take the time to make energy costs understandable. Quick, easy and successful smart meter installations are also a common feature in positive reviews.

Customers also appreciate that Bulb keeps them in the loop with regular email updates reminding them to submit meter readings.

Like any energy supplier, however, Bulb also has its share of negative reviews. These focus on high estimated bills, difficulty getting through to a customer service agent, slow issue resolution and a “frustrating” lack of customer service.

Our energy experts are here to help

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Bulb tariffs

Bulb has a fairly unconventional approach to its tariffs. In fact, there are not tariffs. There is only one tariff.

Bulb has no fixed rates, which may ring alarm bells for those who want to lock in their energy costs and get the best possible deal. Bulb insists that while its plan may be variable and rise or fall in line with the cost of wholesale energy it will always be fairly priced.

Hence, its single tariff is called “Vari-Fair”. This is good news for those who don’t want to choose between the freedom to stay or go as they please, and paying market-leading energy prices.

Bulb’s website states:

“Our variable plans reflect the true cost of energy. And we don't do fixed contracts or exit fees, so you'll never pay more just for sticking around”.

Rates below are based on UK averages. Your costs may vary, depending on where in the UK you live. Estimated monthly and annual costs are based on assumed UK average use of 2,900 kWh of electricity and 12,000 kWh of gas per year.

Rates are as follows:

Energy Cost Price
Electricity unit rate 14.107p per kWh
Gas unit rate 3.061p per kWh
Electricity standing charge 19.79p per day
Gas standing charge 20.44p per day
Total estimated cost per month £76.94
Total estimated cost per year £923.26

Rates are inclusive of VAT at 5%.

As we can see, this variable plan is significantly below Ofgem’s Energy Price Cap, which as of October 2020 is £1,042 per year for both fuels. The lowest it has ever been since it was established in January 2019.

Bulb standard prepayment tariff

Bulb also provides energy for customers with prepayment meters who like to pay for their energy on a PAYG basis. These are slightly more expensive, but still very reasonable compared to most other prepayment rates:

Energy Cost Price
Electricity unit rate 13.661p per kWh
Gas unit rate 3.208p per kWh
Electricity standing charge 25.91p per day
Gas standing charge 28.31p per day
Total estimated monthly cost £81.59
Total estimated annual cost £979.03

Rates are inclusive of VAT at 5%.

Bulb Economy 7 rates

The Vari-fair tariff is also available for customers with dual rate Economy 7 meters. This means there are two different rates for day and night (or peak and off-peak).

While some tariffs have a fairly negligible difference between night and day rates, Bulb’s charges significantly less for off-peak usage.

Economy 7 electricity rates for credit and prepayment meters are as follows:

Meter Type Day unit rate (per kWh) Night unit rate (per kWh) Standing charge (per day) Estimated annual electricity price
Credit meter 16.447p per kWh 7.455p per kWh 19.79p £604.44
Prepayment meter 16.086p per kWh 7.109p per kWh 25.91p £611.81

Annual estimates assume 58% usage during daytime hours and 42% usage during night hours.

Rates are inclusive of VAT at 5%.

What time does Economy 7 start for Bulb?

Off-peak hours for Economy 7 meters vary depending on where in the country you live. You can find your area in the table below:

Area Number Area Name Normal Economy 7 Off-Peak Times
10 Eastern England 23:00 – 07:00
11 East Midlands 00:30 – 07:30
12 London No standard off-peak, but off-peak will normally run for 7 hours between 23:00 – 07:00
13 Merseyside and North Wales 00:30 – 07:30
14 West Midlands 00:00 – 07:00
15 North East England 00:00 – 07:00 or 00:30 – 07:30
16 North West 00:30 – 07:30
17 North Scotland 23:30 – 07:30
18 South Scotland 23:00 – 07:30
19 South East England 22:30 – 00:30 and 02:30 – 07:30
20 Southern England 23:30 – 06:30 or 00:30 – 07:30
21 South Wales Can vary
22 South West Can vary
23 Yorkshire 00:00 – 07:00 or 00:30 – 07:30

Do Bulb do business energy tariffs?

Bulb also offers 100% renewable business energy tariffs for SMEs, microbusinesses and even enterprise level companies. Business rates are negotiated for each fuel on an individual basis and depend on the size of your business, your location, how much energy you use, and your peak load hours.

Bulb does state, however, that its business standing charges are 27.40 pence per day for both electricity and gas and their average business customer’s bill sits at around £2,161.

Head over to Bulb’s business energy page to get a quote.

Bulb energy fuel mix: Are they a green supplier?

Bulb offers 100% renewable energy to all customers. Its energy fuel mix is:

  • 78% wind
  • 18% solar
  • 4% hydro

It is also the UK’s largest buyer of green biomethane gas for homes. It supplements this with carbon-offset natural gas to ensure a sustainable service for gas users.

Do Bulb have smart meters? Are they first or second gen?

Bulb exclusively supplies second generation SMETS2 smart meters to customers. In fact, it has deliberately waited until SMETS2 meters were abundant enough to make them available to all customers. These are superior to older SMETS1 meters as they use a DCC network to communicate with suppliers instead of 3G. This means that even if you switch suppliers in the future, your smart meter will still be fully functional in communicating with your new supplier. A feature that the previous generation of smart meters could not offer.

Bulb 2

How do I contact Bulb?

There are a number of ways to contact bulb. The quickest and easiest way is to log into your customer portal. You’ll see a Live Chat feature in the bottom right hand side of your screen. If you’d rather talk to someone over the phone, however, you can call the customer service team on 0300 30 30 635. The line is manned from 5am to 6pm Monday-Friday. Alternatively, you can email help@bulb.co.uk.

How do I complain about Bulb?

If you wish to make a complaint about Bulb, you don’t have to submit it in writing for it to be actionable. You can make your complaint over the phone or via live chat.

However, if you prefer to submit your complaint in writing, you can send it to complaints@bulb.co.uk, or in the post:

Bulb
155 Bishopsgate
London
EC2M 3TQ

If your complaint is not resolved after 8 weeks, you may refer it to the Energy Ombudsman.

How to pay my Bulb bill

Bulb encourages customers to pay their bill by Direct Debit. Not only is it quicker and easier, it’s also cheaper, too. It will, however, also accept payment through any of the following means:

  • Pay in person at your bank or post office
  • Send a cheque to the address above
  • Pay online by logging into your customer portal
  • Use the Bulb mobile app

Bulb Energy: How to switch

If you want to benefit from cheaper, greener energy with Bulb, don’t make the switch without getting in touch for the Papernest team first.

We can scour the market to make sure that Bulb is the best green energy supplier for your needs and usage. What’s more, we’ll even carefully manage your switch from end-to-end.

So you can get cheaper, greener energy 100% hassle-free!

Call us today on 0330 818 6225 to find out more.

We’re available from 8am to 6pm.

Would you like to know more information about the UK’s energy suppliers? Great! Check out some of our related articles.

  1. British gas
  2. Scottish power
  3. Eon
  4. Octopus energy
  5. SSE

Call us to switch your energy supplier for free!

0330 818 6225

Notice

FAQ

Is Bulb cheap?

Yes, Bulb is one of the cheapest green energy suppliers on the market. Its Vari Fair tariff offers prices that are significantly below the Ofgem Energy Price Cap, even if you use a prepayment meter. A claim that relatively few tariffs can make.An independent consumer review in 2020 found that Bulb’s customers rated the brand 4 out of 5 for value for money. They also rated it 4 out of 5 for bill clarity and 5 out of 5 for bill accuracy.

How much does Bulb charge per kWh?

Because Bulb only has one tariff, kWh charges depend on the meter type and the fuel.

Bulb’s unit rate charges per kWh are as follows:

  • Standard credit meter: 14.107p per kWh for electricity, 3.061p per kWh for gas.
  • Prepay standard meter: 13.661p per kWh for electricity, 3.208p per kWh for gas.
  • Economy 7 credit meter: 16.447p per kWh day, 7.455p per kWh night.
  • Economy 7 prepay meter: 16.086p per kWh day, 7.109p per kWh night.

What is the Bulb standing charge?

The daily standing charge also depends on the meter type and the fuel.

Bulb’s standing charges are as follows:

  • Standard credit meter: 19.79p per day for electricity, 20.44p per day for gas.
  • Prepay standard meter: 25.91p per day for electricity, 28.31p per day for gas.
  • Economy 7 credit meter: 19.79p per day for electricity.
  • Economy 7 prepay meter: 25.91p per day for electricity.

How many customers does Bulb have?

At the time of writing, Bulb has over 1.6 million customers, making it one of the fastest-growing energy suppliers in the UK.

Updated on 24 Jan, 2022

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Energy Specialist & Copywriter