Entice Energy in 2022: Prices, reviews and contact details

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Following the energy crisis, Entice Energy has announced that they no longer continue business. All customers are automatically switched to Scottish Power. Entice Energy is one of the many companies to not survive the energy crisis.
Last update: November 2022

Ukraine war and energy crisis

In the last months, energy prices are increasing constantly. The energy crisis plus the threat of Russian in Ukraine have led wholesale prices to skyrocket. To stay up to date with the latest news and the consequences it has on your energy bills, visit our page on the UK energy crisis.

What´s up next for customers?

You cannot do that much at the moment. The best is to wait until the transfer to Scottish Power is complete. Then you can discuss with Scottish Power what you are options are.

Why did Entice Energy stop?

Energy costs were rising steadily in 2021. The energy price cap limited the degree to which companies could pass these costs onto the customer. Entice Energy could not keep up with the losses they were incurring and therefore were forced to shut down.

Will my energy supply be interrupted?

No, Ofgem will make sure that your supply will be transferred automatically from Entice to Scottish Power. You should not have to do anything.

Should I continue to pay Entice Energy?

It is best to keep on paying your bills. Until the switch is fully completed you might still receive from Entice energy. Also potentially your outstanding debt or credit could still be settled by Entice energy. You should still pay these bills. Scottish Power will be in touch with you about what they will do if you have debt or credit outstanding.

Will my bills go up at Scottish Power?

Energy prices have risen spectacularly due to the energy crisis and the Ukraine conflict. Your switch will therefore mean that you are going to pay more under your new supplier. Also, the Energy cap has increased substantially, meaning that companies can charge significantly higher ratings.

When will Scottish Power contact me?

This might take a few weeks if it has not happened already. If they still have not contacted you after a long time, you can reach out to their customer service.

Can I switch suppliers right now?

Technically it is possible to switch supplier. However, as stated before, switching right now probably involves higher costs. The energy prices keep on rising and therefore finding a cheaper rate will be incredibly hard.

Do I have to stay with Scottish Power?

You don´t have to remain at Scottish Power if you don´t want to. Then again, since the prices are so high for all suppliers, finding a cheaper supplier is going to be very difficult.

Scottish Power tariffs in 2021: what can I choose from?

Scottish Power has plenty of choice for you.


Plan Tariff type Average Electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year)
Standard Variable Variable Rate £ 704.228* £ 576.567* £ 1280.795*
1 Year Fixed Price Energy 12 Months Fixed Rate £ 898.233* £ 1012.989* £ 1911.223*
2 Years Fixed Price Energy 24 Months Fixed Rate £904.223* £1018.979* £1923.203*
1 Year Fixed Price + Boiler 12 Months Fixed Rate £ 877.158* £ 991.914* £ 1869.073*
2 Years Fixed Price + Boiler 24 Months Fixed Rate £ 883.185* £ 997.941* £ 1881.126*

Prices differ on a postcode basis, this table therefore displays national averages
* Based on the official TDCV : 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year
Rates are inclusive of VAT at 5%.
Exit fees are £0, besides the 1 Year Fixed Price Energy, 1 Year Fixed Price + Boiler, and 2 Years Fixed Price + Boiler plans, where the exit fee is £30.


Fixed and variable tariffs

Scottish Power offers both fixed and variable tariffs. With fixed rates the price you pay remains stable for the contract duration. For variable rates it can vary based on market prices. Fixed rates have advantages of no unexpected price hikes in your contract, but offer less flexibility in terms of switching.

Scottish Power Tariffs

Below is an overview of the costs for Scottish Power’s long-term fixed rate tariff plans:


Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
1 Year Fixed Price Energy 12 Months Fixed Rate Electricity 36.710 p* 26.350 p* £ 898.233** £ 30.000
1 Year Fixed Price Energy 12 Months Fixed Rate Gas 36.520 p* 7.330 p* £ 1012.989** £ 30.000
2 Years Fixed Price Energy 24 Months Fixed Rate Electricity 38.350 p* 26.350 p* £ 904.223** £ 0.000
2 Years Fixed Price Energy 24 Months Fixed Rate Gas 38.160 p* 7.330 p* £ 1018.979** £ 0.000
1 Year Fixed Price + Boiler 12 Months Fixed Rate Electricity 30.940 p* 26.350 p* £ 877.158** £ 30.000
1 Year Fixed Price + Boiler 12 Months Fixed Rate Gas 30.750 p* 7.330 p* £ 991.914** £ 30.000
2 Year Fixed Price + Boiler 24 Months Fixed Rate Electricity 32.590 p* 26.350 p* £ 883.185** £ 0.000
2 Year Fixed Price + Boiler 24 Months Fixed Rate Gas 32.400 p* 7.330 p* £ 997.941** £ 0.000

Prices differ on a postcode basis, this table therefore displays national averages
* Based on the official TDCV : 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year
Rates are inclusive of VAT at 5%.


Scottish Power’s Variable Tariffs

Scottish Power also has several variable tariff options:


Plan Tariff Type Type of Fuel Standing Charge (p/day) Unit Rate Cost (p/kWh) Average Total Annual Cost (£/year) Exit Cost (£)
Standard Variable Variable Rate Electricity 27.390 p* 20.834 p* £ 704.228** £ 0.000
Standard Variable Variable Rate Gas 26.110 p* 4.010 p* £ 576.567** £ 0.000

Prices differ on a postcode basis, this table therefore displays national averages
* Based on the official TDCV : 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year
Rates are inclusive of VAT at 5%.


Economy 7

Scottish Power’s offers Economy 7 options. For which your rates for electricity are significantly lower between 10pm and 8:30pm. To find out more aboutScottish Power’s Economy 7 tariffs, check out this more detailed article.

Who was Entice Energy?

Found in 2015, Entice Energy was one of the newer suppliers in the market. They started supplying just gas, and in 2018 also started supplying electricity. They saw their small size as an advantage over the larger companies. They focused on quick and easy switching, low prices, and a personalised approach to customer service.

Entice Energy customer service: A different approach

Entice Energy marketed their “Energy Free” customer service approach. People could make an appointment for a call themselves in the website´s portal. Customers were allowed to choose which employee would contact them. This person would remain their personal contact person throughout the customer journey.

Clients were highly enthousiastic about the personalised service they received. With a large number of people mentioning their customer representative by name in their reviews.

Contacting Entice Energy

What did customers think of Entice?

Entice Energy was collecting very impressive customer reviews on their Trustpilot page. With 104 reviews in total, Entice Energy scored 4.4 out of 5-star on customer satisfaction.

Of these 104 reviews:

  • 91 (88%) were “Excellent”
  • 5 (5%) were “Great”
  • 1 (less than 1%) was “Average”
  • 1 (less than 1%) was “Poor”
  • 6 (6%) were “Bad”

The Good

The customer service was the most common positive point. The quick, personalised service with attention for the customer´s needs was highly appraised. Also technical issues were often resolved quickly and prices were regarded very reasonable.

The Bad

The most common negative point was related to prices shooting up suddenly. However, this was more caused by market rates rather than company policies.

Call us today on 0330 818 6223. We’re available from 8.30 am to 5.30 pm.

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FAQ

Why did Entice Energy go bust?

Entice Energy could not handle the large increase in energy wholesale costs. Their revenues did not grow along with the increased in costs, leading to large losses.

Can I switch now?

When the automatic switch to Scottish Power is finished, you can switch like normally. However, it is very difficult right now to find a good deal when switching.

Should I contact Scottish Power?

You can wait for Scottish Power to contact you. They should be in touch with all their new customers personally.

Will my rates go up at Scottish Power?

Prices are at all-time high levels at the moment following the energy crisis and the Ukraine war. Therefore, your price will very likely go up at Scotish Power.

Updated on 11 Nov, 2022

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Alex

Energy Specialist & Copywriter