Shell Energy in 2022: Tariffs, Reviews and Contact Details

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As of 2019, the oil giant Shell has entered the UK energy market, after buying First Utility. Despite its fossil fuel roots, Shell Energy offers 100% renewable energy tariffs to customers. At Papernest, we understand the comfort that a familiar brand can represent. But are Shell Energy a good choice for you and your household?
Last update: August 2022

We’ll look into Shell Energy’s prices, customer reviews and other services so you can see whether or not they’re the right energy supplier for you.

We Consider Shell Energy A Stable Supplier

As you may have heard on the news, the UK energy market is currently under an immense amount of stress putting several energy suppliers out of business. However, we have designated Shell Energy as a stable supplier at the moment because of its solid financial positioning and Ofgem recently designating them the new supplier for all Green customers after the supplier Green went bust. To learn more about this and stay updated on a daily basis you can read our page on the UK energy crisis.


Shell Energy
Founded 2008 (as First Utility) | 2019 (as Shell Energy)
Client Number 0330 094 5800
Log in Log into your Shell Energy account
Number of clients ~1 mil.
Postal Address Shell Energy Ltd, Westwood Business Park, Shell Energy House, Westwood Way, Coventry CV4 8HS


Shell Energy tariffs & prices 2022

Shell Energy offers a range of different tariffs, all based on renewable energy. Depending on your needs, you can find the right tariff.

Shell most popular tariffs

Every tariff featured below also includes exclusive rewards with Shell’s rewards programme, Shell Go+. Drivers that frequently use Shell petrol or diesel may find that they get better value for money by choosing Shell Energy. First Utility offered discounted broadband deals in conjunction with its energy plans, and this has been continued by Shell Energy.

Below you can find the cost information associated with these tariffs.


Plan name Tariff type Is the tariff live? Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year) Exit fees (£/fuel) Green tariff?**
/ Standard Variable £ 650.56* £ 556.64* £ 1,207.20* £ 0.00 ✖️
/ Fixed
12 months
£ 745.31* £ 717.28* £ 1,462.59* £ 30.00 ✖️
/ Fixed
24 months
£ 760.59* £ 713.37* £ 1,473.96* £ 30.00 ✖️

Prices differ on a postcode basis, this table therefore displays national averages. Live tariffs are updated weekly to keep up with current price volatility.
* Based on the official TDCV (Typical Domestic Consumption Values): 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** A tariff is green if each kWh consumed is compensated by the injection in the grid of a kWh of renewable energy.
Rates are inclusive of VAT at 5%.


Shell Variable Rate Tariffs

Shell has different standard variable tariff available at the moment. Variable rates have an advantage in the form of flexibility to switch to different plans/providers. The disadvantage however is a risk of higher prices than fixed tariffs due to market fluctuations.

The costs associated with this tariff can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Electricity 27.41 p* 18.98 p* £ 650.56* £ 0.00 ✖️
/ Standard Variable Gas 26.60 p* 3.28 p* £ 556.64* £ 0.000 ✖️

Prices differ on a postcode basis, this table therefore displays national averages. Live tariffs are updated weekly to keep up with current price volatility.
* Based on the official TDCV (Typical Domestic Consumption Values): 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** A tariff is green if each kWh consumed is compensated by the injection in the grid of a kWh of renewable energy.
Rates are inclusive of VAT at 5%.


Shell Fixed Rate Tariffs

Shell currently has 2 fixed rate tariff plans, for electricity and for gas, which differ mainly in the time period the tariff is fixed for. We have an overview of them down below.

Due to the current situation in the energy market, the supplier’s tariffs temporarily do not include fixed tariffs in 2022.

The pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Fixed
12 months
Electricity 34.16 p* 21.40 p* £ 745.31* £ 30.00 ✖️
/ Fixed
24 months
Electricity 42.17 p* 20.92 p* £ 760.59* £ 30.00 ✖️
/ Fixed
12 months
Gas 18.99 p* 4.63 p* £ 717.28* £ 30.00 ✖️
/ Fixed
24 months
Gas 20.87 p* 4.55 p* £ 713.37* £ 30.000 ✖️

Prices differ on a postcode basis, this table therefore displays national averages. Live tariffs are updated weekly to keep up with current price volatility.
* Based on the official TDCV (Typical Domestic Consumption Values): 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** A tariff is green if each kWh consumed is compensated by the injection in the grid of a kWh of renewable energy.
Rates are inclusive of VAT at 5%.


Shell Economy 7 Tariffs

Shell also has Economy 7 plans available for people who have an economy 7 meter.

These tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Economy 7 27.49 p* 21.73 p* 12.42 p* £ 617.12* £ 0.00 ✖️
/ Fixed
12 months
Economy 7 34.16 p* 22.52 p* 16.25 p* £ 701.57* £ 30.00 ✖️
/ Fixed
24 months
Economy 7 42.17 p* 22.02 p* 15.63 p* £ 714.67* £ 30.00 ✖️

Prices differ on a postcode basis, this table therefore displays national averages. Live tariffs are updated weekly to keep up with current price volatility.
* Based on the official TDCV (Typical Domestic Consumption Values): 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
* Assuming the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.
** A tariff is green if each kWh consumed is compensated by the injection in the grid of a kWh of renewable energy.


Shell Energy: what other services do they offer?

As well as gas and electricity, the supplier offers a number of other services including…

Shell Energy Broadband

Shell Energy offers high-speed fibre broadband deals starting at £27.58 per month. Speeds vary between 11 Mbps and 67 Mbps, depending on the type of package you choose.

  • Fast Broadband: £27.58 per month and 11Mbps average download speed.
  • Superfast Fibre: £32.88 per month and 38Mbps average download speed.
  • Superfast Fibre Plus: £38.19 per month and 67Mbps average download speed.

The duration is 18 months in each case.

Shell Energy Boiler cover

The supplier has partnered with HomeServe to provide their customers with 24/7 support in the event an unexpected issue arises at home.
All services are included, whether it’s the boiler, central heating, plumbing and drainage or electrics. Plus, boiler and central heating coverage includes a free boiler service for the first year.

Do Shell Energy do business tariffs?

Yes, the supplier also offers affordable green tariffs for commercial customers from microbusinesses to enterprise-level companies. Business rates are not advertised online as they are negotiated with companies on an individual basis. Rates vary depending on the size of your business, its location, how much energy it uses and its peak energy load hours.

The names of Shell Energy’s business tariffs are:

  • Fixed All-Inclusive SME Plan- For businesses that spend less than £50k per year on energy.
  • Fixed All-Inclusive Contract- For larger businesses that prioritise budget certainty.
  • Pass-Through Contract- For larger businesses that expect greater cost transparency.

Companies can get a quote by accessing Shell Energy’s Business Tariff page.

wind mills

Do Shell Energy have smart meters? What smart meters do they offer?

Yes, Shell Energy offers smart meters to new and existing customers. A smart meter transmits your gas and electricity usage data directly to the supplier. So you don’t need to worry about taking monthly meter readings or getting inaccurate estimated bills from your supplier.

Their website states that they now offer second-generation SMETS2 smart meters. This means that if you choose to switch to another supplier after a while, your smart meter will still retain its full functionality.

Who is the cheapest energy supplier in the UK?
There is no simple answer to this question. There are a number of factors that determine the cost of energy, such as where you live, how much energy you use, and (depending on the type of meter) what time of day you use it. Wholesale energy prices, which fluctuate constantly, also affect the price.

How to apply for the Warm Home Discount with Shell Energy

If you’re of pension age or if you receive income-related benefits, you may be eligible for the Warm Home Discount to heat your home more affordably in winter. This is a government initiative run in conjunction with energy suppliers. Under this scheme, vulnerable energy consumers can get a flat £140 discount on energy in the colder months between September and March.
Shell Energy is no longer taking applications for 2021/2022. However, you can see if you are eligible to make an application by clicking here.

Shell Energy customer reviews: What do their customers say?

At Papernest, we understand the importance of cutting through marketing bluster and measuring an energy supplier’s worth by what its customers say. So, let’s take a look at just that.
At the time of writing, the supplier has very positive customer sentiment, with a customer score of 4.1 out of 5 on its Trustpilot page.

Shell Energy currently has 59,663 customer reviews. Of these:

  • 52% were “Excellent”
  • 20% were “Great”
  • 8% were “Average”
  • 5% were “Poor”
  • 15% were “Bad”

Positive reviews laud the supplier’s polite and helpful customer service, as well as ease of switching and communications. Some reviewers mention specific customer service representatives by name, which usually means that the person has gone above and beyond.

Negative reviews cite problems using Shell Energy’s app, issues with smart meters, smart meter installations, and In Home Display (IHD) devices, and lengthy issue resolution.

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How green is Shell Energy?

Shell Energy offers 100% green energy tariffs. Despite this, however, it is not among the greenest energy suppliers on the market. The greenest suppliers generate their own renewable energy and buy it from their customers via Feed in Tariffs and the Smart Export Guarantee. While Shell is currently investing in its own green energy infrastructure, at present it only purchases renewable wholesale energy and sells it on to the consumer.

It also offers carbon-offset gas. While this is good, it is not as eco-friendly as 100% green biomethane gas from farm waste.

Shell Energy energy fuel mix

The supplier’s fuel mix is 100% renewable. However, its website does not state how much of its energy comes from solar, wind and hydropower.

How to contact Shell Energy

Now that we know about the supplier’s tariffs and energy fuel mix, how easy are they to get in touch with?

How to get in touch about your home energy?

In an emergency, for example, if you smell gas or are worried about your gas safety, call the National Grid on 0800 111 999. The calls are free of charge. Or you can call Shell customer service on 0330 094 5800 and select option 9. Lines are staffed from 8 a.m. to 6:30 p.m. Monday through Friday and from 9 a.m. to 4 p.m. on Saturday. Other options to reach Shell include live chat and email.

How to get in touch about broadband?

If the Wi-Fi is down, Shell Energy offers a troubleshooting guide.
Customer service can be reached by phone at 0330 094 5801. Lines are staffed from 8 a.m. to 8 p.m. Monday through Saturday and 9 a.m. to 6 p.m. on Sunday. Live chat and e-mail contact are also available.

How to complain about Shell Energy

If you have a complaint about Shell Energy, there are lots of ways in which you can register it with Shell Energy. You can log your complaint by calling 0330 094 5800, or through the website’s live chat feature. You can even register your complaint via social media platforms like Facebook and Twitter. You can also use a formula on the website, which is probably the easiest way to do so.

If you’d prefer to send your complaint by post, you can send it to:

Shell Energy Retail Limited
PO Box 6363
Coventry
CV3 9LR

How to switch to Shell Energy?

If you’re thinking of choosing Shell Energy, don’t make the switch without first talking with the Papernest team. We can not only find the perfect tariff to suit your needs and usage, we also manage your switch from end-to-end. So you can get straight to enjoying cheaper energy (and broadband if you so choose) quickly and without stress.

Are Shell Energy offering any live tariffs?
As it might change, Shell does not currently offer fixed rates for new customers. However, if you are interested, you can register in a form on the website and you will be notified as soon as the offer changes.

Is Shell Energy reliable?

The supplier is planning its presence in the UK energy market for the long term and with the necessary precautions. Moreover, Shell Energy is supported by Shell. Customers do not need to worry about the persistence of the supplier.

Is it easy to switch to Shell Energy?

Once you have decided to switch to Shell Energy, you can change your mind within 14 days without any obligation. In addition, Shell Energy will take the work out of informing your old supplier of the change and will do it for you. The energy supply will not be interrupted.

wind mills and solar panels

Can I switch tariffs with Shell Energy?

You can switch to a new tariff through your customer portal on Shell Energy’s website. However, early exit fees may still apply, even if you switch to another Shell Energy tariff.

Shell Energy: How to pay

The easiest (and the cheapest) way to pay your Shell Energy bill is to set up a direct debit. There’s also a variable Direct Debit hat allows you to pay for the exact amount of energy you’ve used every month.

Alternatively, you can also pay monthly by credit or debit card via their website or through their automated payment line 0330 094 5800. You can also pay by BACS transfer or by cheque / postal order.

How to refer a friend to Shell Energy

Like most energy suppliers, Shell Energy has a referral scheme that enables customers to earn a reward by introducing a friend to the brand. You should receive your reward within 90 days of your friend’s switch. You can refer a friend by clicking on this link.

What makes Shell Energy different?

Shell Energy may be a newcomer to the energy industry. But as one of the most ubiquitous petrol companies in the world, they know a thing or two about cultivating a loyal consumer base. As well as offering a range of renewable electricity tariffs and gas, they also offer tariffs that incorporate smart home technology and exclusive rewards. They also offer tariffs that include discounted broadband.

Is Shell Energy a good deal?
If you are looking for a green energy provider, Shell Energy is a good option. It is environmentally friendly, medium priced and offers a range of incentives. However, the supplier doesn’t have the best customer service. Depending on your priorities, Shell may be a good supplier for you.

Who are Shell Energy?

While you may be familiar with the Shell name, Shell Energy may be new to you. This is the brand that was created in 2019 when Shell acquired First Utility. Although First Utility proved popular with energy consumers (with customer numbers doubling in 3 out of 4 years between 2011 and 2015, its growth proved unwieldy. The nascent Shell Energy reached an agreement to take on First Utility’s customers.

Shell Energy’s customer base would expand rapidly once again in 2019 when it took on Green Star Energy’s 200,000 customers.

Who owns Shell Energy?

The supplier is, as you might expect, owned by the oil giant Shell. In the age of renewables, it makes sense for an oil giant to diversify. As well as investing in renewables like solar, wind and hydropower, it is also investing in hydrogen, biofuels, electric vehicle charging, and clean energy access projects all over the world.

Who is Shell Energy owned by?
Shell Energy Retail is held by Royal Dutch Shell, but as a UK legal entity we submit our accounts to Companies House.

Are Shell Energy any good?

Shell is one of the best-known brands on the planet, and with such a colossal infrastructure, and huge green investment, it’s understandable that the new brand might be appealing to energy consumers. Also with reasonably priced tariffs, 100% green energy, carbon-offset gas they are certainly a very decent all-rounder. What’s more, you could make additional savings if you choose Shell Energy for your broadband, or use Shell fuels regularly, you could get additional savings and bonuses.

Is Shell Energy really cheaper?

The supplier’s tariffs certainly have the potential to save money, especially the February 2022 Direct Debit ebill tariff, which is significantly below the Ofgem energy price .

Of course, you can count on the Papernest team to find the cheapest Shell Energy tariff in line with your needs, priorities and usage.

Call us to switch your energy supplier for free!

0330 818 6223

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FAQ

Where is Shell Energy based?

Shell Energy is based in Coventry in the West Midlands.

How many customers does Shell Energy have?

At the time of writing, Shell Energy has approximately 1,000,000 customers.

How often do Shell Energy bill?

You can receive your Shell Energy bills on a monthly or quarterly basis. If you pay by monthly direct debit, you should send a meer reading every 3 months to ensure that it matches your usage.

Updated on 8 Aug, 2022

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