Shell Energy in 2022: Prices, Reviews and Contact Details

As of 2019, the oil giant Shell has entered the UK energy market, after buying First Utility. Despite its fossil fuel roots, Shell Energy offers 100% renewable energy tariffs to customers. At Papernest, we understand the comfort that a familiar brand can represent. But are Shell Energy a good choice for you and your household? We’ll look into Shell Energy’s prices, customer reviews and other services so you can see whether or not they’re the right energy supplier for you.
Last update: April 2022

We Consider Shell Energy A Stable Supplier

As you may have heard on the news, the UK energy market is currently under an immense amount of stress putting several energy suppliers out of business. However, we have designated Shell Energy as a stable supplier at the moment because of its solid financial positioning and Ofgem recently designating them the new supplier for all Green customers after the supplier Green went bust. To learn more about this and stay updated on a daily basis you can read our page on the UK energy crisis.


Founded 2008 (as First Utility) / 2019 (as Shell Energy)
Client Email Not available
Client Number 0330 094 5800
Log in [Log into your Shell Energy account here
Number of clients 700,000 approx.
Postal Address Shell Energy Ltd, Westwood Business Park, Shell Energy House, Westwood Way, Coventry CV4 8HS


Shell Energy Energy in 2021: Prices, Reviews and Contact Details

Shell Energy 1

What makes Shell Energy different?

Shell Energy may be a newcomer to the energy industry. But as one of the most ubiquitous petrol companies in the world, they know a thing or two about cultivating a loyal consumer base. As well as offering a range of renewable electricity tariffs and gas, they also offer tariffs that incorporate smart home technology and exclusive rewards. They also offer tariffs that include discounted broadband.

Who are Shell Energy?

While you may be familiar with the Shell name, Shell Energy may be new to you. This is the brand that was created in 2019 when Shell acquired First Utility. Although First Utility proved popular with energy consumers (with customer numbers doubling in 3 out of 4 years between 2011 and 2015, its growth proved unwieldy. The nascent Shell Energy reached an agreement to take on First Utility’s customers.

Shell Energy’s customer base would expand rapidly once again in 2019 when it took on Green Star Energy’s 200,000 customers.

Who owns Shell Energy?

Shell Energy is, as you might expect, owned by the oil giant Shell. In the age of renewables, it makes sense for an oil giant to diversify. As well as investing in renewables like solar, wind and hydropower, it is also investing in hydrogen, biofuels, electric vehicle charging, and clean energy access projects all over the world.

Are Shell Energy any good?

Shell is one of the best-known brands on the planet, and with such a colossal infrastructure, and huge green investment, it’s understandable that the new Shell Energy brand might be appealing to energy consumers. Also with reasonably priced tariffs, 100% green energy, carbon-offset gas they are certainly a very decent all-rounder. What’s more, you could make additional savings if you choose Shell Energy for your broadband, or use Shell fuels regularly, you could get additional savings and bonuses.

But are they the right supplier for your household and its unique needs?

The Papernest team understand that everyone is looking for something slightly different in an energy supplier.

Let’s see how they stack up in all the ways that matter the most to energy consumers…

Shell Energy tariffs & prices

Shell Energy offers a respectable range of fixed-rate tariffs as well as a single variable-rate tariff. All of these offer 100% renewable electricity, with one also combining renewable energy with carbon-offset gas.

Every tariff featured below also includes exclusive rewards with Shell’s rewards programme, Shell Go+. Drivers that frequently use Shell petrol or diesel may find that they get better value for money by choosing Shell Energy. First Utility offered discounted broadband deals in conjunction with its energy plans, and this has been continued by Shell Energy.

Below you can find the cost information associated with these tariffs.


Plan name Tariff type Is the tariff live? Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year) Exit fees (£/fuel) Green tariff?**
/ Standard Variable £ 650.56* £ 556.64* £ 1,207.20* £ 0.00 ✖️
/ Fixed
12 months
£ 745.31* £ 717.28* £ 1,462.59* £ 30.00 ✖️
/ Fixed
24 months
£ 760.59* £ 713.37* £ 1,473.96* £ 30.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_Shell$
Rates are inclusive of VAT at 5%.


Shell Variable Rate Tariffs

Shell has one standard variable tariff available at the moment. Variable rates have an advantage in the form of flexibility to switch to different plans/providers. The disadvantage however is a risk of higher prices than fixed tariffs due to market fluctuations.

The costs associated with this tariff can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Electricity 27.41 p* 18.98 p* £ 650.56* £ 0.00 ✖️
/ Standard Variable Gas 26.60 p* 3.28 p* £ 556.64* £ 0.000 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_Shell$
Rates are inclusive of VAT at 5%.


Shell Fixed Rate Tariffs

Shell currently has 2 fixed rate tariff plans which differ mainly in the time period the tariff is fixed for. We have an overview of them down below.

The pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Fixed
12 months
Electricity 34.16 p* 21.40 p* £ 745.31* £ 30.00 ✖️
/ Fixed
24 months
Electricity 42.17 p* 20.92 p* £ 760.59* £ 30.00 ✖️
/ Fixed
12 months
Gas 18.99 p* 4.63 p* £ 717.28* £ 30.00 ✖️
/ Fixed
24 months
Gas 20.87 p* 4.55 p* £ 713.37* £ 30.000 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_Shell$
Rates are inclusive of VAT at 5%.


Shell Economy 7 Tariffs

Shell also has Economy 7 plans available for people who have an economy 7 meter.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Economy 7 27.49 p* 21.73 p* 12.42 p* £ 617.12* £ 0.00 ✖️
/ Fixed
12 months
Economy 7 34.16 p* 22.52 p* 16.25 p* £ 701.57* £ 30.00 ✖️
/ Fixed
24 months
Economy 7 42.17 p* 22.02 p* 15.63 p* £ 714.67* £ 30.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
* Based on the TDCV estimation that the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.
** $Green_tariff_def_Shell$


Is Shell Energy really cheaper?

Shell Energy’s tariffs certainly have the potential to save money, especially the February 2022 Direct Debit ebill tariff, which is significantly below the [Ofgem energy price cap](https://www.ofgem.gov.uk/energy-price-cap. This currently stands at £1,042 per year across both gas and electricity. However, it is likely to rise in April 2021.

Of course, you can count on the Papernest team to find the cheapest Shell Energy tariff in line with your needs, priorities and usage.

Shell Energy: what other services do they offer?

As well as gas and electricity, Shell Energy offer a number of other services including…

Broadband

Shell Energy offers high-speed fibre broadband deals starting at £21.99 per month. Speeds vary between 11 Mbps and 63 Mbps, depending on the type of package you choose. Shell Energy will also throw in an Amazon gift card for £25-£50.

Boiler cover coming soon

Shell Energy has previously offered boiler cover in conjunction with AXA. However, they will soon be able to offer their own boiler cover policies.

Do Shell Energy do business tariffs?

Yes, Shell Energy also offers affordable green tariffs for commercial customers from microbusinesses to enterprise-level companies. Business rates are not advertised online as they are negotiated with companies on an individual basis. Rates vary depending on the size of your business, its location, how much energy it uses and its peak energy load hours.

Nonetheless, the names of Shell Energy’s business tariffs are:

  • Fixed All-Inclusive SME Plan- For businesses that spend less than £50k per year on energy.
  • Fixed All-Inclusive Contract- For larger businesses that prioritise budget certainty.
  • Pass-Through Contract- For larger businesses that expect greater cost transparency.

Companies can get a quote by accessing Shell Energy’s Business Tariff page.

Do Shell Energy have smart meters? What smart meters do they offer?

Yes, Shell Energy offers smart meters to new and existing customers. A smart meter transmits your gas and electricity usage data directly to the supplier. So you don’t need to worry about taking monthly meter readings or getting inaccurate estimated bills from your supplier.

Their website states that they now offer second-generation SMETS2 smart meters. This means that if you choose to switch to another supplier after a while, your smart meter will still retain its full functionality.

How to apply for the Warm Home Discount with Shell Energy

If you’re of pension age or if you receive income-related benefits, you may be eligible for the Warm Home Discount to heat your home more affordably in winter. This is a government initiative run in conjunction with energy suppliers. Under this scheme, vulnerable energy consumers can get a flat £140 discount on energy in the colder months between September and March.

Shell Energy is no longer taking applications for 2020/2021. However, you can see if you are eligible to make an application for 2021 / 2022 by clicking here.

Shell Energy 2

Shell Energy customer reviews: What do their customers say?

At Papernest, we understand the importance of cutting through marketing bluster and measuring an energy supplier’s worth by what its customers say. So, let’s take a look at just that.

At the time of writing, Shell Energy has very positive customer sentiment, with a customer score of 3.9 out of 5 on its Trustpilot page.

This puts the supplier at the top end of “Great”, just short of “Excellent”.

Shell Energy currently has 48,323 customer reviews. Of these:

  • 22,992 (48%) were “Excellent”
  • 11,208 (23%) were “Great”
  • 4,574 (9%) were “Average”
  • 2,531 (5%) were “Poor”
  • 7,018 (15%) were “Bad”

Positive reviews laud Shell energy’s polite and helpful customer service, as well as ease of switching and communications. Some reviewers mention specific customer service representatives by name, which usually means that the person has gone above and beyond.

Negative reviews cite problems using Shell Energy’s app, issues with smart meters, smart meter installations, and In Home Display (IHD) devices, and lengthy issue resolution.

How green is Shell Energy?

Shell Energy offers 100% green energy tariffs. Despite this, however, it is not among the greenest energy suppliers on the market. The greenest suppliers generate their own renewable energy and buy it from their customers via Feed in Tariffs and the Smart Export Guarantee. While Shell is currently investing in its own green energy infrastructure, at present it only purchases renewable wholesale energy and sells it on to the consumer.

It also offers carbon-offset gas. While this is good, it is not as eco-friendly as 100% green biomethane gas from farm waste.

Shell Energy energy fuel mix

Shell Energy’s fuel mix is 100% renewable. However, its website does not state how much of its energy comes from solar, wind and hydropower.

Contacting Shell Energy

Now that we know about Shell Energy’s tariffs and energy fuel mix, how easy are they to get in touch with?

You can contact Shell Energy in a number of ways. The easiest way is to call them on 0330 094 5800. Lines are open between 8am to 6.30pm weekdays and 9am to 4pm on Saturdays. An independent survey found that Shell Energy typically answers the phone in 4 minutes 6 seconds on average.

They also have a live chat feature on their website as well as a “virtual assistant” feature that you can access by clicking here.

Shell Energy: How to pay

The easiest (and the cheapest) way to pay your Shell Energy bill is to set up a direct debit. There’s also a variable Direct Debit hat allows you to pay for the exact amount of energy you’ve used every month.

Alternatively, you can also pay monthly by credit or debit card via their website or through their automated payment line 0330 094 5800.

You can also pay by BACS transfer or by cheque / postal order.

How to change tariffs with Shell Energy

You can switch to a new tariff through your customer portal on Shell Energy’s website. However, early exit fees may still apply, even if you switch to another Shell Energy tariff.

How to refer a friend to Shell Energy

Like most energy suppliers, Shell Energy has a referral scheme that enables customers to earn a reward by introducing a friend to the brand. You should receive your reward within 90 days of your friend’s switch. You can refer a friend by clicking on this link

How to complain about Shell Energy

If you have a complaint about Shell Energy, there are lots of ways in which you can register it with Shell Energy. You can log your complaint by calling 0330 094 5800, or through the website’s live chat feature. You can even register your complaint via social media platforms like Facebook and Twitter.

If you’d prefer to send your complaint by post, you can send it to:

Shell Energy Retail Limited
PO Box 6363
Coventry
CV3 9LR

How to switch to Shell Energy?

If you’re thinking of choosing Shell Energy, don’t make the switch without first talking with the Papernest team. We can not only find the perfect Shell Energy tariff to suit your needs and usage, we also manage your switch from end-to-end. So you can get straight to enjoying cheaper energy (and broadband if you so choose) quickly and without stress.

Want to know more?

Call us today on 0330 818 6225.

We’re available from 8am to 6pm.

Would you like to know more about energy suppliers in the UK? Great! Check out these related articles to learn more:

Updated on 25 May, 2022

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Alex

Energy Specialist & Copywriter

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william

Website manager