E Energy prices, tariffs and reviews

Birmingham-based energy supplier E Energy specialises in prepayment tariffs. It claims to offer simple, no-nonsense deals and low prices. This philosophy has made the supplier a popular choice with households that want a more straightforward approach to gas and electricity. As well as a choice of prepayment tariffs, E Energy offers tariffs for customers with standard credit meters. This means you’re able to switch to E Energy whether you pay for your energy in advance or by Direct Debit. If you’re currently looking for a cheap supplier for your prepayment tariff, or you just like the idea of a no-frills service, E Energy could be right for you. Here, we take a closer look at the company’s latest tariffs and reviews to help you make up your mind.
Last update: April 2022

We Consider E Energy A Moderately Stable Supplier
As you may have heard on the news, the UK energy market is currently under an immense amount of stress putting several energy suppliers out of business. We have designated E Energy as a moderate risk supplier right now, which means that they could face trouble if the UK energy crisis worsens much further. To learn more about this and stay updated you can read our page on the UK energy crisis.


E Energy Unit price of electricity (p/kWh)
Founded 2014
Client email Customer.service@e.org
Client number 0333 103 9575
Number of customers 300,000


E Energy tariffs & prices

Below you can find the cost information associated with these tariffs.


Plan name Tariff type Is the tariff live? Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year) Exit fees (£/fuel) Green tariff?**
/ Standard Variable £ 650.21* £ 489.52* £ 1,139.73* £ 0.00 ✖️
Prepayment Variable Prepayment Variable £ 987.78* £ 1,033.73* £ 2,021.51* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_E$
Rates are inclusive of VAT at 5%.


E Energy Variable Rate Tariffs

E Energy currently offers one variable tariff. These tariffs can change based on the market prices but allow for flexible movement between plans as well.

The costs associated with this tariff can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Electricity 27.40 p* 18.97 p* £ 650.21* £ 0.00 ✖️
/ Standard Variable Gas 26.59 p* 3.27 p* £ 489.52* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_E$
Rates are inclusive of VAT at 5%.


E Energy Prepaid Tariffs

E Energy also has prepayment tariffs. For these tariffs, instead of paying after your consumption, you top up your meter which will then slowly go down the more you consume.

Costs associated with this tariff plan can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
Prepayment Variable Prepayment Variable Electricity 37.17 p* 29.38 p* £ 987.78* £ 0.00 ✖️
Prepayment Variable Prepayment Variable Gas 37.27 p* 7.48 p* £ 1,033.73* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_E$
Rates are inclusive of VAT at 5%.


E Energy Economy 7 Tariffs

E Energy provides the opportunity for economy 7 deals as well for those with an economy 7 meter.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Economy 7 26.59 p* 21.38 p* 9.70 p* £ 574.88* £ 0.00 ✖️
/ Prepayment Variable Economy 7 31.41 p* 24.57 p* 7.56 p* £ 620.07* £ 0.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
* Based on the TDCV estimation that the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.
** $Green_tariff_def_E$


How green is E Energy?</h3?

E Energy’s main selling points are low prices and a simple, straightforward approach. The company doesn’t make any claims to be environmentally friendly on its website and its fuel mix reflects this.

The majority of E Energy’s electricity is generated by natural gas. This is a fossil fuel that’s extracted from deposits laid down millions of years ago beneath the Earth’s crust. These deposits are finite and will eventually run out. Extracting and burning fossil fuel to produce electricity also creates a lot of harmful emissions, something that’s bad news for the environment.

e energy

E Energy fuel mix

An energy company’s fuel mix shows where it gets its electricity from. If you want to reduce your carbon footprint and your impact on the environment, choosing a company with a fuel mix made up largely of renewables will help.
The table below shows the E Energy fuel mix:


Fuel E Energy UK average
Coal 6.30% 3.90%
Natural Gas 72.00% 39.40%
Nuclear 8.20% 16.60%
Renewables 8.30% 37.90%
Other 5.20% 2.20%



As you can see from the table, E Energy is not a particularly green gas and electricity company. It uses far less electricity from renewable sources than most other UK energy companies and uses more fossil fuels. If sustainability is important to you and your household, E Energy may not be the right supplier for your home.

E Energy reviews

Looking at an energy company’s reviews is a good way to find out more about them, their customer care and the service they offer. If possible, always take a look at impartial online reviews before making a switch.

In general, online reviews for E Energy are pretty good. Of the 600+ reviews left on Trustpilot, 68% give the company a rating of ‘Excellent’ while 21% rate it as ‘Bad’. Overall, E Energy has a score of 4.2/5, giving it a rating of ‘Great’.

Recent online reviews for E Energy include:

“Very quick and helpful, although if there was a feature on the app to allow credit to be transferred from gas to electric or either way that would be incredibly helpful.”

“I love E. They provide the best prices for Smart Meters and zero standing charges which is important to me. Customer service is always exemplary too.”

And

“Would definitely recommend E energy. I had an issue with my smart meters and in home display not working properly I contacted customer services and they were very helpful and understanding. And they did not stop until my issue was completely resolved and I was happy with the outcome.”

What makes E Energy different?

Unlike most UK energy suppliers, E Energy focuses on prepayment tariffs. This means that customers with prepayment meters can get the help and support they need as well as access to low cost energy tariffs.
In most cases, an energy suppliers’ prepayment tariff will be their most basic option. Few come with any frills and, in most cases, offer an expensive alternative to standard variable and fixed rate deals. As E Energy specialises in prepayment deals, it’s able to focus on this often-overlooked area to provide its customers with a more rounded service.
Unlike many other energy suppliers, E Energy offers prepayment customers extras like loyalty rewards, friendly credit and smart meters. This can make the company a very attractive option for households looking for a better service from their prepayment provider.

If you pay for your gas and electricity in advance, choosing a company that specialises in prepayment deals can help you to get a good deal and enjoy a better level of targeted customer service. You’ll find lots of advice on getting the most from your prepayment meter on the company’s website and its customer service operatives are specially trained to deal with people paying for gas and electricity in advance.

As well as focusing on prepayment tariffs, E Energy also claims to offer a simplified, straightforward approach to gas and electricity. This can make it easier to understand your bills and stay on top of your energy payments.

Who owns E Energy?

E Energy is owned by Paul Cooke, a former co-owner of Economy Energy. Economy Energy ceased trading in 2019. Since it was first launched back in 2014, E Energy has slowly grown and today has around 300,000 customers across England, Wales and Scotland.

E Energy: what other services do they offer?

E Energy is a gas and electricity supplier that specialises in serving domestic customers. It doesn’t currently offer other services like boiler cover, home cover or extra utilities.

e energy

Contact E Energy

The easiest way to contact E Energy is via their customer helpline on 0333 103 9575. You can also email E Energy at Customer.service@e.org or use the contact form on the website.

E Energy how to pay

If you’ve signed up to a prepayment tariff with E Energy, it’s important you know how to top up your account, otherwise you could be left without gas and electricity. When you first sign up to E Energy, you’ll be sent a key or card to activate your prepayment meter. Insert this into the slot in your meter to get things started. If you have a smart meter, you’ll need to log into your online account to activate the device.

There are a number of ways for E Energy customers to top up their credit. If you have a standard prepayment meter, you’ll need to pay in person. You can do this by popping down to your local PayPoint or PayZone. These are located in shops across the country.
If you’ve had a smart meter installed, you can top up your E Energy credit quickly and easily online. Download the E Energy mobile app, or log into your online account, to add money to your meter instantly. If you don’t have access to the internet, you can also top up your smart meter at a PayZone or PayPoint.

How to refer a friend to E Energy

E Energy has a Refer a Friend scheme that lets you earn rewards every time a friend you’ve recommended to the supplier signs up. At the moment, E Energy is offering customers a £20 Amazon voucher for every friend that signs on the dotted line.

There’s no limit to the number of people you can refer, allowing you to earn some great rewards. You can find out more about E Energy’s Refer a Friend scheme on the supplier’s website.

Would you like to know more about energy suppliers in the UK? Great! Check out these related articles:

  1. Nabuh Energy
  2. Pure Planet
  3. Orbit Energy
  4. Enstroga

Call us to switch your energy supplier for free!

0330 818 6225

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FAQ

How to switch to E Energy

If you think E Energy could be the right supplier for your home, you can switch to the company quickly and easily using our Switch Plan. We’ll take care of all of the admin for you so you won’t have to do a thing.

Switching to E Energy should take around 21 days, although it could take a little longer if you’ve just moved into a new home. Get in touch today by calling 0330 818 6225 to find out more.

How often do E Energy bill?

If you’re a prepayment customer, you can top up your E Energy meter whenever you like. Just pop down to your local PayPoint or PayZone with your key or card to add credit to your account.

If you’re unable to top up for any reason, E Energy does provide £10-£15 of emergency credit to its customers. This can help you to keep the lights on until you’re able top up once more.

If you pay by Direct Debit, you’ll receive a bill from E Energy every month.

How to apply for the Warm Home Discount with E Energy

The Warm Home Discount gives eligible customers £140 off of their winter fuel bill. It’s aimed at low-income households that would otherwise struggle to cover the cost of heating during the coldest months of the year.

If you’re of State Pension age and receive the Guaranteed Element of the Pension Credit scheme, you should receive the Warm Home Discount automatically. If you don’t receive this credit, but do receive another type of income-assessed benefit, you may still be eligible for the discount. Contact E Energy to find out more.

How to contact E Energy?

If you need to get in touch with E Energy, you can do so using the contact form on the supplier’s website, by calling them on 0333 103 9575 or by sending them an email using Customer.service@e.org. Alternatively, you can write to E Energy at:

E, T3
Trinity Park
Birmingham
B37 7ES

Updated on 8 Apr, 2022

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