SSE in 2022: Prices, Tariffs and Customer Reviews

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SSE is a familiar name to many, bringing green energy matched by renewable sources. And with millions of customers all over the country, the brand is trusted by many. Once you find out how much you can save by switching supplier, you’ll find that you want to keep switching again and again. But in an era where smaller energy suppliers are frequently going out of business or being absorbed by the larger players in the industry, it’s understandable that many energy consumers prefer a well-known brand.
Last update: June 2022

And as one of the UK’s “Big 6” energy suppliers, SSE is one of the biggest out there. Especially now that it has become part of the OVO energy group.

As you may have heard on the news, the UK energy market is currently under an immense amount of stress as a result of a global gas shortage driving up costs and putting several energy suppliers out of business. To learn more about this and stay updated on a daily basis you can read our page on the UK energy crisis.


SSE SSE
Client Email customerservice@sse.com
Client Number 0345 070 7373
Log in Log into your SSE account here
Number of clients approx. 5 million households
Postal Address Customer Service SSE, Inveralmond House, 200 Dunkeld Road, Perth PH1 3GH


Who are SSE?

SSE has maintained a presence in the energy market for over 20 years. It began life in its current form in 1998. However, SSE’s heritage can be traced way back to 1947. Back then, the company was known as the Southern Electricity Board, later changing its name to Southern Electric. In the late ‘90s, Southern Electric merged with Scottish Hydro to create SSE.

Scottish Hydro (one of the companies that would become SSE) actually plays an important part in our nation’s renewable history, and was a key player in the Scottish hydro revolution, beginning with the 1943 Hydro Electric Development Act. This was crucial in bringing electricity across the Scottish Highlands, an area that had long been without the comfort and convenience of electricity.


Where are SSE headquarters?
Its headquarters remain in Perth, Scotland, although it maintains 150 locations across the UK with 10,000 employees.

SSE is one of the UK’s “Big Six” energy suppliers, along with E.ON, Centrica / British Gas, Scottish Power, N-Power and EDF. As of 2020, it is part of the OVO group, along with OVO Energy, Boost, and Spark Energy.

Who owns SSE?

At the start of 2020, SSE was purchased by Ovo at a cost of £550m. It joins brands like Boost, Spark Energy and, of course, OVO Energy.

A merger with fellow “Big 6” supplier NPower was on the cards for a while, but SSE pulled out as it felt OVO would be better able to meet the needs of its customers.

As a result of acquiring SSE, OVO’s market share jumped from 4% at the end of 2019 to 15.8% in Q1 of 2020. In the first quarter of 2021, the market share was still 14%.


Is OVO buying SSE?
Yes, SSE Energy Services is now part of the OVO family.

I’m a SSE customer: Will my energy supply be interrupted?

SSE customers have nothing to fear. The changeover did not lead to any interruption in the energy supply, nor did it affect the energy prices paid or the gas or electricity meters.

Can I stay with SSE when my service expires?

If you are supplied with gas or electricity by SSE Energy Services, you can switch to another OVO tariff after you have moved and your current tariff has expired. OVO Energy has a variety of tariffs, which are presented below. Like SSE, OVO Energy has tariffs with 1 and 2 year fixed rates.

Are SSE any good?

5 million customers can’t be wrong… can they?

Although many of us trust big suppliers like SSE, savvy energy consumers know that a little research and due diligence can go a long way.

In this post, we’ll judge SSE on the metrics that matter the most to you.

SSE tariffs 2022

SSE has an eclectic range of tariffs. After pairing with OVO it has also expanded its offerings to include tariffs that offer discounted energy and broadband bundles.

OVO most popular tariffs in 2022

Below you can find the cost information associated with these tariffs.


Plan name Tariff type Is the tariff live? Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year) Exit fees (£/fuel) Green tariff?**
/ Standard Variable £ 1,362.40* £ 1,433.72* £ 1,128.29* £ 0.00 ✖️
OVO Energy - Better Smart Fixed
12 months
£ 1,387.05* £ 1,716.92* £ 2,881.28* £ 30.00 ✖️
2 Year Fixed New Customer Tariff Fixed
24 months
£ 1,387.05* £ 1,712.12* £ 1,104.67* £ 60.00 ✖️
/ Prepayment Variable £ 1,362.40* £ 1,433.72* £ 1,104.67* £ 30.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_OVO$
Rates are inclusive of VAT at 5%.


Ovo Variable Rate Tariffs

Ovo for now only has one variable rate available, which is their standard variable rate. With variable rates the rate you pay is subject to daily change but you can also always leave your contract if you like.

The costs associated with this tariff can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Electricity 38.66 p* 42.11 p* £ 1,362.40* £ 0.00 ✖️
/ Standard Variable Gas 27.52 p* 11.11 p* £ 1,433.72* £ 30.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_OVO$
Rates are inclusive of VAT at 5%.


Ovo Fixed Rate Tariffs

Ovo has a few fixed tariffs available as well. In the following table is an overview of their fixed rate tariffs.

The pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
OVO Energy - Better Smart Fixed
12 months
Electricity 38.66 p* 42.96 p* £ 1,387.05* £ 30.00 ✖️
2 Year Fixed New Customer Tariff Fixed
24 months
Electricity 38.66 p* 42.96 p* £ 1,387.05* £ 60.00 ✖️
OVO Energy - Better Smart Fixed
12 months
Gas 27.52 p* 13.47 p* £ 1,716.92* £ 30.00 ✔️
2 Year Fixed New Customer Tariff Fixed
24 months
Gas 27.52 p* 13.43 p* £ 1,712.12* £ 30.00 ✔️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_OVO$
Rates are inclusive of VAT at 5%.


Ovo Prepaid Tariffs

If you have a prepayment meter, don´t worry. Ovo also has tariffs available for people with prepayment meters.

Costs associated with this tariff plan can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Prepayment Variable Electricity 38.66 p* 42.11 p* £ 1,362.40* £ 30.00 ✖️
/ Prepayment Variable Gas 27.52 p* 11.11 p* £ 1,433.72* £ 30.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
** $Green_tariff_def_OVO$
Rates are inclusive of VAT at 5%.


Ovo Economy 7 Tariffs

Sometimes called double electricity, Ovo offers economy 7 plans for those who possess an economy 7 meter.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:


Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Economy 7 23.39 p* 20.20 p* 13.30 p* £ 587.19* £ 0.00 ✖️
/ Fixed
12 months
Economy 7 23.59 p* 20.81 p* 14.46 p* £ 612.31* £ 30.00 ✖️
/ Fixed
24 months
Economy 7 22.07 p* 21.17 p* 14.80 p* £ 616.95* £ 30.00 ✖️
/ Prepayment Variable Economy 7 22.07 p* 21.17 p* 14.80 p* £ 616.95* £ 30.00 ✖️

* Please note that these prices are national averages and can vary significantly from one region to another. Despite the current volatility of the market, we attempt to maintain this pricing information as up-to-date as possible. Prices and availabilities are therefore updated on a weekly basis. To get the most accurate information possible, you can call our experts today that will give you the current prices for your location.
* Based on the Typical Domestic Consumption Values (TDCV) defined by Ofgem. On average: 2,900.00 kWh of electricity and 12,000.00 kWh of gas per year.
* Based on the TDCV estimation that the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.
** $Green_tariff_def_OVO$


Our energy experts are here to help

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What time does Economy start for SSE?

Economy 7 times differ between peak and off-peak times. This differs depending on where you live. Most often the off-peak times are in a night block starting around 11pm in the winter months, although this can change by an hour during British Summer Time. In some areas the times may be split. You may instead get two shorter blocks overnight or a small increase during the day. For domestic economy, the eight-hour off-peak period is between 11.30pm and 7.30am in winter and between 12.30am and 8.30am in summer.

Economy 10 meters are useful if you have an electrically heated wet heating system, but they are only used in some parts of the UK. They have two readings: a “Day and Normal” reading and a “Night and Low” reading. The times for these two readings depend on where you live. As a guide, the “Night and Low” reading is five hours at night, three hours in the afternoon and two hours in the evening.

Do SSE do business energy tariffs?

Like most larger energy suppliers, SSE offer business energy tariffs to companies of all shapes and sizes and can cope with the energy loads of enterprise-level companies as well as small businesses.

Unlike domestic energy tariffs, rates are negotiated individually for every SSE business customer. You can visit their Business Energy Page to receive a quote. The rates you pay will depend on:

  • The size of your business
  • Your location
  • How much energy you use
  • Your peak energy load hours
  • How many sites your business has, and where they are

You can visit their Business Energy Page to get a quote.

Do SSE have boiler cover?

Part of SSE’s acquisition by OVO Energy means that it’s able to offer a comprehensive boiler cover plan at a very reasonable £4.95, up to £23.95 per month. In total, there are four different options that you can choose from. Depending on what choice you make, different services are included.
What’s included?

  • £4.95 per month: Boiler and controls, Thermostat and programmer
  • £9.50 per month: Boiler and controls, Thermostat and programmer, Full central heating system, Radiators and pipework, Hot water cylinder
  • £20.45 per month: Boiler and controls, Thermostat and programmer, Annual boiler service, Free boiler replacement
  • £23.95 per month: Boiler and controls, Thermostat and programmer, Annual boiler service, Free boiler replacement, Full central heating system, Radiators and pipework, Hot water cylinder

Click here to sign up.

​​

SSE energy fuel mix: Are they a green supplier?

SSE generates its own renewable energy as well as supplying it. Yet, while it offers 100% renewable energy tariffs, some of this comes from energy matching. SSE’s energy mix is not yet 100% renewable at the time of writing.

50,4% of SSE’s energy comes from renewables, while the remaining 49,6% comes from natural gas.

SSE green offers

However, SSE offers a tariff that supplies 100% renewable energy: the Go Green tariff. This tariff is available for an extra £3 and SSE advertises a promise to plant 5 trees for you every year. The electricity generated from renewable energy comes from SSE’s own hydropower plants and wind farms, which are currently being expanded

Do SSE have smart meters? Are they first or second gen?

Another way to do something good for the environment and the wallet, is to use a smart meter. SSE offers smart meters to its customers, whether they have a standard credit meter or a prepayment meter. SMETS2 smart meters are the second generation of smart meter, and use a DCC network to communicate with your supplier. The clear advantage that these have over the first generation SMETS1 meters (which use the 3G network) is that a SMETS2 meter will continue to communicate usage data, even if you switch supplier in the future. SMETS1 meters cannot do this.

SSE’s support for the following meters will end soon:

  • Total Heating, Total Control (THTC) meters
  • Storage heating control (SHC) meters
  • Flexiheat/Superdeal meters

SSE: how to read my meter

If you’re used to a traditional mechanical energy meter, smart meters take a little bit of getting used to. When you look at a smart meter, it will probably be blank. Don’t worry, this is perfectly normal. To get a reading, try press ‘9’ on the keypad if your meter has one, or either the A or B buttons if it does not. This will wake the meter. A series of letters will appear followed by 8 digits on the screen with ‘kWh’ at the end. This is your meter reading.

SSE customer reviews

As energy consumers, we need to take anything that brands say about themselves with a big grain of salt. We’re much better served by looking at what the suppliers’ customers say about them.

There are lots of review platforms in which you can read what SSE customers think of the brand including Trustpilot, Reviews.io and Google Business.

Here, we’ll be looking at reviews from SSE’s Trustpilot page, as this gives a useful overview of how the customers feel about the supplier. Which is, broadly, very positive! SSE has a customer score of 4.3 at the time of writing, making them an “Excellent” rated supplier.

Out of 49,994 reviews left by customers:

  • 72% were rated “Excellent”.
  • 10% were rated “Great”.
  • 3% were rated “Average”.
  • 2% were rated “Poor”.
  • 13% were rated “Bad”.

Positive reviews mostly focused on the polite, knowledgeable and helpful staff, with several customer service team members mentioned by name. This is always nice to see as it usually means that the team member always goes the extra mile for their customers.

Other positive reviews mention easy and hassle-free switching, decisive issue resolution, and friendly, professional engineers carrying out quick and easy smart meter installations.

The most common feature in negative reviews was long wait times on the phone. Issues with smart meter installations, and expensive billing inaccuracies also pop up here and there. Some customers also felt that their complaints were not followed up on to their satisfaction with longstanding issues unresolved. Some disgruntled reviewers also mention rude and unhelpful staff.

How do I contact SSE?

There are a number of ways to contact SSE. The quickest way is to log into your customer portal and use the Live Chat on their website. If this is down, or you prefer to talk over the phone, you can call the customer service team on 0345 070 7373. The line is manned from 8am to 6pm Monday-Friday, and 9am to 2pm on Saturday. https://sse.co.uk/help/contact-us

How do I speak to someone at SSE?
You can contact SSE directly on 0345 070 7395 where they will be able to help you.

How do I complain about SSE?

If you wish to make a complaint about SSE, you can make your complaint over the phone or via live chat. However, if you prefer to submit your complaint in writing, you can send it to:

Customer Service
SSE
Inveralmond House
200 Dunkeld Road
Perth
PH1 3GH

If your complain is not resolved after 8 weeks, you may refer it to the Energy Ombudsman.

How to pay my SSE bill

There are several ways to pay your SSE bill. It’s easiest and cheapest to set up a Direct Debit when you sign up for an energy plan. However, if you prefer to pay on Receipt of Bill you can:

  • Pay in person at your bank or post office
  • Call 0345 704 5038 to pay your bill over the phone
  • Pay online by logging into your customer portal
  • Use the My SSE mobile app

How to close my SSE account

If you change your mind about switching to SSE, you have a 14 day “cooling off” period within which you can change your mind without incurring any early exit fees. Simply contact them online or over the phone to let them know that you wish to cancel. If you’ve found another supplier you prefer, you don’t even need to get in touch with SSE. Just sign up to your new tariff and your new supplier will take care of the rest!

How to switch to SSE

With green energy, an eclectic range of tariffs and a whole lot of happy customers, you may feel that SSE is the supplier for you. But don’t make the switch without us!

We can help you choose the very best SSE tariff for your needs and usage. We’ll even carefully manage your switch from end-to-end. So you can get greener, more affordable energy faster and hassle-free!

Want to know more?

Call us to switch your energy supplier for free!

0330 818 6223

Notice

FAQ

Is SSE cheap?

Most of SSE’s tariffs are below the Ofgem Energy Price Cap which stands at £1,971 per year for both fuels at the time of writing. 2 year energy plans are more expensive, because they’re designed to insulate customers from rising energy costs in the future.

How much is energy per kWh with SSE?

SSE Energy’s unit rate charges per kWh vary by tariff.

What is the SSE Energy standing charge?

These also vary by tariff. SSE Energy’s standing charges are as follows:

How many customers does SSE have?

Before the OVO merger, SSE had around 3.5 million customers. Now they have over 5 million, with a 15.34% share of the market as of Q2 2020. The second-highest market share in the country after Scottish Power.

Updated on 21 Jun, 2022

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