Good Energy in 2022: Prices, Reviews and Contact Details

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Good Energy is the UK’s first energy supplier to offer 100% renewable electricity. While we have a number of green energy suppliers to choose from today, Good Energy is a pioneer in the UK, delivering completely renewable tariffs since 1999. Good Energy may not be the cheapest supplier on the market. However, they have impeccable green credentials, an excellent referrals scheme and a strong record for customer service.But are Good Energy aptly named? Or do they fail to live up to the promises inherent in their branding? Here we’ll look at Good Energy’s tariffs, prices, customer reviews and more to see how they perform in all the ways that matter the most to energy consumers just like you.
Last update: November 2022

We Consider Good Energy An At-Risk Supplier

As you may have heard on the news, the UK energy market is currently under an immense amount of stress putting several energy suppliers out of business. We have designated Good Energy as a high-risk supplier right now, which means that it is close to going bust or at risk of being bought out by a competitor as a result of poor financial performance caused by the UK energy crisis. To learn more about this and stay updated you can read our page on the UK energy crisis.

Founded 2015
Client Email
Client Number 01772 395777
Log in [Log into your PFP Energy account here
Number of clients Approx. 60,000
Postal Address Edward VII Quay, Navigation Way, Ashton-on-Ribble, Preston PR2 2YF.

PFP Energy tariffs & prices

We all want to do business with an ethically-focused energy supplier. But let’s be realistic, here. Most of us also want to be able to save on our energy bills. We’ll take a look at PFP’s energy plans and prices. But first, let’s look at some basic information about the supplier.

Who are PFP Energy?

PFP Energy is a non-profit energy supplier from central Lancashire. Unlike most suppliers, they don’t have a board of shareholders. So not only can they charge reasonable energy rates without needing to worry too much about profits, they can also invest the money that they make into community ventures and improving their service rather than paying large salaries to executives. Hence the name, Profit For Purpose.

Where is PFP Energy based

PFP Energy is based in the docklands area of Ashton-on-Ribble in Preston, central Lancashire.

When was PFP Energy founded?

PFP Energy was founded in 2015. It is one of the smaller energy suppliers in the UK, with around a thousand customers.

Are PFP Energy any good?

As we can see, PFP Energy has some admirable goals. But are they, from an energy consumer’s point of view, a good supplier?

That’s a tricky one to answer as every energy consumer has a slightly different idea of what makes a “good” supplier. However, we can take a look at their tariffs and prices as well as the lived experiences of real customers to help you to make your own decisions about the brand.

PFP Energy tariffs

Below you can find the cost information associated with these tariffs.

Plan name Tariff type Is the tariff live? Average electricity annual cost (£/year) Average gas annual cost (£/year) Average total annual cost (£/year) Exit fees (£/fuel) Green tariff?**
/ Standard Variable £ 671.97* £ 573.91* £ $UK_NRJ_GE_SVT_annualc$* £ 0 ✖️
/ Fixed - 12 months £ 736.13* £ 676.67* £ $UK_NRJ_GE_F12_annualc$* £ 0 ✖️

Prices vary from one city to another, so we display national averages
* Based on 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year on average
** A tariff is considered a Green tariff when the supplier injects in the grid the same amount of renewable energy that is consumed.
Including 5% of VAT.

Good Energy Variable Rate Tariffs

At the moment Good Energy offers one variable rate to their customers. With a variable plan, you can change supplier freely, but your prices will be subject to market fluctuations.

The costs associated with this tariff can be seen here:

Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Unit rate cost (p/kWh) Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Standard Variable Electricity 32.96 p* 19.02 p* £ 671.97* £ 0 ✖️
/ Standard Variable Gas 25.71 p* 4.00 p* £ 573.91* £ 0.00 ✖️

Prices vary from one city to another, so we display national averages
* Based on 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year on average
** A tariff is considered a Green tariff when the supplier injects in the grid the same amount of renewable energy that is consumed.
Including 5% of VAT.

Good Energy Economy 7 Tariffs

Next to fixed and variable tariffs, Good Energy also offers Economy 7 tariffs to their customers.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

Plan name Tariff type Type of fuel Is the tariff live? Standing charge (p/day) Day Rate (p/kWh)* Night Rate (p/kWh)p* Average total annual cost (£/year) Exit cost (£/fuel) Green tariff?**
/ Economy 7 - Fixed rate Economy 7 27.49 p* 20.50 p* 14.10 p* £ 617* £ 0 ✖️
/ Economy 5 - Fixed rate Economy 7 27.49 p* 20.50 p* 14.10 p* £ 617* £ 0 ✖️

Prices vary from one city to another, so we display national averages
* Based on 2,900.00 kWh of ⚡ and 12,000.00 kWh of 🔥 per year on average
* Assuming the average Economy 7 tariff user consumes around 58% of his energy on peak and 42% off peak.
** A tariff is considered a Green tariff when the supplier injects in the grid the same amount of renewable energy that is consumed.

Is PFP Energy cheap?

Yes, using these national average figures, PFP Energy does offer good value for money. These figures are fairly significantly below the current Ofgem energy price cap of £1,042 per year for gas and electricity. This figure is expected to rise to £1,138 in April 2021. So locking in your energy costs now with a fixed tariff might be prudent.

PFP Energy reviews

On PFP Energy’s Trustpilot page, the brand has an aggregate score of 3.9 out of 5. This puts the brand at the upper end of “Great” and into the realm of “Excellent”.

Out of 3,600 reviews left by customers:

  • 2,024 (56%) were rated “Excellent”.
  • 670 (19%) were rated “Great”.
  • 194 (5%) were rated “Average”.
  • 139 (4%) were rated “Poor”.
  • 573 (16%) were rated “Bad”.

As we can see, 75% of reviewers rate PFP as above average. That’s a very respectable score for such a small supplier.

Positive reviews often how quick and easy it is to make the switch to PFP. Many also mention that they have had positive interactions with customer service staff. Many mention the team member they spoke to by name, with the same handful of names popping up over and over again which is always a good sign. Positive reviews commonly describe customer staff as knowledgeable, helpful, warm, and friendly. Reviewers mention fast and decisive issue resolution and a personal, sympathetic approach to customer service.

Some customers also like the website’s design and ease of use.

Negative reviews include high prices and inaccurate estimated bills. Difficulty supplying meter readings was also mentioned, as was frustration dealing with the website’s chatbots and getting through to a member of the customer service team.

How long does it take to switch to PFP Energy?

Most PFP Energy customers are able to switch within 15 days. Of course, at Papernest, we can manage your switch from end-to-end to make sure it’s as fast and hassle-free as possible. If your switch takes longer than 15 days, you are entitled to £30 in compensation.

What makes PFP Energy different?

As we can see, being a non-profit organisation that puts customers before shareholders is a big part of what makes the company different from other suppliers. Its investment in community projects and charitable endeavours is a great incentive for the ethically minded. Helping them to do good while also saving money on their energy.

How green is PFP Energy?

Does PFP Energy’s commitment to renewability match its commitment to communities and its customers? Unfortunately, although PFP Energy does offer one 100% renewable energy tariff, it does not yet have a completely renewable energy fuel mix.

In fact, most of its energy (over 70%) comes from burning natural gas. While this is much cleaner than burning coal, it is nonetheless using a finite resource. Still, there’s every chance that PFP Energy will increase its share of renewables in the future.

PFP Energy fuel mix

PFP’s full energy fuel mix is as follows:

  • Coal 6.3%
  • Natural gas 72%
  • Nuclear 8.2%
  • Renewables 8.3%
  • Other fuels 5.2%

PFP Energy: What over services do they offer?

As a smaller supplier, PFP Energy is fairly light on additional services. It doesn’t offer things like boiler cover (at least, not yet). However, it does participate in some schemes that may be of benefit to customers.

Do PFP Energy have smart meters ? what smart meter does PFP Energy use?

Yes, PFP Energy uses smart meters. A smart meter can help energy consumers to take control of their energy bills by closely monitoring their usage. A smart meter comes with an In Home Display Unit that allows you to see how much energy you’re using in real-time. What’s more, it saves customers from having to report their monthly meter readings in order to keep bills and direct debits accurate. Energy usage data is transmitted directly to PFP Energy, so there are no more inaccurate estimated bills. Ever.

PFP Energy has stated that it exclusively installs SMETS 2 meters. These are the second-generation meters that will still remain fully functional, even if you switch energy suppliers in the future.

good energy

Do PFP Energy do business energy tariffs?

Yes, PFP Energy does offers business energy tariffs for small businesses and corporate businesses. Rates are negotiated on an individual basis. Your rates will depend on your location, how much energy you use, and your peak energy load hours.

How to apply for the Warm Home Discount with PFP Energy

If you’re an elderly or otherwise vulnerable energy consumer, the Warm Home Discount can give you a discount of £140 on your energy bills to cover the colder months from September through to March.

All energy companies are obliged to offer this discount once they have over 250,000 customers. Some smaller companies offer this voluntarily. However, PFP Energy is, unfortunately, not one of them. However, their prices are reasonably low, so you’ll probably get a better deal with them than with a larger supplier, even with the Warm Home Discount.

##Contact PFP

When something goes awry with your energy supply, or you simply need someone to clarify or explain something to you, you need to be able to get in touch with your supplier.

So, how easy is PFP Energy to contact?

You can get in touch with them by calling 01772 395777 or sending an email to According to Citizens Advice, the average wait time to speak to a customer service representative is 4 minutes and 37 seconds. 96.2% of emails are responded to within 48 hours.

How to complain about PFP Energy?

If you have a complaint about PFP Energy, you can contact them using the phone number or email address above. You don’t necessarily have to complain in writing. If, however, you prefer to send your complaint in the post, you can send it to:

PFP Energy
Edward VII Quay
Navigation Way


PFP Energy: How to pay

The best, and cheapest way to pay for your energy is by direct debit. However, you can pay your bills online, or over the phone.

How to refer a friend to PFP Energy

PFP Energy has not yet disclosed its referral scheme, or any benefits it offers. Although it’s quote page does ask if you’ve been referred by a friend.

How to cancel PFP Energy?

If you want to switch away from PFP Energy, you don’t need to cancel. Just contact the Papernest team and we’ll arrange your switch for you, and work with your new supplier to get things moving as quickly as we can.

Our opinion on PFP Energy

Overall, PFP Energy is a very decent supplier with a strong ethical focus and good value for money. It’s just a shame that they don’t yet have a 100% renewable energy fuel mix.

If you think that PFP Energy is the supplier for you, get in touch with the Papernest team today. We can help you find the perfect tariff for your needs, and manage your switch from end-to-end. So you can start enjoying cheaper and more ethical energy faster!

Call us today on 0330 818 6225.

We’re available from 8am to 6pm.

Would you like to know more about energy suppliers? Great! Check out these related articles:

  1. Avro Energy
  2. Spark Energy
  3. Green Network Energy
  4. So Energy

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Who owns PFP Energy?

PFP Energy is a non-profit organisation run by the UK Housing Association.

How much does PFP Energy charge per kWh?

That depends on your tariff. You can see the unit rates for electricity and gas for each tariff below:

  • Fixed Green v1- 16.023p, 2.73p gas.
  • SimpleClear- 16.821p electricity, 2.9925 gas.
  • Prepayment Plan Ahead- 16.47p electricity, 2.85p gas.

How many customers does PFP Energy have?

At the time of writing, PFP Energy has in excess of 60,000 customers.

How often do PFP Energy bill?

PFP Energy bill on a monthly basis. They recommend either installing a smart meter or submitting monthly meter readings to ensure that your bills are accurate.

Updated on 11 Nov, 2022

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