Is So Energy the best energy supplier for your home?

Founded in 2015, So Energy is a relatively new addition to the UK energy market. So Energy offers 100% renewable electricity on all of its tariffs. This allows customers switching to the supplier to lower their carbon footprint without changing their habits. The also claim to offer ‘Green energy, great value and unbeatable service’. The supplier has just two tariffs and tries to make its bills as clear and as accurate as possible. So far, this approach seems to be working, with the vast majority of online reviews giving the supplier an ‘Excellent’ rating.
If you’re currently looking for an affordable renewable energy supplier for your home, So Energy may well have made your shortlist. To help you decide if So Energy is the right choice, we’re taking a closer look at the supplier’s prices, tariffs and reviews for 2021.
Last update: April 2022

We Consider So Energy A Moderately Stable Supplier
As you may have heard on the news, the UK energy market is currently under an immense amount of stress putting several energy suppliers out of business. We have designated So Energy as a moderate risk supplier right now, which means that they could face trouble if the UK energy crisis worsens much further. To learn more about this and stay updated you can read our page on the UK energy crisis.


So Energy
Founded 2015
Customer number +44 330 111 5050
Customer email email help@so.energy
Customer login Log into your So Energy account here
Number of customers 200,000


so energy

So Energy tariffs and prices


So Energy offers just two tariffs: a 12-month fixed rate deal and a variable rate tariff. Currently, the supplier doesn’t offer any deals for customers on prepayment meters.
Below is a breakdown of the two deals currently available.
So Out of Contract Variable Tariff:

Full breakdown
Fuel Type Dual Fuel
Tariff type Variable
Contract length N/A
Payment method Monthly Direct Debit
Standing charge per day 26.07
Gas unit rate (p/kWh) 3.10
Electricity standing charge (p/day) 22.63
Electricity unit rate (p/kWh) 16.95
Early exit fee (£/Fuel) N/A


So Carrot Fixed Rate Tariff:


Full breakdown
Fuel Type Dual Fuel
Tariff type Fixed
Contract length 12 months
Payment method Monthly Direct Debit
Gas standing charge (p/day) 26.07
Gas unit rate (p/kWh) 2.90
Electricity standing charge (p/day) 22.63
Electricity unit rate (p/kWh) 17.15
Early exit fee (£/Fuel) 5


Why choose a fixed rate tariff?

With a fixed rate tariff, the amount you pay per unit for your gas and electricity will stay the same for the duration of your contract period. In this case, that would be 12 months. The main benefit of this is that your energy bill won’t be affected by ups and downs in the wholesale energy market, the rate you pay will stay the same no matter what.
Fixed rate tariffs can make it easier for households to budget for their energy bills. These types of deals also mean that the rate you pay for your gas and electricity won’t rise unexpectedly.
However, fixed rate deals tie you into a contract for a set period of time. If you want to leave your supplier, or switch to another deal, before your contract runs out, you’ll have to pay an exit fee. So Energy charges an exit fee of just £5 per fuel.

Why choose a variable rate tariff?

Unlike fixed rate tariffs, variable rate deals don’t lock you into a contract. This means you’re free to switch suppliers whenever you want. This can be a real benefit if you’re planning on moving home in the near future or if you like to switch regularly to keep prices low.
If you choose a variable rate tariff, the rate you pay for your gas and electricity can go up and down every month. This is because it’s affected by the amount your supplier pays on the wholesale market. If wholesale prices go up, your bill will follow suit. On the other hand, if wholesale prices fall, your energy payments could be cheaper than ever.
If you’re still not sure which type of tariff is right for you, call our Switch Plan to help find the perfect deal for your home.
0330 818 6225

How much does So Energy charge per kwh?

As the tables above show, So Energy charges between 16.95p and 17.15p per kWh for electricity and around 2.9p per kWh for gas.
However, this rate can vary depending on where you live in the country. This is because it costs more to get gas and electricity to homes that are remote and further from energy generation points.
If you decide to opt for a variable rate deal, you may also find that the rate you pay for your gas and electricity fluctuates throughout the year.

Is So Energy cheap?

So Energy tariffs are very competitive when compared to other deals on the market. They are especially affordable in comparison to other green energy suppliers.
As the exact rate you pay will depend on your location, your energy usage and the type of tariff you choose, it’s impossible to say for certain if So Energy will be the best choice for your household. Call our Switch Plan today to compare So Energy deals with other tariffs currently available on the market.
0330 818 6225

How green is So Energy?

One of So Energy’s biggest selling points is its green electricity. The supplier only offers 100% green energy on its tariffs, so any customer that signs up to a So Energy deal will automatically reduce their carbon footprint.
The table below shows the So Energy fuel mix:


Fuel Electricity supplied by So Energy Average for the UK (for comparison)
Renewables 100.0% 37.9%
Natural gas 0.0% 39.4%
Nuclear 0.0% 16.6%
Coal 0.0% 3.9%
Other fuels 0.0% 2.2%
Environmental impact
CO2 emissions 0 g/kWh 198 g/kWh
High level radioactive waste 0 g/kWh 0.007 g/kWh


Although So Energy uses 100% renewable electricity, the energy that arrives at its customers’ homes won’t come exclusively from renewable sources. This is because all properties are supplied with electricity from the National Grid. No matter which source this electricity comes from, it’s mixed together in the grid before being distributed throughout the country.
However, for every kWh of electricity So Energy customers consume, the supplier will put the same amount of renewable energy back into the grid. This means that, by signing up to So Energy, you can help to boost the amount of green electricity in the UK National Grid.
Of the green electricity that So Energy uses, the majority (62%) comes from on and off shore wind farms. The rest comes from a mixture of solar, hydro, biomass and tidal. The table below shows the most recent renewable fuel mix for So Energy:


Wind 62%
Solar 17%
Hydro 14%
Biomass 5%
Tidal 2%


Does So Energy offer Green Gas

At the moment, So Energy doesn’t offer green gas. This is because sustainably generated gas is still relatively expensive and So Energy aims to keep its prices as low as possible.

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So Energy reviews


So Energy claims to offer unbeatable customer service and, in general, it seems to be more or less achieving its goal.
Impartial review site Trustpilot gives So Energy an overall rating of ‘Excellent’ with a score of 4.7 out of 5.
A whopping 88% of the 5,500 So Energy reviews posted to Trustpilot rate the company as ‘Excellent’. Another 9% of reviews rate the supplier as ‘Great’ while just 3% give it a ‘Bad’ score.
Reviews mention the high quality of the customer service on offer from So Energy as well as the brand’s competitive prices. Recent reviews posted online include:
“I’ve been with this company for 2 years and just signed up for a third. Competitive prices, all green electric and the staff I dealt with have been proactive and helpful.”
“This company offers a good service at a competitive price. They were very helpful to me when I had an enquiry about a new contract.”
“I have found no problem with SoEnergy so far in the six months that I have signed up with them and hopefully will give them a 5 star rating after 12 months.”
“I have used So Energy for two years. I really like the way they operate. Totally green electricity and competitive prices. The clarity of billing and information on usage is so simple and very useful at annual renewal.”

So Energy

What makes So Energy different?


Although other energy suppliers offer green energy, there aren’t many others that offer green energy and low prices. Throw in good customer service, and it’s easy to see why So Energy is attractive to new customers. So Energy places a firm focus on customer service. Their operatives seem well trained and issues appear to be resolved relatively quickly.
A recent poll of 7,460 customers put So Energy 6th out of the 35 companies included in the survey. So Energy scored especially well when it came to value for money bill accuracy and bill clarity.
If you’re looking for an energy company that offers good customer service and green energy as well as low cost tariffs, So Energy could well be the right choice for you. Call our Switch Plan to find out more.
0330 818 6225

So Energy: what other services do they offer


So Energy currently only offers gas and electricity. It doesn’t provide boiler care or home cover. However, So Energy does offer a good choice of online tools. Customers can submit readings, check their energy usage and pay bills via the So Energy website.

Does So Energy do business energy tariffs


So Energy is currently only offering domestic tariffs. If you’re a business looking for a new energy deal, you should contact a specialist broker to find out what tariffs are currently available.

Does So Energy have smart meters?


So Energy is currently in the early stages of its second-generation smart meter roll out. This means that smart meters are only available to customers living in certain parts of the country. If you think your home could benefit from a smart meter, contact the supplier to find out if they’re available in your area.

How to apply for the Warm Home Discount with So Energy?


If you qualify for the Warm Home Discount, you’ll receive £140 off of your winter fuel bill. The scheme is aimed at pensioners and low-income households that receive at least one means-tested benefit.
You can check the exact criteria for the scheme on the So Energy website. If you think you’re eligible, you can apply by logging into your So Energy account and filling in the application form.

Does So Energy have a referral scheme?

If you’re happy with the service you receive from So Energy, you can refer a friend to the company to earn some money off your energy bill. If your friend signs up to the supplier, you’ll both receive £40.

Contact So Energy


There are a number of different ways to get in touch with So Energy. You can email the company at help@so.energy call them on 0330 111 5050 (9am to 5pm Monday to Friday) or Tweet them using @SoEnergyUK. Alternatively, you can send the customer service team a direct message via the website.

How to switch to So Energy

The easiest way to switch to So Energy is via our Switch Plan. You won’t have to take care of any admin or notify your old supplier, we’ll do everything. Give us a call today to find out more.

0330 818 6225

How to change tariff on So Energy

If you’re already with So Energy and would like to switch tariff, you can do this quickly and easily by contacting the supplier directly. If you’re on the So Energy variable rate deal, you’ll be able to switch straight away. However, if you’re signed up to the fixed rate tariff, you’ll have to wait until your contract period expires, or pay a £5 exit fee, before you switch.

How to complain about So Energy?

If you’d like to complain about the service you’ve received from So Energy, you should start by getting in touch with the supplier directly. Contact the So Energy customer service team to see if you can resolve the issue as quickly as possible.
If you can’t find a satisfactory solution, or if you don’t feel that So Energy has treated you fairly, you can take your complaint to the Energy Ombudsman. This independent organisation has the power to rule on disputes between customers and suppliers within the energy industry.

Would you like to know more about energy suppliers in the UK? Great! Check out these related articles to learn more:

  1. Octopus energy
  2. Coop energy
  3. npower
  4. SSE
  5. ESB Energy

Call us to switch your energy supplier for free!

0330 818 6225

Notice

FAQ

How often does So Energy bill?

So Energy tariffs are aimed at customers paying by monthly direct debit. This means that you’ll get a bill roughly every 30 days.

How much does So Energy charge per kWh?

So Energy currently charges between 16.95p and 17.15p per kWh for electricity and around 2.9p per kWh for gas.
This rate can vary depending on where you live in the country and on your usage. If you opt for a variable rate deal, you may find that the amount you pay for a kWh of gas and electricity fluctuates throughout the year.

How many customers does So Energy have?

So Energy currently has around 200,000 customers around the UK.

Updated on 24 Jan, 2022

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