papernest disclaims they are in partnership with Together Energy
papernest disclaims they are in partnership with Together Energy
One of the UK’s smaller energy suppliers, Together Energy who were based in Dunbartonshire, Scotland have unfortunately gone out of business. The company served around 150,000 households across the country. Founded in 2016, Together Energy had grown quickly, having inherited around 36,000 customers from failed supplier OneSelect in 2018. The company offered a choice of fixed rate tariffs as well as a variable deal and a prepayment option. It claimed to offer some of the lowest rates around, which made them a popular choice for households who were looking to reduce their energy bills. Ofgem has announced that all customers will be transferred to British Gas. Read on to find out how this might affect you!
Last update: April 2022
We Consider Together Energy A Moderately Stable Supplier
As you may have heard on the news, the UK energy market is currently under an immense amount of stress putting several energy suppliers out of business. We have designated Together Energy as a moderate risk supplier right now, which means that they could face trouble if the UK energy crisis worsens much further. To learn more about this and stay updated you can read our page on the UK energy crisis.
|Client number||0141 846 1520|
|Log in||You can log in to your Together Energy account here|
|Number of clients||150,000|
Online reviews for Together Energy are pretty mixed, with a large number of its customers unhappy with the service they receive. If you’re considering a move to Together Energy, it’s essential you read a little about the company before you switch. Taking the time to find about the rates, customer service and extras on offer will ensure you find the right supplier for your household.
Who is Together Energy?
As well as being an energy company, Together Energy likes to see itself as a social enterprise. The company claims that it is working hard to make energy affordable, fair and sustainable and says that it believes fuel poverty should be a thing of the past.
Together Energy is an independent energy company. This means that it’s not a subsidiary of any of the larger names in the industry. The supplier offers both gas and electricity and there is a good choice of tariffs available. The company is currently run by CEO Paul Richards.
What makes Together Energy different?
Together Energy says that it cares about its customers and its community. The company claims to employ 90% of its staff from the poorest 10% of Scotland’s postcodes.
These staff aren’t trained to read a script when answering the phone to customers, instead, they’re encouraged to listen to each individual complaint or query and respond accordingly. Together Energy hopes that this approach makes their staff more responsive and more helpful, something that’s not always evident in the company’s reviews.
As well as a different approach to customer service, they also say that its affordability makes it stand out. The company says that its two and three-year fixed rate deals are among the cheapest in the UK. However, according to independent reviews, they are not considerably more affordable than tariffs offered by other suppliers.
Together Energy tariffs
Together Energy offers a choice of fixed rate tariffs. These range from 12 to 36-month deals. The company also has a variable rate deal as well as a prepayment option.
The table below shows a comparison between Together Energy’s three fixed rate tariffs:
|Region||Green Together Fixed December21||Green Brexit Protect 25 Month November22||Green Brexit Protect 36 Month November23|
|Elec Standing Charge (p/day)||22.9 – 27.8||24.14 – 26.89||25.39 – 30.86|
|Elec Unit Rate (p/KWh)||14.46 – 15.62||14.59 – 15.8||15.42 – 16.74|
|Gas Standing Charge (p/day)||19.891||20.827||21.896|
|Gas Unit Rate (p/KWh)||2.8 – 3.14||2.81 – 3.18||2.8 – 3.16|
|E7 Standing Charge (p/day)||22.93 – 27.88||24.14 – 29.23||25.39 – 30.86|
|E7 Day Unit Rate (p/KWh)||14.44 – 15.82||14.56 – 16.01||15.36 – 16.89|
|E7 Night Unit Rate (p/KWh)||10.72 – 12.17||10.68 – 12.82||11.24 – 13.46|
|Fixed / Variable||Fixed||Fixed||Fixed|
|Fixed Period – Months||12||25||36|
|Exit Fee(s) per fuel||£30||£40||£50|
The table below shows Together Energy’s variable rate deal:
|Elec Standing Charge (p/day)||21.54 – 25.33|
|Elec Unit Rate (p/KWh)||15.69 – 17.6|
|Gas Standing Charge (p/day)||24.817|
|Gas Unit Rate (p/KWh)||2.71 – 2.94|
|E7 Standing Charge (p/day)||21.86 – 25.40|
|E7 Day Unit Rate (p/KWh)||15.97 – 18.10|
|E7 Night Unit Rate (p/KWh)||11.69 – 13.78|
|Fixed / Variable||Variable|
|Fixed Period – Months||N/A|
|Exit Fee(s) per fuel||£0|
Together Energy doesn’t currently list its prepayment tariff rates on its website.
The tables show that there is a considerable range in the amount that they charge for gas and electricity. The amount you pay will depend on your geographic location, with more rural or isolated areas often paying more than locations that are within easy reach of energy infrastructure.
Use our Switch Plan to find out if any of these tariffs are right for you.
0330 818 6225
How much does Together Energy charge per kWh?
The amount that they charge per kWh for gas and electricity varies considerably depending on your location and on the tariff you choose. You could pay as little as 14.5p and as much as 17.6p for a kWh of electricity. If you’re considering an Economy 7 tariff, you’ll see that rates vary even more widely. A kWh of gas from Together Energy ranges from around 2.8p to 3.2p
Is Together Energy cheap?
They claim to offer the cheapest two and three-year fixed rate deals in the UK. And while it’s true that their tariffs do represent good value for money, there are other suppliers out there with comparable rates.
If you’re looking for a cheap gas or electricity supplier, make sure you use an impartial tool, like our Switch Plan, to check the current deals available in your area. This will ensure you find the most affordable tariff for your household.
How green is Together Energy?
More and more customers in the UK are putting sustainability at the top of their priority list when selecting an energy supplier. If renewable energy is important to you, it’s a good idea to look at a prospective supplier’s fuel mix to assess their commitment to the environment.
Although Together Energy has the word ‘Green’ in its tariffs, none of its deals are particularly kind on Mother Nature. The company doesn’t currently offer 100% renewable energy tariffs and even its standard deals use much less green electricity that the UK standard. If sustainability is important to your household, this may not be the right supplier for you.
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Together Energy fuel mix
The table below shows the Together Energy fuel mix compared to the national average:
|Fuel||Together Energy||UK Average|
Together Energy customer reviews
When they first started trading back in 2016, it got generally good reviews from its customers. Since then however, things have gone downhill and today, Together Energy customer reviews are not very encouraging.
Things seem to have gone wrong for the company’s customer service in 2018 when it took on 36,000 customers from OneSelect. It’s possible that this forced them to grow too quickly and its staff simply couldn’t keep up.
On internet review site Trustpilot, Together Energy is rated ‘poor’ with a score of 2.4 out of 5. And although 26% of reviews rate the company as ‘Excellent’, a significant 56% rate it as ‘Bad’, the lowest possible score.
A lot of Together Energy customer reviews mention difficulty in contacting the company and a lack of response to phone calls and emails. When customers do get through, issues take a long time to be resolved and many customers are not satisfied with the service they receive.
Inaccurate billing also seems to be a problem for Together Energy customers. A lot of reviews mention having money taken from their accounts erroneously and difficulty in re-claiming money that has been taken by mistake.
Together Energy reviews posted on impartial sites include:
- “Four times Together Energy have promised to send me a cheque for £120 and they’ve failed to do so, even though they told the Ombudsman they would.”
- “After 1year and 3 months Together Energy has at last given me back my own money. I left them in November 2019 because they doubled my direct debit payment for no reason. Despite countless phone calls and emails, I have my £800 returned with no compensation and no apology.”
- “It took around 9 months to get some kind of login to the website and despite being told my direct debit would increase it never did. They took my first direct debit twice and now I have left them they have still taken another payment!!!”
- “Happy with the direct debit and billing arrangements.
Generally have found Together Energy to be easier to contact and pretty quick at resolving any issues….far better than the previous supplier.”
- “All the advice and assistance I needed. Didn’t have to wait in a queue too long for it either.”
On a more positive note, one customer said:
And another said:
Is Together Energy any good?
Judging by reviews, tariffs, fuel mix and customer satisfaction, it’s fair to say that Together Energy has room for improvement. The company needs to improve its customer service and issue resolution in order to ensure its customers are as happy as possible.
However, the prices offered by the company are competitive. So, if you’re happy to put up with mediocre customer service in return for low gas and electricity prices, it could be an option for your household.
How to complain about Together Energy?
If you have an issue with Together Energy, you should first try to resolve it directly with the company. Contact their customer service operatives and make sure you take note of all of your interactions with the supplier.
If there is still no resolution to your complaint once you’ve exhausted all available avenues, you may need to contact the Energy Ombudsman. The Ombudsman is an independent organisation that handles disputes between customers and energy suppliers. They’ll investigate your complaint and make a ruling on the situation.
Read more about other UK energy suppliers:
How to contact Together Energy ?
You can contact Together Energy by email at firstname.lastname@example.org or by calling 0141 846 1520. Phone lines are open Monday to Friday 9am – 5pm.
Does Together Energy do business energy tariffs?
Currently, Together Energy only offers domestic tariffs. If you have a business and are looking for a new supplier, you should get in touch with a specialist business energy broker to find out about the deals available in your area.
When was Together Energy founded?
Together Energy was founded in 2016. In 2018, it took on 36,000 customers from OneSelect and in 2020, it took over Bristol Energy and its 155,000-strong customer base.
Do Together Energy offer smart meters?
Together Energy does support smart meter devices. However, they are not available in all areas covered by the energy supplier. If you think your household could benefit from a smart meter, contact Together Energy to ask about their smart services before you sign on the dotted line.
Updated on 24 Jan, 2022
Energy Specialist & Copywriter