Tag: Compare Energy Suppliers

Who are E.ON?

EON are a major energy supplier that came to the UK from Germany. It currently supplies energy to over 3,8 million homes and businesses all over the country. Its focus is on providing "decentralised, green, and interconnected solutions that address the needs of our customers and those of the environment".

Who owns E.ON?

EON was previously known as Powergen in the UK prior to its acquisition by German company EON AG in 2002. EON acquired npower in November 2019 as part of the takeover of Innogy and started migrating customers to EON Next in July 2020.

What is E.ON Next?

EON Next is a new brand within the EON portfolio that is committed to playing its part in the transition to a world of renewable energy. Indeed all EON Next tariff offer 100% renewable electricity and one of their tariffs also offers 100% carbon offset gas.

Current EON customers will keep their EON energy plan under the current conditions. Nevertheless EON will start encouraging new clients to switch directly to an EON Next tariff.

Can I still subscribe to an E.ON Plan?

When you request a quote on the EON website, you are automatically redirected to the EON Next website. This proves the will to establish EON Next as the future of the EON Group.

However, you can still switch to an EON tariff by calling the commercial teams.

E.ON and E.ON Next tariffs

EON has a fairly modest range of tariffs that nonetheless covers all the right bases. Whatever your energy needs, you’re likely to find something for you in their selection. What’s more, all of EON's domestic energy tariffs all come with 100% renewable electricity as standard.

All prices quoted are accurate at the time of writing and include VAT at 5%. Rates are based on national averages. Yours may differ depending on where in the country you live.

Currently, EON has 0 tariffs available. However, this can change any time so it's worth checking regularly.

What are the cheapest E.ON Next plans?

Exact energy costs vary depending on the time of day and location in the UK. This makes it difficult to compare prices without uploading your personal data. To give you an accurate idea, we have selected a specific location in the UK and calculated the average annual cost of all EON tariffs there.

Below you can find the cost information associated with these tariffs.

What are the E.ON Variable Rate Tariffs?

EON has one standard variable tariff for variable rates. The advantage for having a variable rate is the flexibility in switching plans. This comes at a cost though, which is the chance of higher rates if the market price is higher.

The costs associated with this tariff can be seen here:

What are the E.ON Fixed Rate Tariffs?

EON has several fixed rate tariff plans. We have an overview of them down below.

The pricing on these tariffs can be seen here:

What are the E.ON Prepaid Tariffs?

EON also allows the use of Prepaid Meters. With this type of meter, rather than paying after your use, you top up your meter and the credit slowly depletes.

Costs associated with this tariff plan can be seen here:

What are the E.ON Economy 7 Tariffs?

EON also has Economy 7 plans available for people who have an economy 7 meter. These tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

What are the E.ON Business tariffs?

Unlike domestic energy tariffs, business rates are negotiated on an individual basis. How much you pay depends on:

• The size of your business
• Your location
• How much energy you use
• Your peak energy load hours
• How many sites your business has, and where they are

If you’re interested in switching your business energy deal, get a quote at EON or contact us.

E.ON customer reviews

Like all of the "Big 6" suppliers, EON has money to spend on slick marketing campaigns. But savvy energy consumers know that the measure of an energy company lies in what their customers say about them.

The good news is that there are a few places where we can find out about customers’ experiences with the brands including Trustpilot, Reviews.io and Google Business. However, for the sake of clarity (and brevity) we’ll be looking at data from EON's Trustpilot Page as this gives a nice balance of customer sentiment.

At the time of writing, EON has a customer score of 3.4 out of 5, which puts them at the lower end of "Great".

EON’s page has a total of 36,966 customer reviews. Of these:

• 47% were "Excellent"
• 12% were "Great"
• 6% were "Average"
• 5% were "Poor"
• 30% were "Bad"

As we can see, a 59% majority of customers who took the time to leave reviews consider EON above average. However, there are still a pretty sizeable group of customers who are not happy with the supplier.

Looking at positive reviews, the most commonly praised things about EON include helpful and knowledgeable customer service staff, ease and efficiency of installing smart meters, ease of switching to EON and good value for money.

However, EON has been met with its share of criticism on Trustpilot and other review platforms. Negative reviews focus on poor customer service and long waiting times, as well as problems installing smart meters that has lasting consequences. Other reviews mentioned slow and unsatisfactory issue resolution, billing errors and a lack of clarity and transparency from the supplier.

E.ON energy fuel mix: Are they a green supplier?

All of E.ON’s domestic and business fuel tariffs offer energy matched with renewable sources, making them 100% renewable. However, this does not mean that the brand has a completely renewable fuel mix. In the table below, you can find energy fuel mix data and how it compares with national averages.

Do E.ON have smart meters?

Yes, EON offers smart meters to its customers with free installation. In fact, some tariffs require you to get a smart meter fitted as long as they are available in your area. Whether you use a traditional credit meter or a prepay meter, getting a smart meter installed can help you to better manage your energy usage, as well as transmitting usage data to your supplier. No more manual meter readings or wasting money on estimated bills.

Unfortunately, it's no longer possible to schedule online appointments for the smart meter set up, as EON is transitioning to be EON Next. As soon as your account we'll be set up with EON Next, they'll contact you regarding your smart meter. You can still contact EON for urgent matters Monday to Friday 9am-5pm on 0345 052 0000.

How to read a smart meter from E.ON?

Smart meters take a little bit of getting used to. When you look at a smart meter, it will usually be blank. To get a reading, follow these steps:

• If you have a smart electricity meter with one tariff, the display automatically shows the value.
• If you have a smart electricity meter with two tariffs, press and release the blue display button, then tariff 2 is displayed.
• If you have a smart gas meter, press and hold the red button A for 5-10 seconds. This will display "Credit ON". Press and release button A again to display the meter reading.

How to top up an E.ON smart meter?

There are several ways you can top up your PAYG smart meter:

• Top up in person at any UK Post Office
• Online at eonenergy.com/top-up
• Top up via E.On’s mobile app
• Call 0345 366 5996

When using a credit/debit card, you can top up a minimum of €1 and a maximum of €80 per meter. When topping up with cash, this limit is lower at €49.

Do E.ON have boiler cover?

Yes, like several other larger energy suppliers, EON also offers boiler cover. In EON's case, annual maintenance is not only reasonable, it is usually also a prerequisite for maintaining your warranty. If your boiler breaks down, you must prove that it has been professionally serviced in the last 12 months. If it hasn't, the warranty will be voided and the repair costs, which can run into the hundreds, will not be covered. So it makes sense to pay for boiler maintenance.

EON offer one-off boiler service in case you do not have a boiler cover. The cost of this is between £60 and £120 and usually takes about an hour. Any repairs to your boiler, including labour and spare parts, will incur an additional cost.

EON also offer a boiler cover for your current boiler. With their HomeServe Partnership, you can get boiler insurance for £7.99 per month for the first year. Your boiler will undergo a health check to ensure it is covered. It also covers noisy boilers, faulty controls or heat exchanger replacement.

How do I contact E.ON?

There are several ways to contact EON. The quickest way is to log into your customer portal and use the Live Chat feature on their website. Alternatively, you can call the customer service team on 0345 052 0000. The line is manned from 8am to 8pm Monday to Friday.

How do I complain about E.ON?

If you wish to make a complaint about EON, this does not have to be made in writing for EON to take action. Take a look at EON's complaints page and you’ll be directed to the appropriate contact information for your complaint.

Generally speaking, however, you can call 0345 052 0000, or make a complaint via live chat. If you prefer to make your complaint in writing, you can send it to:

• E.ON
  Customer Services
  Customer Service Centre
  E. ON
  PO Box 7750
  Nottingham
  NG1 6WR

If your complain is not resolved to your satisfaction after 8 weeks, you may refer it to the Energy Ombudsman.

E.ON: How to pay your bill?

There are a few ways to pay your EON bill. The easiest (and cheapest) way is to set up a Direct Debit when you sign up to one of their tariffs. However, if you prefer to pay on Receipt of Bill you can pay in any of the following ways:

• Call 0345 052 0000 to pay your bill over the phone.
• Pay online here
• Use the EON app

How to switch to E.ON?

If you think that EON might be the right supplier for you, don’t make the switch without us.

We can help you choose the very best value EON energy plan for your needs and usage. What’s more, we can even manage your switch from end-to-end so you can enjoy cheaper, greener energy faster and without hassle!

How to cancel E.ON?

If you change your mind about signing up to EON, there is a 14 day "cooling off" period within which you can change your mind without incurring any early exit fees. Simply contact them using any of the means above and let them know that you wish to cancel. Or, if you’ve found another supplier you prefer, simply sign up to their tariff and they’ll take care of everything for you.

But a ubiquitous marketing presence and a sizeable market share do not a great supplier make. Are Scottish Power worthy of your hard-earned money? Let’s find out! Join us as we take a look at Scottish Power’s tariffs and services, as well as looking at customer reviews to see what the supplier’s customers really think of them.

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The best way to compare current gas prices is to use a trusted, impartial comparison tool, like our Switch Plan. This will allow you to see exactly how much different suppliers charge and compare unit prices, standing charges and extra fees side by side.

How do I compare gas prices ?

Gas prices can vary between suppliers and change at different times of the year. They are influenced by a range of economic factors including supply and demand, availability and transport costs. As gas prices can change from one month to another, it’s important to compare gas prices before signing up to a new deal or switching supplier. You can do this quickly and easily using an impartial comparison tool like our Switch Plan. Using a comparison tool – rather than checking numerous individual supplier websites – means you only have to put your information in once. This can save you a lot of time and make it easier to directly compare the offers available. Make sure you use a comparison tool that’s completely impartial as this will ensure you see the deals that are really right for you. Good quality comparison sites will also provide you with expert tips and advice to help you switch with confidence.

What is the average cost of gas per kWh?

Before you begin to compare gas prices, it’s a good idea to get a general idea of the cost of gas. According to energy market regulator Ofgem, the average amount medium-use UK households paid for a kWh of gas in 2020 was 4.4p. This makes the UK one of the cheaper countries for gas in Europe. Putting us well below Sweden (10.29p/kWh), Spain (9p/kWh), the Netherlands (8.51p/kWh) and Italy (8.23p/kWh). However, it makes us more expensive than Luxembourg (3.65p/kWh), Poland (4.1p/kWh) and Romania (2.93p/kWh). As Brits tend to use a lot of gas – it fires the majority of central heating systems across the country – this low unit cost adds up fast. On average, UK households paid around £663 for their annual gas usage in 2019. Below you'll find the currently cheapest and available gas tariffs in the UK.

The following list shows the overall cheapest gas tariffs.

What types of gas tariff can I get?

When you start to compare gas prices, you’ll see that there are two main types of tariff: fixed and variable.

Fixed rate gas tariff

If you opt for a fixed rate tariff, you’ll agree a price per kWh for gas with your supplier at the beginning of your contract. This price will stay the same for the duration of your deal. Most fixed rate contracts run for either 12 or 24 months, though longer deals are available from some suppliers. The benefits of a fixed rate deal are:

• Set price for each kWh of gas you consume
• The price you pay won’t be affected by ups and downs in the energy market
• Fixed rate tariffs are generally cheaper than variable options
• Fixed rate tariffs can make it easier to budget for your energy bill

However, there are some downsides with choosing this option, these include:

• Exit fees if you want to leave your contract early
• Inability to switch between suppliers or deals whenever you want
• If wholesale energy prices fall, you could be left paying more than you need to

While the amount you pay for each kWh of gas you use is fixed with this type of contract, it’s important to note that the total you pay for your energy is still determined by the amount of gas you use. This means that you’re still likely to pay considerably more for your gas in the cold winter months than during warmer parts of the year.

The table below shows the three cheapest offers for fixed-rate gas tariffs.

Variable rate gas tariff

The other option available is a variable rate tariff. Variable tariffs track the wholesale price of gas and so can go up and down every month. If you choose a variable rate deal, you won’t be signed up to your supplier for a set period and so will be able to switch tariff or energy company whenever you want. The main benefits of a variable rate tariff are:

• You’re free to switch between suppliers and tariffs to get the best deal
• You won’t pay exit fees if you move to a new address or change supplier
• If market prices drop, you’ll pay less for your gas

The cons of a variable rate tariff are:

• The amount you pay for a unit of energy can go up and down, making it harder to budget
• If wholesale prices go up, your gas bill could become expensive
• Variable rate deals are generally more expensive than fixed rate tariffs

As both variable and fixed rate tariffs come with their own pros and cons, the deal you choose will depend on your own preferences and requirements. If you do decide to go for a fixed rate tariff, one thing it’s important to be aware of is the end date for your deal. Most energy companies automatically move customers onto a default variable rate when their contract expires. This can often be more expensive than your previous fixed rate deal and could cause your energy bills to rise sharply. To avoid this, sign up to a new fixed rate tariff, or switch to a new supplier, as soon as your previous deal expires. Following you'll find the three cheapest variable-rate gas tariffs.

What to look out for when comparing gas suppliers?

Comparing gas prices from different energy suppliers isn’t always easy. There are various factors you need to take into account when choosing your new energy company and your new deal, so it’s important to put some serious thought into your gas supply before you sign on the dotted line. To help you find the deal that’s right for you, we’re taking a look at some of the most important things to consider when you compare gas prices and energy suppliers.

How does switching gas suppliers work?

Once you’ve used our Switch Plan to find the right deal, switching is easy. The process will take around 21 days and your new supplier will take care of all of the admin and notify your old supplier that you’re leaving. When switching suppliers, you won’t experience any disruption to your gas supply. Once the switch is complete, you’ll get a bill from your new supplier and can begin enjoying lower gas prices.

Can I switch gas tariffs if I’m a tenant?

As long as your name is on your energy account, you’re free to switch supplier whether you’re a tenant or owner-occupier. If you’ve just moved into a new property, you may need to wait until you get your first bill from your existing supplier before you switch. This will ensure that you’re in the system and your details are fully up to date. You can then start shopping around for a better deal.

Will I get a smart meter from my new gas supplier?

Smart meters are slowly being rolled out across the UK. They’re more convenient than conventional gas meters as they send automatic readings to your energy supplier so you don’t have to worry about reading the figures yourself. This ensures your bill is always as accurate as possible. Smart meters also tell suppliers exactly when you consume your gas. This can help them to build a more sustainable system and help prevent unnecessary waste. Not all suppliers offer smart meters. If you think a smart meter could benefit your home, ask prospective energy companies if this is something they offer before you sign up.

How are gas prices set?

Gas prices change according to a number of factors. The most important is the wholesale price of gas. If the demand for gas goes up, or supplies fall, the price of wholesale gas is likely to rise. On the other hand, if demand drops or there is an abundance of gas, the cost of wholesale gas will go down. These fluctuations are passed onto the consumer. This is why variable tariffs go up and down according to market influences. The table below shows a more detailed breakdown of the different factors that influence your household gas bill.

How often do gas prices change?

Wholesale gas prices are changing constantly. However, as most of these changes are relatively small, you’re unlikely to notice them in your energy bill. If you’re on a fixed rate tariff, the main occasion you’ll notice your gas price change is when your contract comes to an end. At this point, the fixed rate you agreed with your supplier will expire and you’ll be put onto your energy company’s default variable rate. Signing up for another fixed rate tariff, or switching supplier, is the best way to minimise these price increases. You may also notice your gas price changes in April and October when the Ofgem energy price cap comes into effect.

What is the energy price cap?

The energy price cap is set by energy industry regulator Ofgem. The cap is there to ensure that households pay a fair price for the energy they consume. Ofgem reviews the price cap twice a year to ensure it’s in line with market trends. These reviews take place in February and August. If any changes are made to the price cap, they come into force in April and October respectively. Currently, the Ofgem energy price cap is set at £1,042.

Which suppliers offer green gas?

More and more UK households are prioritising sustainability when choosing a new gas supplier. If lowering your carbon footprint is important to you, selecting an energy company that offers green gas is a great way to start.

What is green gas?

Green gas is a term used to describe gas that doesn’t come from fossil fuel reserves. Instead of being extracted from ancient gas deposits underground, green gas is created by the breakdown of organic products like grass cuttings, animal manure and other waste products. The gas that’s produced when these components rot is collected, processed and used to power our homes. Currently, there’s not a lot of green gas being produced, however some suppliers do promise that at least a percentage of your gas will come from green sources. Other suppliers offset the gas you use so that the processes of gas extraction and consumption are carbon neutral. Currently, suppliers offering green or offset gas include:

• Bulb
• Octopus Energy
• Green Energy UK
• Outfox the Market
• Ecotricity
• Ovo Energy

Is green gas more expensive than regular gas?

Green gas is slightly more expensive than natural gas. However, as more and more households opt for this sustainable option, production will go up and prices are likely to come down. Already, around one million UK homes use green gas.

Before you compare energy prices, it’s a good idea to get an understanding of the energy market and why it’s so advantageous to keep switching suppliers. Here, we’ll look at everything you need to know to compare energy prices effectively.

Who is the cheapest energy supplier?

Energy prices are always changing with new tariffs and rates being offered all the time. The cost of your energy depends on a number of factors, including:

1. Where you live
2. How much energy you use
3. Your tariff
4. Your energy choices

However, some suppliers do tend to be cheaper than others. Based on the average use statistics in the UK for a medium user in the south, as supplied by the regulator Ofgem, the cheapest suppliers are as follows:

Which energy supplier is the best?

Is cheaper better than greener? Is a better customer service more important to you than no exit fees? It’s hard to give a definitive answer to this question about which supplier is best. It depends on your own individual requirements and expectations. However, there are certain ways to compare other people’s and independent body’s experiences. One of the main ones is to look at the Which? annual survey of the major energy suppliers. This rates suppliers on an annual basis, based on the reviews and experiences of actual customers. While this is not a definitive list of the best suppliers, it is a useful guide to see who is performing well. Ratings metrics including customer service, bill accuracy, digital tools and value for money, with several thousand customers being asked for their opinions about suppliers in each category.

How much can I save by switching energy suppliers?

On average in the UK, around 60% of homes could be paying around £300 more than they need to for their energy each year. That’s because many of these are simply sitting on standard variable energy tariffs, the most expensive of all tariff options. By switching in in a matter of minutes, it might be possible to save hundreds of pounds.

guarantee your energy safety?

You will find an energy meter installed in any home, commercial property or other building that has a mains gas or electricity supply. The energy meter keeps a record of the amount of power that is used from the grid, which is the network of power supply that connects homes and businesses. Any energy that is used in your home that comes from these mains supplies, such as lighting, central heating, appliances and more, will be logged in your meter and displayed on the device. This lets you see how much power you have been using and even allows you to work out how much your energy is costing, and whether it might be time to get in touch with our team here at papernest to switch your supplier.

What is an energy meter?

An energy meter is an electrical device that monitors how much power is being used by any building that has a mains connection. Meters are used for both gas and electricity, and are measured in kilowatt hours (kWh). You will find an energy meter in any home with a mains energy connection. There are several different types of energy meter depending on age and purpose. However, they are generally all wall mounted and housed in a box with a secure casing and some kind of display. Older meters used dials to give readings but more modern meters and smart meters use display screens to give digital readings. Energy meters record usage in kilowatt hours, which is the number of watts (or power) used in one hour. There are various types of energy meter which work and record in different ways. You can also use your energy meter to estimate your bill.

What are the types of energy meter

There are two main types of energy meter and within this a number of sub-categories. The two main energy meter types are:

1. Electromechanical type induction meters
2. Electronic energy meters

Within these two main types of meter there are several other distinctions that can be made about the type of meter that may be in your home. Often you just have to look at your meter to tell which kind you are dealing with but some of the differences may be more technical.

1. The display may be either digital or analogue depending on its age
2. The type of metering point can vary according to the distribution
3. The end use of the meter has an impact, with different meters used for domestic, commercial and industrial properties
4. Technical differences like single phase, three phase, high tension and accuracy can all have a bearing too

Meters are also divided into two broad payment category types too. These are credit meters, which count up your usage and then issue a bill at the end of each payment period (usually a month). The other is a prepayment meter which requires you to purchase energy in advance and provides you with a set amount of energy.

What is a smart energy meter

A smart energy meter is the same as a normal meter only it is enhanced with internet connectivity. This means it is connected to a network of energy meters via the internet and provides your supplier with up to date readings and data. This means you no longer need to read your meter and get more accurate and detailed breakdowns of your usage. They are installed by your supplier (if they offer this service) at your request.

What is the purpose of an energy meter?

The purpose of the energy meter is to keep an accurate reading of how much energy is being used. Depending on what type of meter you have, this will then either result in a bill being issued for the amount consumed or give you an accurate reading of how much prepayment energy you have left on your account. More modern smart meters still carry out these functions but use internet connectivity to automatically update your supplier about how much is being used. This means there is no need for old fashioned meter reading and should result in more accurate billing.

Energy meter reading

How does an energy meter work?

The energy meter is installed between the incoming power or gas lines from the mains and the point of distribution in your home. That means all the power and energy you consume comes through the meter. The energy meter monitors the daily use of electricity or gas and will either send a record of this to your supplier (if you have a smart meter) or display this information on a screen (a set of dials for much older meters).

How to read an energy meter

In order to read your meter correctly for a certain period, you need to know the start and end point totals. Unless you have a brand new meter, it will not be reset to 0, as it keeps a running count of the total energy used. So, you need to take a reading at the start of the period you wish to measure, as well as at the end. For example, if you want a monthly reading, write down the number on the far left dial of an old fashioned meter or on the digital display of a more modern meter. At the end of the month do the same thing. Subtract the first number from the second to give you the amount of kWhs you have used in that period.

How does it calculate energy consumption?

It measures how much power you are using by keeping a record of the number of watts you have consumed. However, to be accurate, it also needs to measure the period of time over which this energy is used. That’s why energy meters give readings in kilowatt hours. That means the number of watts used (measured in thousands for convenience) across periods of one hour. So, if your reading says you have used 24 kWh, that means you have used 1000 watts of power for a total period of 24 hours. If your washing machine runs at 500 watts, it will need to be on for two hours to have consumed one kWh. In the same way you can keep a manual count of the energy consumed using the technique above, your smart meter will also keep a running total of your energy use. It will transmit this at regular intervals to your supplier via a wireless connection to a special energy network. Old fashioned meters without a smart connection will need to be read, either through a visit from a designated meter reader or by yourself. You can speak to your supplier if you would like assistance in doing so.

How to calculate your energy bill from meter reading?

In addition, by using the above technique for finding out your usage, you can also get an idea of how much your monthly bill will be. Once you have worked out the number of kWh you have used, you can then use a copy of your latest energy bill to check the price you are paying per kWh unit. This will give you a total amount. However, it is not always that straightforward as some tariffs offer cheaper energy at certain parts of the day. There are even special meters which provide cheaper energy at night (more about these below). If this information is not displayed on your meter and you simply have a total amount, it may be difficult to get a 100% accurate reading for your bill. You also need to add in the standing charges, which is the amount you pay per day to be provided with power. These vary according to suppliers and tariff choices.

How often should my energy supplier read my meter?

According to the industry regulator, Ofgem, suppliers are required to read and inspect your meter every two years – no matter what kind of meter you have. However, some suppliers will make visits much more regularly. Bills you receive between these meter reading visits may be based on estimations from your previous consumption levels.

How to top up an electric or gas meter

If you have a prepayment meter, you will need to top up your energy meter in order to have power. You can do this at dedicated pay points found at the Post Office and other retailers. Some suppliers will also have an app where you can top up whenever you have an internet connection. Once you are topped up, your meter will then display your new account details and provide a total of how much energy you have left.

How to move your electric meter

If you wish to move your gas meter or electricity meter, then you are not allowed to do this yourself. In most cases, your supplier will provide this service for free or a minimal charge if you are only moving your meter a short distance – usually two metres of less. However, if you are moving your meter a larger distance you may be required to pay a certified meter installer to do the work.

A guide to moving your meter

If you want to move your meter you need to contact your supplier. They will be able to tell you if they can do the job. This depends on:

1. Where your meter is located
2. How far you want to move it
3. What type of connector it has
4. The reasons for moving it

Most suppliers have information on their website about the kind of meter relocations that they offer. Get in touch and they will give you a price and arrange a time to do it. Remember, only your current supplier can move your meter. If you want another supplier to move your meter, you will need to first switch your supply.

How to switch to a smart energy meter

You may have decided the time is right to switch to a smart meter. First you need to check that your supplier offers smart meters as part of their package. If they do you should get in touch to arrange installation. If they do not then you may need to switch to a supplier that does offer smart meters.

How to switch from a prepayment meter

Similarly, if you have a prepayment meter and wish to switch to a credit meter, you should get in touch with your supplier. They can arrange a date to install a new meter.

The difference between MPAN and MPRN

If you are not sure which of your meters is for which service there is an easy way to tell them apart. One will say MAPN which stands for Meter Point Administration Number and refers to electricity. The other will say MPRN and stands for Meter Point Registration Number and monitors gas usage. Each will have a personal number which refers only to your specific meter. You may be required to provide or check these with a supplier over the phone when taking a reading.

How can I test my energy meter?

Meters are generally accurate and give clear readings but faults do occur. If you suspect you have a fault or have a bill that does not reflect your usage, then contact your supplier. They will be able to conduct a test to see if your meter is working. However, you can also run a quick test yourself. Find an appliance in the home where you know the power rating, for example 500 watts. Take a meter reading then run this for exactly one hour. At the end of the hour period your reading should have increased by 1kWh.

Why are my meter readings so high?

There are a few reasons why your meter reading might be high. One, although it is unlikely, is that your meter is faulty and giving inaccurate readings. Your meter will be checked by your supplier at least every two years and faults are rare. Another reason is that you have upgraded or added appliances to your home. Many new appliances, while being more efficient, actually consume small amounts of energy at all times. This is known as vampire energy, with appliances being on standby at all times being a major drain. Conversely, using old and outdated appliances can also consume high levels of energy, as can poor insulation. Make sure things are turned off, windows closed when the heating is on and you have made your house as airtight as possible. Think about using energy in a more sustainable way. It might also be simply time to switch your supplier and get a better deal. Give us a call here at Papernest to find out more.

What is an energy 7 meter?

An energy 7 meter, commonly known as an Economy 7 meter, is a type of electricity meter that gives two rates, depending on the time of day. Rates are generally higher during the day and cheaper at night – which may suit you depending on how you use your energy.

Read More:

• Energy tariffs
• Switch energy suppliers
• Green energy suppliers
• Energy market
• Information on energy safety

If you switch energy suppliers, you could save more than you might expect. In fact, it’s estimated that the average household can save over hundreds of pounds a year on its energy bills by switching regularly.

Why should I switch suppliers?

Many households in the UK don’t know just how much they’re overspending on the energy they use. As a nation, we’re spending over £800 million too much for our energy according to data from the National Audit Office. Switching energy suppliers is a great way to avoid joining the legions of Brits who are overpaying. But how much can it really save you? Energy industry watchdog Ofgem recommends switching once a year. Not only can it help ensure that you’re getting a great deal on the energy you use, it helps to keep the industry as a whole competitively priced. Many are reluctent to switch energy suppliers because they assume that the difference between suppliers is negligible, and not worth the effort inherent in switching. But those in the know beg to differ on both counts! Not only is switching energy suppliers quick and hassle-free (especially with the team at Papernest doing the heavy lifting for you), it can save you more than you may think. In fact, non-profit organisation The Money Advice Service estimates that the average household can save over £300 per year when they switch energy suppliers regularly. That’s a lot of anyone’s money! And while some may be reticent to switch suppliers, the process is not only quick and easy, it’s also reversible if you change your mind.

What is the cheapest energy tariff on the market?

Let’s not bury the lede. You’re probably wondering which energy supplier offers the cheapest tariffs on the market. The Energy Price Cap is put in place by Ofgem to ensure that no energy supplier’s tariffs exceed a certain amount for both gas and electricity in the space of a year. At the time of writing, this energy cap is set at £1,042. This is the lowest it has ever been since it was introduced in January 2019. However, there are still many tariffs that fall significantly below this figure. Unfortunately, it’s difficult for us to recommend a specific energy tariff that’s guaranteed to be cheaper for you, dear reader. This is because even within the pricing structures of different tariffs, there’s great variation in the unit rates for gas and electricity depending on where in the country you live. So a recommendation for one reader may be considered a bum steer for another. Fixed rate energy tariffs are usually cheaper than variable tariffs, but this is not always the case. Bulb, for instance, exclusively offers a single variable rate tariff (the "Vari-Fair tariff) and this is one of the best value rates on the market, offering 100% renewable energy at great prices. If you’re looking for a cheap energy deal, your best bet is usually to steer clear of the "Big 6" energy suppliers (British Gas, Scottish Power, EDF, N Power, E.On and SSE). You will also inevitably spend less if you pay by Direct Debit instead of paying on Receipt of Bill (RoB) on a monthly or quarterly basis. This is because Direct Debits are better for suppliers’ cash flow, and give them a more stable income. So they reserve their best unit rates and standing charges for customers who pay this way. While tariffs are often in a constant state of flux, the following suppliers are often among those that offer the best value for money:

• Octopus Energy
• Bulb
• People’s Energy
• Green Energy
• Outfox The Market
• So Energy

How do I switch energy suppliers?

Switching gas suppliers and electricity suppliers is easier than you may think. Follow these easy steps to ensure that you get the best possible quotes and find the perfect energy deal for your household:

Find out what tariff you’re currently on

This is extremely important as it can help you to determine how much you could save by switching. If it’s been several years since you last switched supplier, you may have lapsed onto a "deemed contract". This means that you’ll be put on the supplier’s standard variable tariff, which may be its least cost-effective. Get in touch with your energy supplier, or log into your online portal to find out what tariff you’re currently on as soon as you can.

Calculate your annual energy usage

Next, it’s a good idea to calculate how much energy you use per year. If you have an Economy 7, Economy 10 or other multi-rate meter, it’s a good idea to check your usage for both peak and off-peak rates. Your current supplier will be able to provide this information for you. This is very important as it will allow you to accurately predict what you can expect to pay on another tariff. If you don’t have this information you can still get a quote based on estimates. However, you may find that there is a discrepancy between the estimates and your actual usage. One that could be costly later down the line if your usage far exceeds your new supplier’s estimates.

Find our your MPAN and MPRN Numbers

This step is not essential, but it’s a good idea for a timely switch. These are the unique reference numbers used to identify your gas (MPRN) and electricity (MPAN) meters. They are usually displayed on your bill. But if you cannot find them, contact your local Gas Transporter and Distribution Network Operator (DNO). They will be able to provide you with these unique numbers.

Compare energy prices

With the above information, all you need is your address and postcode to compare energy prices. There are a couple of different ways to get a quote. You can either visit each supplier’s website to get a quote directly, or you can use price comparison sites. Be wary, however, not all price comparison sites are comprehensive, and some suppliers have energy deals that are not available on price comparison websites. That’s why we work tirelessly to scour the market for great deals on behalf of our clients.

Choose one you like

Once you’ve compared energy tariffs, it’s simply a case of choosing a tariff that’s a good fit for your needs and usage. It might also be a good idea to do your due diligence on the supplier. Most of us choose a new energy supplier on the basis of cost. But that’s by no means the only important metric. Ask yourself the following to see if they’re aligned with what you expect from an energy supplier:

• What happens after your fixed tariff expires? Are you automatically moved to the cheapest tariff, or do you lapse onto a standard / default rate?
• How reasonable is their variable rate? You will likely lapse onto this when your fixed rate tariff expires!
• How renewable is their energy fuel mix?
• Do they offer 100% renewable energy? Is it in all of their tariffs or do you need to choose a single "Green tariff"?
• How do existing customers rate their service? Trustpilot is a great source for consumer reviews from real customers.
• Is your tariff online-only? If so, are you okay with not being able to get call centre support if something goes awry?

Take a meter reading

Before you switch, it’s a good idea to take a meter reading to give to your new supplier. This will ensure that you aren’t charged twice for any energy that you use before the switch.

Sign up

If you can answer affirmatively to all of the above questions, there’s an excellent chance that you’ve found the perfect tariff for you. So all you have to do is sign up. This is usually done via the supplier’s website, although you can often sign up via cost comparison sites, too. Once you sign up, your supplier will contact your existing supplier to arrange the transfer of supply. You don’t need to do anything else except pay your final bill from your old supplier after the transition has taken place. In our article about canceling your existing energy contract, we will give you all the information you might need: Cancelling Energy Contract.

How do I switch suppliers if I’m moving home?

When you move into a new home, whether you’re buying or renting the property, your energy supply will be on a "deemed contract" with whatever supplier the previous occupant chose. This means that you will most likely be placed on the supplier’s standard variable rate tariff by default. This most likely won’t give you the most competitive energy unit rates or standing charges. As such, it’s a good idea to switch as soon as possible. Which is easier said than done, given all the logistics that need to be managed when switching energy suppliers and moving house. While you can’t switch suppliers until you’re legally responsible for the supply (i.e. after you move in), you can start looking at energy deals for your new property if you know the address and post code. Follow these steps, and you’ll enjoy cheaper energy as quickly as possible when you move in:

• Choose a supplier and tariff that meets your needs in advance of your moving day
• Notify your existing supplier 48 hours (at the latest) before you move
• Take a meter reading (and a photo if possible) when you move out
• Take a meter reading in your new home on the day you move in
• Find out who supplies energy to your new home as soon as possible
• Contact them to find out what tariff you’re on so you can calculate how much you could save by switching
• Compare energy tariffs one more time to make sure you’ve chosen the right one
• Switch to your chosen tariff as quickly as possible. Your new supplier will take care of the rest
• Await your first and final bill from the incumbent supplier

Can I switch to a renewable energy supplier for my electricity?

Yes, absolutely! There are more renewable suppliers and tariffs than ever on the market today. While all of the "Big 6" energy suppliers have at least one renewable energy tariff, there are a growing number of suppliers that exclusively offer renewable electricity. The source of this energy varies by supplier, but it often comes from a combination of:

• Wind power
• Solar power
• Hydropower
• Biomass

Some suppliers also offer carbon-offset gas, whereby the carbon footprint of the natural gas sourced is offset by renewable energy projects all over the world. A few even offer green gas made from renewable biomethane from farm, animal and plant waste. What’s more, some green energy suppliers are consistently amongst the cheapest on the market. Green suppliers include:

• Green Energy
• Ecotricity
• Bulb
• Good Energy
• Outfox The Market
• Octopus Energy

Can I switch suppliers if I have solar panels?

Yes, of course. Switching suppliers if you have solar panels won’t affect your existing Feed in Tariff or Smart Export Guarantee at all. They do not have to be with the same supplier. After your Feed in Tariff expires, you may wish to shop around for a new Smart Export Guarantee, but keep in mind that this does not necessarily have to be with your energy supplier.

What is the Smart Export Guarantee?

The Smart Export Guarantee is the arrangement that replaces Feed in Tariffs, which were phased out for new customers in 2019. It allows energy suppliers to pay customers for the excess energy that they feed back into the National Grid. While existing Feed in Tariffs are still valid, if you have only installed solar panels recently you will only be able to get a Smart Export Guarantee. These work in much the same way. However, the rates they offer are slightly lower.

How to switch from a prepayment meter

If you have a prepayment meter, you can still switch energy suppliers, as long as you choose a new supplier that caters to prepayment meter users. However, you will likely find that the best tariffs go to customers with credit meters. Unless there is a specific reason why you have a prepayment meter in place (e.g. it’s a requirement by your landlord or you have a history of missed or late payments), your new supplier may even be willing to fit a credit meter in your home. Most will even do this for free. Even if you owe money to your previous supplier, you can still switch both suppliers and meters as long as the amount owed is less than £500.

Can I switch energy suppliers if I rent?

While you may want to double check with your landlord, the answer is usually yes. When you move into a property you are legally responsible for its energy supply, and therefore should be able to choose who supplies that energy. However, it’s generally regarded as a common courtesy to check with your landlord or letting agent as some landlords have existing relationships with energy suppliers that they want to maintain.

What types of gas and electricity tariffs can I choose when switching suppliers?

There are lots of different energy tariffs on the market. However, they broadly fall under the following categories:

Tariff Type	Description
Fixed Rate	These offer fixed prices for gas and electricity for a set time period. usually either 12 or 24 months. These are often among the cheapest tariffs and can help to insulate energy consumers from rising energy prices. There is usually an early exit fee if you want to switch suppliers before your contract expires.
Variable Rate	These tariffs have variable gas and electricity rates that rise or fall in line with the wholesale cost of energy. They are often (but not always) a little more expensive than fixed rate tariffs, but offer energy consumers the freedom to switch whenever they like with no exit fees.
Prepay	These are tariffs exclusively for customers who have prepay meters and pay for their energy on a Pay As You Go basis. These tariffs give consumers more control over their spend, however, rates are generally more expensive than Direct Debit rates. Most bigger suppliers offer prepayment tariffs A number of newer suppliers such as Boost Energy that exclusively offer prepay tariffs.
Green	Green energy tariffs use 100% renewable energy and / or renewable or carbon-offset gas. Green tariffs can be fixed, variable or even prepaid. Some suppliers exclusively offer green tariffs while some will offer 100% green tariffs but will not have a completely renewable energy fuel mix.

What happens when you switch energy suppliers?

When you sign up with your new supplier, they’ll do all the administrative work associated with switching your supply for you. They’ll contact your previous supplier and ensure a smooth transition. There will be no interruption in your supply, nor does a new meter need to be fitted. Because all suppliers use the National Grid’s network of cables and wires, there’s no need for any engineering work unless you have specifically requested a change of meter with your switch (e.g. prepay meter or smart meter).

How long does it take to switch energy suppliers?

The average switch takes between 17-21 days. However, if you provide your new supplier with the following information, the switch may be even faster.

• Your full address and post code
• Your meter numbers (MPRN and MPAN)
• Your current supplier
• Your current tariff

According to Citizens Advice, if your switch takes longer than 30 days, your new supplier has to automatically compensate you to the tune of £30.

What happens to my credit if I switch energy suppliers?

Some energy consumers are reticent to switch because they’re worried about what will happen to any credit they have accumulated. But don’t worry, this won’t vanish into the ether after you switch suppliers. When you receive your final bill, the amount due will be deducted from any credit you have built up. Whatever balance still remains in your favour will be debited back into your bank account.

When can I switch energy suppliers?

You can technically switch energy suppliers any time you like. However, depending on the tariff you’re currently on there may be consequences of switching. If you’re currently on a fixed rate tariff you may incur an early exit fee for each fuel that you switch. Most early exit fees are between £25 and £35 per fuel, but some supplier’s exit fees exceed £50 per fuel. However, some suppliers have much lower early exit fees. So Energy’s exit fees, for instance, are only £5 per fuel and Octopus Energy has fixed rate tariffs with no early exit fees at all.

Ofgem also has a regulation in place that allows energy consumers to get out of their fixed rate deals sooner than the expiry date.

When is the best time to switch energy suppliers?

There’s never really a bad time to switch energy suppliers. However, there are some times when a switch is potentially more advantageous than others. Good times to switch include:

• When the wholesale cost of energy is about to rise (this is a good time to get on a fixed rate tariff)
• If you’re on a variable rate tariff and your supplier gives you 30 days notice that prices are about to go up
• In mid-autumn or early winter. Your usage in these months will be a better indicator of what your Direct Debit should be
• Within your fixed rate tariff’s 49 day "switching window"
• As soon as you’ve cleared an outstanding debt to your supplier
• When moving into a new home
• Any time you see a competitively priced tariff

How soon can I switch energy suppliers?

According to Ofgem, customers on fixed rate tariffs can switch energy suppliers within 49 days of their contract’s end date. So you can switch at any time within this "switching window" with no charges whatsoever.

How often can you switch energy suppliers?

As many times as you like. In fact, Ofgem actively recommends that energy consumers switch suppliers every 12-18 months. Monopolies don’t make for competitively priced markets. When customers switch often it encourages suppliers to adjust their pricing to be more appealing to new customers. This, combined with the Energy Price Cap, helps to keep energy prices reasonable and prevents them from rising to the kinds of highs that can cause fuel poverty.

Will I get a smart meter if I switch suppliers?

Because the UK government is trying very hard to make smart meters available to all energy consumers by 2025, there’s a good chance that your new supplier will offer you a smart meter. This can be a fantastic way of taking control of your energy spend. Because your usage data is transmitted directly to your supplier, you only ever pay for the energy you use. No more estimated bills and no more inconvenience getting your meter readings manually. It’s certainly worth asking your new supplier if they’ll be able to fit a smart meter, and which generation of smart meter they’ll fit. There are two generations of smart meter. The first generation (SMETS1) meters use a 3G network to communicate usage data to energy suppliers. Unfortunately, this means that they cease to be fully functional when you switch energy suppliers. They still log your usage data and make it more accessible, but they will not automatically transmit this data to your new supplier. SMETS 2 meters are the next generation of smart meters. These use a DCC network and will remain fully functional no matter how many times you switch energy suppliers. Most suppliers are currently rolling out SMETS 2 meters. However, it’s always a good idea to check with your new supplier which generation of meter they’ll be using.

How to compare energy suppliers

Comparing energy suppliers can be a long drawn out process. Especially when price comparison sites don’t necessarily give you the full picture. That’s where we come in! We can scour the market on your behalf to find the best energy supplier for your needs, usage, location and meter. We’ll even manage your switch for you from end-to-end. So you can enjoy cheaper, greener energy faster and completely hassle-free.

Read more:

• All you need to know about energy safety

Switching suppliers will neither inconvenience you, nor cause any disruption to your gas or electricity supply. In fact, the energy regulator Ofgem recommends switching suppliers and tariffs every 12-18 months to keep prices competitive.

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While customer service may dip if you start paying less (although, in our experience, the ‘big six’ have some pretty poor customer service feedback), the quality of the electricity provided to your home won’t change. So we always encourage customers to at least check compare electricity prices to ensure that they’re not paying over the odds.

How to compare electricity prices

If you’re not currently on a fixed-rate plan, the likelihood is that you’re paying too much for your electricity. And, when the market is down, fixed-rate plans may mean you’re spending more than you need to on your energy bills. Energy prices can be volatile, and the ‘leaderboard’ of the cheapest UK energy providers isn’t stagnant - it’s constantly changing. It’s also affected by external things such as Ofgem energy price caps and the market rates for oil, so the cheapest supplier one week may not be the next. In fact, what we’re experiencing now (in December 2020) is extremely volatile pricing for customers looking to switch, as suppliers do their best to meet their annual targets, and are offering cheap tariffs for extremely limited periods. Read on to find out some tips and tricks for accurately comparing electricity prices and tariffs.

What information do I need to compare electricity suppliers?

When getting started, it’s really important to compare tariffs that apply to your particular household and postcode, rather than advertised rates. Be mindful when comparing that the majority of energy quotes that you’ll see online are for fixed-rate tariffs in cheap areas that pay monthly by direct debit. There are several factors that can affect the ultimate cost of your energy, some of which are out of your control. These include:

1. Where you live: your region can affect your standing charges
2. Your actual energy consumption, vs the estimates made on similar households of your size
3. Your payment method.

To get started with your comparison, you’ll need to do some prep-work in advance to get the most accurate quotes possible. Things to have to hand, include:

1. Your address (or new address if you’re moving home)
2. Your current supplier(s) and tariffs
3. Your preferred payment method
4. Your household size, including number of adults and children
5. Your monthly or annual energy consumption - find this on your latest utility bill.

What to look out for when comparing electricity prices

Now you’re ready to start, we’ll walk you through some of the phrases, jargon and acronyms that you’ll come across when comparing electricity prices. Your energy tariff will be made up of the following two components: unit rates and standing charges.

Unit rates and kWh

Your unit rate is the price you’ll pay per kWh (kilowatt-hour) of energy used. 1kWh is the amount of energy needed to power a 1,000-watt bulb for one hour. While hours are in the name, it doesn’t matter how long you use your energy for, just how many kilowatt-hours your energy consumption adds up to. If you’re not sure how much energy a kilowatt-hour is - or you’re unfamiliar with 1,000-watt bulbs in the home(!) - a kettle uses between two and three kilowatts of energy each time you use it. Your unit rate is a term that all energy companies use to describe this. So keep an eye out for unit rates when comparing energy. For electricity, while they vary, they’re often around the 17p to 25p mark.

Standing charges

This charge is to cover the cost of sourcing and supplying energy to your home and is charged every day, even if you don’t use any energy. For electricity only households, you’ll have one standing charge to pay. However, if you’re a dual fuel (gas and electricity) customer, you’ll have two to pay: one for gas and one for electricity. Standing charges vary more in price than unit rates do, with ranges from 5-60p daily for electricity, and 10-80p a day for gas customers. In the UK, a very small minority of energy providers are getting rid of standing charges completely from their tariffs. But don’t be fooled, because the costs of sourcing energy, pipe infrastructure and maintenance will still be prevalent, and the costs of this may be passed on in price hikes or higher unit rates to compensate.

Exit fees

While not strictly a part of your energy costs, keep your eyes peeled for exit fees. Exit fees come in fixed-rate contracts, so if you join a contract for three years, you would need to pay an exit fee to leave if you find a cheaper provider. If you’re a frequent energy hopper, you may want to budget for exit fees when comparing electricity prices. The ones we’ve seen from UK suppliers go as high as £100 per fuel - that’s £200 for dual fuel customers if you decide to switch tariffs once you’ve agreed to a fixed-rate contract.

Who is the cheapest electricity supplier in 2020?

As we’ve mentioned previously in this piece, finding the cheapest electricity supplier is a nigh-on impossible task, because of the enormous range of factors that affects it. The cheapest electricity supplier is often an ongoing battle where the leader is never at the top for too long. Having said that, here are some of the cheapest electricity deals we found in December 2020. Bear in mind, these are based on dual fuel tariffs, monthly direct debit payments and fixed-term contracts for 12 months.