Tag: Compare Energy Suppliers

At Papernest, we love helping people to find the perfect green energy supplier and tariff for their household. So they can help to save the planet while also saving money. Let’s take a look at Ecotricity reviews and tariffs to see why you might want to consider Ecotricity as your energy supplier.

What makes Ecotricity different?

Ecotricity is on a mission to rid the UK energy market of fossil fuels. It invests heavily and building and maintaining its own renewable energy infrastructure, participating in anti-fracking activities, developing energy storage solution and expanding the nation’s electric vehicle charging network.

Lots of energy suppliers have green tariffs. But Ecotricity has some of the greenest tariffs on the market today. What’s more, they’re the only energy supplier that is approved by The Vegan Society. Many green energy suppliers offer carbon-neutral biomethane gas. This usually comes from agricultural, plant and animal waste. Ecotricity’s green gas, however, comes from 100% plant sources. None of its gas comes from animal agriculture.

While they are not the cheapest energy supplier on the market, they do have an ethical price promise. So you can be sure that the money you pay is invested in green endeavours rather than enriching board members.

Who are Ecotricity?

Ecotricity is a green energy supplier based in Stroud, Gloucestershire. Unlike many other green energy suppliers, it doesn’t buy wholesale renewable energy. It invests in generating its own. It built its first windmill in Gloucestershire in the mid-90s and has been adding to its portfolio of wind and energy farms every since.

Who owns Ecotricity?

Ecotricity is owned by renewable energy activist Dale Vince. Vince started the company with a single windmill that he had used to power the old army truck in which he lived.

Are Ecotricity any good?

If you’re looking for the most eco-friendly supplier and tariff on the market, Ecotricity is as good as it gets. They generate their own energy, they have vegan carbon-neutral gas, and they have invested heavily in forward-thinking renewable technologies and infrastructure. They also offer a high standard of UK-based customer service.

Ecotricity tariffs & prices

Below you can find the cost information associated with these tariffs.

E Energy Variable Rate Tariffs

E Energy currently offers one variable tariff. These tariffs can change based on the market prices but allow for flexible movement between plans as well.

The costs associated with this tariff can be seen here:

E Energy Prepaid Tariffs

E Energy also has prepayment tariffs. For these tariffs, instead of paying after your consumption, you top up your meter which will then slowly go down the more you consume.

Costs associated with this tariff plan can be seen here:

E Energy Economy 7 Tariffs

E Energy provides the opportunity for economy 7 deals as well for those with an economy 7 meter.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

Ecotricity: what other services do they offer?

Aside from providing domestic energy, Ecotricity is involved in all kinds of green innovations. These include wind turbines that are small enough to be installed in major urban centres (wittily known as "urbines"). Ecotricity has also been involved in the development of innovative vehicles that do not use fossil fuels such as the Nemesis electric sports car and the award-winning Iron Horse superbike.

Do Ecotricity do business tariffs?

Yes, Ecotricity also provides business energy tariffs to enterprises of all shapes and sizes that want to improve their green credentials with 100% renewable energy and green gas. SMEs, and large enterprise-level companies alike can benefit from green energy plans. There are also energy plans specifically suited to the needs of property developers.

Business rates are not advertised on Ecotricty’s website, as its commercial energy plans are made to measure. Your rates will depend on the size of your company, its location, how much energy it uses, and its peak energy load hours.

You can apply for an Ecotricity business tariff by clicking here.

Do Ecotricity have smart meters? What smart meters do they offer?

Yes, Ecotricity offer smart meters to new and existing customers. As a green energy consumer, it makes sense that they are keen to help energy consumers to reduce energy waste and take control of their energy spending.

With a smart meter, energy consumers need never again take and report their own meter readings. Usage data is transmitted automatically to the supplier. So there’s no need to worry about inaccurate estimated bills if you pay by direct debit.

Ecotricity are currently rolling out both first-generation SMETS1 meters and second-generation SMETS2 meters, depending on the area in which you live. The primary difference is that SMETS2 meters will continue to be fully functional and transmit usage data in the future if you should switch energy suppliers in the future. SMETS1 meters generally cannot do this, although suppliers may be able to issue a remote upgrade that gives them the same functionality as a SMETS2 meter. Ecotricity’s website does not yet indicate whether or when they will issue this to customers with SMETS1 meters.

How to apply for the Warm Home Discount with Ecotricity

Ecotricity voluntarily participates in the Warm Home Discount scheme.

The Warm Home Discount is a government initiative, administrated by energy suppliers. It is designed to help support vulnerable energy consumers to heat their homes in the colder months, offering a flat discount of £140 discount on energy in the colder months from September to March. You may be eligible for this discount if you receive a UK pension (core group) or claim qualifying income-related benefits (broader group).

You can check your eligibility and make an application by visiting Ecotricity’s support page.

Ecotricity customer reviews: What do their customers say?

At Papernest, we appreciate that shopping around for a new energy plan can be confusing when every energy supplier is marketing themselves as the best. It’s not always easy to cut through the advertising bluster and find out how a supplier performs in all the ways that matter the most to them.

With that in mind, let’s take a look at what Ecotricity’s customers say about them.

At the time of writing, Ecotricity’s Trustpilot page has a total of 2,112 customer reviews, and an aggregate customer score of 3.6 out of 5. This puts them at the upper end of the "Average" band.

Of the 2,112 reviews left by customers:

• 1,086 (51%) were "Excellent"
• 182 (9%) were "Great"
• 61 (3%) were "Average"
• 96 (5%) were "Poor"
• 687 (33%) were "Bad"

As we can see, a 60% majority of customers give Ecotricity a rating of either "Great" or "Excellent".

Positive reviews focus on the high standard of green credentials, and the passion with which the brand champions green causes. Other positive reviews focus on excellent customer service with a collaborative approach, and a personal touch.

Negative reviews, however, focus on then admittedly high costs, aggressive chasing of missed payments, and billing issues / inaccuracies.

How green is Ecotricity?

Ecotricity is quite possibly the greenest energy supplier in the UK. Not only does it offer 100% renewable electricity, it generates this electricity independently, rather than purchasing it wholesale.

It also offers 100% green biomethane gas from exclusively plant-based sources.

Ecotricity energy fuel mix

Ecotricity offers 100% renewable energy from a combination of wind, solar and hydropower. However, exact percentages are not disclosed on the supplier’s website.

Contacting Ecotricity

The Papernest team understand the importance of being able to contact your energy supplier quickly and conveniently when you have an issue or question.

There are two ways to contact Ecotricity. You can call 0345 555 7 100, or if you’d prefer to call a landline, you can call 01453 761 482. Lines are open from 8:30am - 6pm Monday to Friday.

Or, if you prefer, you can email them at home@ecotricity.co.uk.

Ecotricity: How to pay

There are a number of ways to pay your Ecotricity bill. The most easiest, and cheapest, is to pay by direct debit. Getting a smart meter, or taking monthly meter readings will ensure that the amount you pay is always an accurate reflection of your usage.

If you prefer to pay monthly, you can do this by credit or debit card over the phone, online, or via the Ecotricity app. You can also pay in cash at any PayPoint location, by BACSor CHAPS, or by sending a cheque / postal order in the post.

How to refer a friend to Ecotricity

Like most energy suppliers, Ecotricity have a referral scheme for those who want to help friends switch to a greener energy plan. For every friend, relative or colleague you refer to the service, both you and they earn a £25 Ethical superstore voucher. Here you can buy all kinds of ethical, fairtrade, vegan and plastic-free supplies.

You can refer a friend by clicking here.

How to complain about Ecotricity

If you have a complaint about Ecotricity, you can register this either over the phone, or via email. You don’t necessarily have to submit it in writing. However, if you prefer, you can send your complaint in the post to:.

Ecotricity Ltd.
Unicorn House
Russell Street
Stroud
Gloucestershire

GL5 3AX

Ecotricity then have 8 weeks to resolve your complaint. If they do not resolve your complaint to your satisfaction within 8 weeks, you can refer it to the energy ombudsman service.

Our opinion on Ecotricity

Ecotricity is probably the greenest energy supplier on the market today. Unfortunately, it is also one of the most expensive. However, for the eco-conscious energy consumer who wants to know that their energy is as ethical and renewable as possible, Ecotricity really is the gold standard.

How to switch to Ecotricity

If you’re considering switching to Ecotricity, make sure you get in touch with the Papernest team first.

Our experts will take the time to understand your needs and priorities, so you can be sure that your Ecotricity tariff is perfect for your needs. We’ll even manage your switch from end-to-end, so you can enjoy the greenest possible energy faster.

Want to know more?

Call us today on 0330 818 6225.

We’re available from 8am to 6pm.

Would you like to know more about energy suppliers in the UK? Great! Check out these related articles

1. So Energy
2. Utility Point
3. Tonik Energy

Outfox the Market tariffs & prices

Below you can find the cost information associated with these tariffs.

Outfox the Market Variable Rate Tariffs

Outfox the market offers one variable rate tariff, which is their standard variable rate. Variable rates are subject to change based on market fluctuations. However, they provide the user with flexibility in terms of switching freely to other suppliers/plans.

The costs associated with this tariff can be seen here:

Outfox the Market Economy 7 Tariffs

Outfox the Market also offers Economy 7 tariffs.

As mentioned previously, these tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

These figures are based on a medium-use house just outside of London.
As you can see from the table above. You can choose from either a fixed rate tariff or a variable rate deal. The type of plan you choose will depend on your circumstances and your preferences.

Why choose a variable rate deal?

When you look at the table above, you’ll see that the cheapest unit rate for electricity is available on the variable tariff. This can make it seem like this is the most affordable option.
However, the amount you pay per unit of gas and electricity can vary when you choose a variable plan. This is because the price you pay is linked to the wholesale price of energy in the UK. If wholesale prices go up, you’ll pay more for your energy supply. If they go down, your monthly payments should drop too.
Although you won’t know exactly how much your gas and electricity will cost from month to month, opting for a variable rate deal does give you the freedom to switch whenever you want. So if you think your energy payments are too high, you can call our Switch Plan and move to a different tariff to find a cheaper deal.
0330 818 6225

Pros and cons of a variable rate tariff:

• No contract
• No exit fees
• Freedom to switch at any time

• Prices can go up at any time
• Variable tariffs can make it harder to budget
• Often more expensive than fixed rate tariffs

Why choose a fixed rate tariff?

Fixed rate tariffs offer a little more security than variable rate deals. When you sign up to a fixed rate plan, you’ll agree a price per kWh for your gas and electricity. This price will stay the same for the duration of your contract, no matter what happens in the wholesale energy market.
Because the price you pay per kWh for gas and electricity won’t change during your fixed period, it can be easier to budget for this type of tariff. However, it’s important to note that, while the amount you pay for a unit of energy won’t change, your total bill can go up and down. This is because your bill is based on your consumption, so the more energy you use, the more you’ll pay.
The main downside of a fixed rate tariff is that you’re tied to your supplier for a set period of time. If you find a better deal during this time and decide to switch, you’ll have to pay an exit fee before you can leave. At the moment, Outfox the Market charges an exit fee of £50 per fuel on a selection of its fixed rate deals.
The pros and cons of a fixed rate tariff are:

• The amount you pay per kWh for your gas and electricity will stay the same throughout your deal
• It can be easier to budget on a fixed rate tariff
• Fixed rate deals are often the most affordable available

• You’re tied to your supplier for a set period of time
• Exit fees can make it expensive to switch
• Not suitable if you plan to move house before your fixed period expires

If you’re still not sure which option is right for you, call our Switch Plan to find out about all the fixed rate and variable rate tariffs on the market.
0330 818 6225

How much does Outfox the Market charge per kwh?

As the above table shows, Outfox the Market charges between 0.157p and 0.177p per kWh for its electricity and between 0.026p and 0.030p per kWh for gas.
If you’re on a variable tariff, the amount you pay can go up and down. If you choose a fixed rate deal, the price you pay will stay the same for the duration of your contract.

Is Outfox the Market cheap?

Outfox the Market is consistently voted one of the most affordable energy providers in the UK. Despite hitting its customers with a run of price rises back in 2018, the supplier remains one of the cheapest options around.
If you want to save money on your gas and electricity bill, a move to Outfox the Market could help. Call our Switch Plan to find out if Outfox the Market is the cheapest supplier for your home.
0330 818 6225

How green is Outfox the Market?

Outfox the Market offers 100% renewable electricity on all of its tariffs. This means that customers switching to Outfox the Market will help to increase the amount of green energy in the National Grid and reduce the UK’s carbon footprint.
The table below shows the fuel mix for Outfox the Market compared to the national average:

All of the renewable energy used by Outfox the Market comes from offshore UK wind farms.
Although Outfox the Market doesn’t yet offer green gas, it’s use of 100% renewable energy does make it one of the more sustainable energy companies in the UK.

Outfox the Market reviews

When switching to a new energy supplier, it’s always a good idea to read some impartial customer reviews. These offer a glimpse into the service you can expect to receive and should give a good indication of the quality of customer care on offer from your prospective new energy company.
Outfox the Market is currently doing fairly well when it comes to online reviews. Out of almost 25,000 reviews posted on Trustpilot, the supplier gets an average score of 4.6 out of 5. This gives it an overall rating of ‘Excellent’.
Around 66% of reviews also give Outfox the Market an ‘Excellent’ rating while 17% rate it as ‘Great’ and just 13% as ‘Bad’.
Recent online reviews for Outfox the Market include:
"It was a very easy switch to Outfox the Market. A no brainer as they are saving me over £500 per annum on my energy bills!"
"Easy to switch. Meter reminder emails each month so you don’t have to have estimated bills. Very fair tariffs."
"Almost a year has gone since my switch and the service is simple and good. No issues at all and still the cheapest energy prices, what's not to like?"
"I have been with this supplier for one year. I moved from British Gas and I was saving £50 pcm. I submit monthly meter readings and this keeps up to date of actual cost billings for gas and electricity."

What makes Outfox the Market different?

Outfox the Market does stand out from other energy suppliers for its affordability. The company consistently offers some of the cheapest tariffs on the market, making it an excellent choice for households who want to keep their energy bills to a minimum.
Unlike some other energy suppliers that specialise in cheap deals, Outfox the Market appears to maintain a high level of customer service. Although complaints were up a few years ago, the brand seems to have got on top of its complaints response procedures and the majority of its customers are now happy with their overall experience.
Last but not least, Outfox the Market is one of a growing number of UK energy suppliers offering green electricity. Though this doesn’t make it unique, it does mean it’s a good choice for households looking to reduce their carbon footprint.

Outfox the Market: what other services do they offer

Outfox the Market specialises in offering low cost gas and green electricity. The supplier doesn’t currently offer any other services.

Contact Outfox the Market

If you need to get in touch with Outfox the Market, you can call the company on +44 800 103 2702, email them at hello@outfoxthemarket.co.uk or use the live chat function on their website. Alternatively, you can contact Outfox the Market via its social media profiles.

How to complain about Outfox the Market?

If you have a complaint about the service you’ve received from Outfox the Market, you should first get in touch with the brand directly to discuss your concerns. If their customer service team is unable to work with you to find a satisfactory solution to your complaint, you can escalate the situation by going to the Energy Ombudsman.

How to change tariff on Outfox the Market

If you’re already a customer of Outfox the Market, but think you’d benefit from moving to a different one of the supplier’s tariffs, you can switch by getting in touch with Outfox the Market directly.
Customers on variable rate deals will be able to switch whenever they want. If you’re signed up to a fixed tariff however, you’ll need to wait until your contract period expires, or pay an exit fee, in order to change tariff.

Would you like to know more about energy suppliers in the UK? Great! Check out these related articles:

1. Spark Energy
2. Green Network Energy
3. So Energy
4. Utility Point

Tonik Energy tariffs & prices

Tonik Energy was a supplier who aimed to supply British households with greener and cheaper energy. Their stated aim was to try and halve their customers energy bills by 2020. While admirable this seems it might have been a stretch too far for a fledgling energy company.

As well as cheaper energy, Tonik also aimed to supply solar panels and other green technology to help homeowners take back control of their domestic energy supply. Again, this was another admirable aim and one that does hint at the energy future for many of us here in the UK. However, again it seems their business model was not quite sustainable at the current time.

We should all be working towards producing as much of our own energy as possible and reducing our energy footprint. Tonik Energy proved popular with its customers for helping them to do just that.

When did Tonik Energy go bust?

They ceased trading in October 2020. The industry regulator Ofgem appointed Scottish power to take on the 130,000 customers who were with Tonik. If that applies to you then you should have already been contacted by Scottish Power. If you have not been, then you need to get in touch with them to find out what has happened to your account.

Will my terms have changed?

No, Scottish Power has agreed to honour all the existing contracts and terms as laid out by Tonik. That means that in essence only the name of your supplier will have changed. Your deal will not change until it is due to expire. However, at this point you may be automatically transferred to the standard variable rate with Scottish Power, which may be different to what you were expecting.

Can I switch?

If you are not happy with Scottish Power or simply want to try and find a more suitable deal then you are entitled to do so. All contract exit fees have been waived so you are free to make the switch without incurring any penalties at this time.

What made Tonik Energy different?

As well as Tonik’s focus on green energy and more sustainable methods of energy production, they also prided themselves on excellent customer service. It was more than just talk. Customers were very impressed by the customer service they received, often commenting on how friendly and helpful they were. They also answered the phone very quickly.

Of course, it wasn’t all good news. They did receive their fair share of negative reviews on sites such as Trustpilot. Some customers reported having issues with making complaints and issues with their service. Other negative comments revolved around the website being down and not being able to access their accounts online.

Tonik Energy tariffs

All the tariffs offered by Tonik were 100% renewable and came with no exit fees attached. Their three tariffs included Go Green Exclusive, 1 Year Greenest and 2 Year Greenest. They also featured 3% interest on any credit in your account.

Tonik Energy fuel mix

As mentioned, all electricity provided by Tonik was 100% renewable and there was the option to carbon offset any of the gas you bought through them. 91% came from solar energy and 9% came from wind power.

Did Tonik Energy have smart meters ?

Tonik Energy did offer smart meters to help customers control how much energy they were using. They also offered solar panels and batteries to help customers produce their own power. They also offered electric vehicle chargers as part of their packages.

If you were a Tonik Energy customer and now find yourself with a Scottish Power account and want to switch, get in touch with our team to find out more about how to do it.

What happens now after Scottish has taken over Tonik Energy’s customers?

Under Ofgem’s Supplier of Last Resort (SoLR) scheme, customers who were switched over to Scottish Power were reassured that there would be no disruption to their energy supply.

Scottish Power said they will take on all outstanding credit balances, including the money owed to both current and former domestic customers. They are committed to a smooth transition and extend a warm welcome to all former Tonik Energy customers.

Would you like to know more about energy suppliers in the UK? Great! Check out these related articles

1. Avro Energy
2. Spark Energy
3. Green Network Energy
4. So energy

What should Utility Point customers do?

As of right now, unless you have ben contacted by your new supplier, EDF, there is nothing specific to be done on consumers' end. As frustrating as it may be, the situation is being dealt with for you, as efficiently as possible. So, while it might feel like you lack control over the circumstances, Ofgem and other involved parties are doing what they can to make sure you have uninterrupted access to an energy supply, whatever the context.

Will my supply be interrupted?

Amongst all this worrying context, here is some good news: no energy supply will be interrupted for any electricity or gas consumer. In fact, it is with that goal in mind that old suppliers' customers are being mass-transferred to new suppliers all at once. So on this front, there is nothing to worry about.

Should I continue to pay Utility Point in the meantime?

Do not cancel any of the payment methods you might have been using for your Utility Point contract - wait for EDF to contact you, and they will sort out the details of your new payment system. In addition, remember that you are, in effet, between two suppliers: this means that paying Utility Point makes sense at this point in time.

Should I take a meter reading at this time?

Yes, absolutely - in fact, this is really the only thing you need to do besides wait for EDF to contact you. Taking a meter reading will give you the necessary information to be able to complete your transfer from Utility Point to EDF. Once this is all set up, having this meter reading will also prove helpful for switching to another supplier or energy deal, when the time comes of course.

If you are wondering about smart meters and their compatibility with EDF's consumption readings, there is no worry to be had there. EDF's technicians are more than ready to make automatic readings with your smart meter.

How will my credit or debt with Utility Point be dealt with?

If you owe money to Utility Point, or if they owed you over the course of your energy plan with them, you have every right to ask yourself what will become of this credit or debt.

This depends on the new supplier you get - and with EDF, the good news is that your credit balance will be honoured. For those in debt, the debt balance will also be transferred over to EDF, who will sort out payment details with you in due course.

EDF to take over: will my rates and bills go up?

We can't give you a definitive answer to this: whether or not your bills will go up depends on what your old deal was, and on the "deemed" tariff EDF will have set you up with. So in reality, you'll only be able to know this yourself, once your account has migrated over to EDF properly and they can come into contact with you to inform you of this tariff.

If we assume you were on a cheap tariff, which may well be the case since you were with Utility Point, and if we further assume that EDF will have put you on a standard tariff, we can say that it is likely that you will pay more than before.

However, we remind you that you are under no obligation to keep this tariff, or even to remain with EDF, once they have contacted you. Indeed, at that point you will be able to shop around for other, cheaper options, whether with EDF or with yet another supplier.

Who chose EDF to be my new supplier?

Ofgem, the Office of Gas and Electricity Markets, is the regulator who has been appointing new suppliers to replace all of those who have so far gone bust. These replacement suppliers are chosen to take over a specific customer base, in bulk: they are not appointed to specific, individual customers, for obvious reasons.

The new suppliers are chosen on the basis that they are stable, dependable, and therefore usually bigger suppliers, estimated to be able to survive the crisis and therefore keep these new customers, as well as their current ones, supplied with energy without crashing.

How and when will I be contacted by EDF?

EDF has declared it is contacting new customers in waves, so as to get to all of them as quickly as possible. They have not, however, given any set dates or deadlines for this. This means you'll have to sit tight if EDF hasn't gotten around to your case yet. Once you're in their database, everything should go smoothly.

EDF will contact you via your current address: this means you should make sure it is properly and officially registered. It also implies that if you have recently moved home, or are in the process of doing so, you should be paying extra attention to signalling this address change.

Can I switch to a supplier other than EDF now?

Until EDF contacts you, no, you may not ask to switch suppliers: your transfer over to EDF has already begun, and you must make sure your situation is stabilised before you make any moves.

What if I had already switched to another supplier?

If your immediate reaction to seeing Utility Point disappear was to switch to another supplier, then this may well go through - it depends on whether or not the request was properly sent and received. We invite you to check in with the supplier you were attempting to switch over to. If the switch didn't go through, you can consider yourself part of the majority who is being transferred, as planned, to EDF.

When can I switch?

When can you switch? You may be able to guess from what we've been saying: you simply have to wait for EDF to contact you. At that point, you can choose the energy plan you want - although given the context, our experts would suggest you pay extra attention to how stable your potential new suppliers are before you make your choice. This switch will not cost you any exit fees.

EDF tariffs in 2021: what can I choose from?

While, as we have said, you will be free to switch to another supplier once EDF has contacted you, you are also free to browse EDF's offers first. We suggest you take a look at them below.

The annual average costs of EDF's main tariffs

As an overview, here are the annual costs of EDF's gas and electricity plans, to give you a general idea of what an energy deal really looks like with them:

EDF's variable rate tariff

Variable tariffs imply that the price you pay depends on the current market prices, rising and falling with it proportionately. This allows you to take advantage of any decreases in price, but also makes it more difficult to predict what your monthly energy costs will be.

EDF does offer a variable tariff, but only one. Here it is, both for gas and for electricity:

EDF's fixed rate tariffs

What about fixed rate tariffs? These follow the opposite principle, meaning that monthly fees are always the same no matter what. The fixed nature of the rates usually lasts 12, 24 or 36 months. Here are EDF's fixed rate deals:

EDF's prepayment tariffs

EDF offers several prepayment tariffs. These energy plans allow you to set the amount you'll be paying, for a specific amount of energy. This makes it easier to keep a strict budget.

EDF's Economy 7 tariffs

Economy 7 tariffs give the customer two different rates, the day rate and the night rate, which correspond to an on-peak and off-peak time period respectively. This means that if you are flexible with your energy consumption habits, you can take advantage of the E7 system and pay the majority of your energy consumption at the lower rate. Here are EDF's E7 rates:

What made Utility Point different?

As utility experts, we understand that each energy supplier, however, big or small, has something special and unique. So, what made Utility Point different?

As a smaller supplier, Utility Point promised a more personal approach to customer service, providing rewards that matter to customers, and rewarding loyalty. They aimed to promote simplicity in managing your energy bills, as well as providing 100% renewable energy at no extra cost. Something that not every smaller supplier can offer.

Who were Utility Point?

Based in the picturesque coastal town of Poole in Dorset, Utility Point was a relative newcomer to the energy industry. Its customer base was still relatively modest (exact numbers have yet to be divulged, though its website numbers customers in the thousands). However, with renewable energy and customer-focused rewards, it hoped to stand shoulder to shoulder with larger suppliers by rewarding loyalty and simplifying customers’ energy supplies.

Who owned Utility Point?

Utility Point was an independent supplier, previously known as Washington Energy Ltd. The company directors were Ben Bolt, John Bolt, Stephen Calland and Simon Yarwood.

Were Utility Point any good?

If you had spent years with the "Big 6" and never felt rewarded for your loyalty, Utility Point’s offer would likely have resonated with you. But were they a good supplier?

Utility Point had some of the best-priced energy tariffs on the market combined with renewable energy and very attractive rewards and referral schemes. Although all of their tariffs incurred an early exit fee. Although customer reviews were mixed, there was a lot to recommend this small supplier.

Of course, the Papernest team understand that every energy consumer is looking for something different in a supplier. As such, it’s important to measure their performance in all the areas that matter the most to energy consumers.

Utility Point: what services did they offer?

Aside from their energy tariffs, did Utility Point offer any other service that may have been of value to new customers? As a smaller supplier, Utility Point did not offer broadband or boiler cover deals like its larger counterparts often do. But it did offer some impressive extras.

Utility Point rewards

Aside from low prices, Utility Point also offered an impressive rewards scheme that benefitted customers. This free benefits programme was completely free and offered discounts of up to 60% on a range of high street brands including:

• Sainsbury’s
• Wickes DIY
• Boots
• Debenhams
• The Body Shop
• Halfords
• ASDA
• Argos
• Samsung
• Wilko
• and more

You could use these discounts as often as you like and you would never be charged for this service as long as you remained a Utility Point customer.

Did Utility Point do business tariffs?

Like most smaller energy suppliers, Utility Point did not offer any business tariffs.

Did Utility Point have smart meters? What smart meters did they offer?

Unfortunately, Utility Point did not offer nor support smart meters. If you already had a smart meter, you would still have been able switch to Utility Point. However, your meter would revert to behaving like a standard credit meter. However, you would still be able to get better meter reads and better visibility of your spending via your In-Home-Display device.

How to apply for the Warm Home Discount with Utility Point

Smaller suppliers do not typically support the Warm Home Discount, and unlike their larger counterparts they are not legally required to. However, Utility Point did offer this scheme voluntarily, so that vulnerable energy consumers could benefit from even greater savings on their energy.

The Warm Home Discount is a government initiative facilitated by energy suppliers. It offers a flat £140 discount on energy between the months of September and March when the weather is coldest. You may be eligible for this discount if you are a UK pensioner (core group) or claiming certain income-related benefits (broader group).

You can check your eligibility and make an application.

Utility Point customer reviews: What did their customers say?

At Papernest, we appreciate that low prices aren’t the only thing that energy consumers look for in a new supplier. They also need to know that they’ll get the level of support and customer service that they expect. We also understand that the best way to measure this is to see what real customers say about the brand.

Utility Point’s Trustpilot page was something of a mixed bag. They had a total of 9.652 reviews, and an aggregate customer score of 3.3 out of 5. This put them squarely in the middle of the "Average" band.

Of the 9,652 reviews left by customers:

• 5,191 (54%) were "Excellent"
• 1,320 (14%) were "Great"
• 447 (5%) were "Average"
• 383 (4%) were "Poor"
• 2,311 (24%) were "Bad"

That’s a 68% majority of customers who gave Utility Point a rating of either "Great" or "Excellent".

Positive reviews focused on the excellent value for money, ease of switching to Utility Point, and great customer service from polite, patient and professional staff. Many reviewers also expressed their enthusiasm for the company’s loyalty perks and referral scheme.

A number of reviewers were also very happy with the great deals they got when renewing their energy contracts.

Negative reviews, however, focused on delays getting overpayments refunded, difficulty getting in touch with customer service staff, slow issue resolution, and inaccurate estimated bills.

How green was Utility Point?

Utility Point offered 100% renewable energy. However, unlike the greenest energy suppliers, it did not generate its own. All renewable energy was purchased wholesale with Guarantees of Origin (GOOs) certificates, as required by Ofgem.

It did not offer carbon-neutral or carbon offset gas.

Utility Point energy fuel mix

Although Utility Point offered 100% renewable energy, it had not disclosed how much of this came from solar, wind, hydro or biomass.

Contacting Utility Point

At Papernest, we understand the importance of being able to contact your energy supplier quickly and conveniently when you have a question or complaint.

There were two ways to contact Utility Point. If you preferred to contact them over the phone, you could call 03455 57 78 78. Lines were open from 9am - 6:30pm Monday to Friday.

If you preferred, you could also email them at help@utilitypoint.co.uk. The website did not offer a live chat feature.

Utility Point: How to pay

There were several ways to pay your Utility Point bill. The most convenient, and cheapest, was to pay by direct debit. As Utility Point did not offer smart meters, it was important to take monthly meter readings in order to ensure that the amount you paid was an accurate reflection of your usage.

If you preferred to pay monthly, you could do this by credit or debit card over the phone, online, or at your bank / post office. You could also pay by BACSor CHAPS, or by sending a cheque in the post.

How to refer a friend to Utility Point

Utility Point had a generous referral scheme. For every friend, relative or colleague you referred to the service, both you and they earned £25 each from Utility Point. And there was no limit to the number of people you can refer.

How to complain about Utility Point

If you had a complaint about Utility Point, you could register this either over the phone, or via the email address listed above. You could also send your complaint in the post to:

Utility Point Ltd.
7th Floor
Merck House
Seldown
Poole

BH15 1TW

If your complaint to an energy supplier is not resolved within 8 weeks, you can refer it to the energy ombudsman service.

Want to know more?

Call us today on 0330 818 6225.

We’re available from 8am to 6pm.

Interesting in learning more about various energy suppliers in the UK? Check out these related articles below:

1. Ovo Energy
2. Utilita
3. Avro Energy
4. Spark Energy
5. ESB Energy

So Energy tariffs and prices

So Energy offers just two tariffs: a 12-month fixed rate deal and a variable rate tariff. Currently, the supplier doesn’t offer any deals for customers on prepayment meters.
Below is a breakdown of the two deals currently available.
So Out of Contract Variable Tariff:

So Carrot Fixed Rate Tariff:

Why choose a fixed rate tariff?

With a fixed rate tariff, the amount you pay per unit for your gas and electricity will stay the same for the duration of your contract period. In this case, that would be 12 months. The main benefit of this is that your energy bill won’t be affected by ups and downs in the wholesale energy market, the rate you pay will stay the same no matter what.
Fixed rate tariffs can make it easier for households to budget for their energy bills. These types of deals also mean that the rate you pay for your gas and electricity won’t rise unexpectedly.
However, fixed rate deals tie you into a contract for a set period of time. If you want to leave your supplier, or switch to another deal, before your contract runs out, you’ll have to pay an exit fee. So Energy charges an exit fee of just £5 per fuel.

Why choose a variable rate tariff?

Unlike fixed rate tariffs, variable rate deals don’t lock you into a contract. This means you’re free to switch suppliers whenever you want. This can be a real benefit if you’re planning on moving home in the near future or if you like to switch regularly to keep prices low.
If you choose a variable rate tariff, the rate you pay for your gas and electricity can go up and down every month. This is because it’s affected by the amount your supplier pays on the wholesale market. If wholesale prices go up, your bill will follow suit. On the other hand, if wholesale prices fall, your energy payments could be cheaper than ever.
If you’re still not sure which type of tariff is right for you, call our Switch Plan to help find the perfect deal for your home.
0330 818 6225

How much does So Energy charge per kwh?

As the tables above show, So Energy charges between 16.95p and 17.15p per kWh for electricity and around 2.9p per kWh for gas.
However, this rate can vary depending on where you live in the country. This is because it costs more to get gas and electricity to homes that are remote and further from energy generation points.
If you decide to opt for a variable rate deal, you may also find that the rate you pay for your gas and electricity fluctuates throughout the year.

Is So Energy cheap?

So Energy tariffs are very competitive when compared to other deals on the market. They are especially affordable in comparison to other green energy suppliers.
As the exact rate you pay will depend on your location, your energy usage and the type of tariff you choose, it’s impossible to say for certain if So Energy will be the best choice for your household. Call our Switch Plan today to compare So Energy deals with other tariffs currently available on the market.
0330 818 6225

How green is So Energy?

One of So Energy’s biggest selling points is its green electricity. The supplier only offers 100% green energy on its tariffs, so any customer that signs up to a So Energy deal will automatically reduce their carbon footprint.
The table below shows the So Energy fuel mix:

Although So Energy uses 100% renewable electricity, the energy that arrives at its customers’ homes won’t come exclusively from renewable sources. This is because all properties are supplied with electricity from the National Grid. No matter which source this electricity comes from, it’s mixed together in the grid before being distributed throughout the country.
However, for every kWh of electricity So Energy customers consume, the supplier will put the same amount of renewable energy back into the grid. This means that, by signing up to So Energy, you can help to boost the amount of green electricity in the UK National Grid.
Of the green electricity that So Energy uses, the majority (62%) comes from on and off shore wind farms. The rest comes from a mixture of solar, hydro, biomass and tidal. The table below shows the most recent renewable fuel mix for So Energy:

Does So Energy offer Green Gas

At the moment, So Energy doesn’t offer green gas. This is because sustainably generated gas is still relatively expensive and So Energy aims to keep its prices as low as possible.

So Energy reviews

So Energy claims to offer unbeatable customer service and, in general, it seems to be more or less achieving its goal.
Impartial review site Trustpilot gives So Energy an overall rating of ‘Excellent’ with a score of 4.7 out of 5.
A whopping 88% of the 5,500 So Energy reviews posted to Trustpilot rate the company as ‘Excellent’. Another 9% of reviews rate the supplier as ‘Great’ while just 3% give it a ‘Bad’ score.
Reviews mention the high quality of the customer service on offer from So Energy as well as the brand’s competitive prices. Recent reviews posted online include:
"I've been with this company for 2 years and just signed up for a third. Competitive prices, all green electric and the staff I dealt with have been proactive and helpful."
"This company offers a good service at a competitive price. They were very helpful to me when I had an enquiry about a new contract."
"I have found no problem with SoEnergy so far in the six months that I have signed up with them and hopefully will give them a 5 star rating after 12 months."
"I have used So Energy for two years. I really like the way they operate. Totally green electricity and competitive prices. The clarity of billing and information on usage is so simple and very useful at annual renewal."

What makes So Energy different?

Although other energy suppliers offer green energy, there aren’t many others that offer green energy and low prices. Throw in good customer service, and it’s easy to see why So Energy is attractive to new customers. So Energy places a firm focus on customer service. Their operatives seem well trained and issues appear to be resolved relatively quickly.
A recent poll of 7,460 customers put So Energy 6th out of the 35 companies included in the survey. So Energy scored especially well when it came to value for money bill accuracy and bill clarity.
If you’re looking for an energy company that offers good customer service and green energy as well as low cost tariffs, So Energy could well be the right choice for you. Call our Switch Plan to find out more.
0330 818 6225

So Energy: what other services do they offer

So Energy currently only offers gas and electricity. It doesn’t provide boiler care or home cover. However, So Energy does offer a good choice of online tools. Customers can submit readings, check their energy usage and pay bills via the So Energy website.

Does So Energy do business energy tariffs

So Energy is currently only offering domestic tariffs. If you’re a business looking for a new energy deal, you should contact a specialist broker to find out what tariffs are currently available.

Does So Energy have smart meters?

So Energy is currently in the early stages of its second-generation smart meter roll out. This means that smart meters are only available to customers living in certain parts of the country. If you think your home could benefit from a smart meter, contact the supplier to find out if they’re available in your area.

How to apply for the Warm Home Discount with So Energy?

If you qualify for the Warm Home Discount, you’ll receive £140 off of your winter fuel bill. The scheme is aimed at pensioners and low-income households that receive at least one means-tested benefit.
You can check the exact criteria for the scheme on the So Energy website. If you think you’re eligible, you can apply by logging into your So Energy account and filling in the application form.

Does So Energy have a referral scheme?

If you’re happy with the service you receive from So Energy, you can refer a friend to the company to earn some money off your energy bill. If your friend signs up to the supplier, you’ll both receive £40.

Contact So Energy

There are a number of different ways to get in touch with So Energy. You can email the company at help@so.energy call them on 0330 111 5050 (9am to 5pm Monday to Friday) or Tweet them using @SoEnergyUK. Alternatively, you can send the customer service team a direct message via the website.

How to switch to So Energy

The easiest way to switch to So Energy is via our Switch Plan. You won’t have to take care of any admin or notify your old supplier, we’ll do everything. Give us a call today to find out more.

0330 818 6225

How to change tariff on So Energy

If you’re already with So Energy and would like to switch tariff, you can do this quickly and easily by contacting the supplier directly. If you’re on the So Energy variable rate deal, you’ll be able to switch straight away. However, if you’re signed up to the fixed rate tariff, you’ll have to wait until your contract period expires, or pay a £5 exit fee, before you switch.

How to complain about So Energy?

If you’d like to complain about the service you’ve received from So Energy, you should start by getting in touch with the supplier directly. Contact the So Energy customer service team to see if you can resolve the issue as quickly as possible.
If you can’t find a satisfactory solution, or if you don’t feel that So Energy has treated you fairly, you can take your complaint to the Energy Ombudsman. This independent organisation has the power to rule on disputes between customers and suppliers within the energy industry.

Would you like to know more about energy suppliers in the UK? Great! Check out these related articles to learn more:

1. Octopus energy
2. Coop energy
3. npower
4. SSE
5. ESB Energy

Spark Energy tariffs and prices

When switching to a new energy company, it’s important to find a supplier with affordable deals. Signing up to a cheap tariff will help you to keep your energy payments to a minimum and ensure you don’t pay over the odds for your gas and electricity.
Spark Energy offers a very wide range of tariffs including monthly saver, digital saver, smart fixed and prepayment deals. Economy 7 tariffs are also available from Spark Energy.
The three most popular Spark Energy tariffs are:

How much does Spark Energy charge per kWh?

The amount that Spark Energy charges for a kWh of electricity varies significantly between tariffs. At the moment, their cheapest kWh rate is 15.07p. This is available on the Move In Saver Prepayment tariff.
The most expensive kWh rate available from Spark Energy is 22.03p. This can be found on the supplier’s Move In Saver Monthly Cash/Cheque tariff.
However, when selecting a Spark Energy tariff, it’s important to compare the rate per kWh with the standing charge. Spark, like many energy companies, tend to either offer tariffs that have a low standing charge and high kWh rate, or that have a high standing charge and a low cost per kWh.
For example, for the two tariffs mentioned above, the cheap Move In Saver Prepayment tariff has a standing charge of 30.41p while the more expensive Move In Saver Monthly Cash/Cheque tariff has a standing charge of just 15.24p.
If your household consumes a lot of energy, it’s a good idea to opt for a tariff with a low unit price and a high standing charge. However, if you’re a low consumption household, you may well be better off choosing a deal with a low standing charge and higher unit cost.
Use the Switch Plan comparison service to compare prices and find the deal that’s right for you.
0330 818 6225

Is Spark Energy cheap?

Spark Energy claims to offer some of the most affordable tariffs around. The supplier says that it always offers at least one tariff that’s cheaper than the average annual dual fuel bill as published by Ofgem.
However, just because it has one tariff that’s below average, doesn’t necessarily mean that Spark Energy is cheap. To find out if they are the most affordable energy supplier for your household, call our Switch Plan and compare the best deals around.

How green is Spark Energy?

Unlike most UK energy companies, Spark Energy generates its electricity using just two fuel sources: Natural gas and renewables.
According to the Spark Energy fuel mix, the supplier gets around 51.9% of its electricity from renewable sources and 48.1% from natural gas.
The table below shows the average UK fuel mix that most energy companies use:

As you can see from the table, Spark Energy uses considerably more renewable energy than the UK average. However, it also uses more natural gas, a fossil fuel that’s a major polluter. This shows that while the company is green in some ways, it has a long way to go to become a truly sustainable energy provider.

Spark Energy reviews

Spark Energy reviews are generally positive. The company seems to do reasonably well when it comes to keeping its customers happy and dealing with issues and complaints. However, over the past few months, ratings have started to drop with more and more 1-star reviews appearing for the brand.
On the Trustpilot review site, Spark Energy gets an overall score of 3.7 out of 5. That puts it in the ‘Average’ category. Of the 30,000 reviews posted on the site, 57% rate Spark Energy as ‘Excellent’, 13% rate it as ‘Great’ and 22% rate the energy supplier as ‘Bad’.
Among the positive reviews posted to impartial review sites are:
"Spark energy were amazingly helpful when I found myself in financial difficulty during the recent troubles due to covid-19 and its impact on our household income. They willingly loaned us electric credit on several occasions valued at £30/£50 and £25 which really helped us keep the lights on.... Literally."
"Nice and quick with excellent service"
"Precise and accurate how all companies could learn by spark energy. A BIG THANK YOU"
Recent negative reviews posted for Spark Energy include:
"Agents are not trained well at all. Been going back and forth with them all week and every time I hear something different. Leaving me with no electricity."
"Constantly using estimates instead of meter readings for the bills and hugely overcharging. Terrible customer service."

What makes Spark Energy different?

One of the main differences between Spark Energy and other energy suppliers is that the brand has aimed its services at the rental market. Spark Energy works with estate agents and social housing landlords across the country and provides energy to hundreds of thousands of renters throughout the UK.

Who owns Spark Energy?

Spark Energy started out life as an independent energy supplier. However, in 2018 it became part of the Ovo Energy brand. Ovo chose to keep the Spark Energy name and branding, so many customers didn’t realise that the supplier had in fact changed hands.
In January 2020, Ovo merged with SSE Energy. As part of the integration of the two companies, all Spark Energy customers will be moved over to SSE Energy services.

When will I be switched to SSE and will I pay more?

All current Spark Energy customers will be moved onto SSE tariffs by the end of 2021. Customers should be moved onto tariffs that offer similar rates to those they pay now. However, as SSE is a different company, there is a chance the amount you pay for your energy will go up or down following the merge.

I don’t want a contract with SSE, can I switch? Will I be charged exit fees?

If you’re currently a Spark Energy customer and don’t want to move to SSE, you’re free to switch to a new supplier. Due to the merger between the companies, you won’t be charged exit fees if you want to switch suppliers, even if your current fixed term period is yet to expire.
Before you switch, take a look at the small print of your new tariff to find out exactly what’s on offer. If you’re still not happy with your new deal, call our Switch Plan to find the right tariff for you.
0330 818 6225

Will SSE take on my unresolved complaint/credit/debt to Spark Energy?

If your Spark Energy account is in credit, this money will be protected when the company switches over to SSE. If your account is in debt, you’ll still have to pay this money back when SSE takes over.
When they take over, SSE will get in touch with you to let you know how much you owe or how much you have in credit. It’s always best to wait to hear from them before making any payments. In the meantime, take regular meter readings to ensure you have an accurate record of your usage.
If you had made a complaint to Spark Energy that was yet to be resolved, you’ll need to raise the issue again with SSE. SSE will then review your complaint to see if it’s still relevant and will let you know their decision.

How long does it take to switch to Spark Energy?

If you’re switching to Spark Energy from another supplier, the switch should take around 21 days. If you use an impartial switching service like our Switch Plan, you won’t have to do any admin or fill in any forms. We’ll take care of everything for you, allowing you to switch tariffs and save money in moments.

Spark Energy: what other services do they offer

Spark Energy offers a range of other services designed to help landlords and tenants manage their properties. These services include:

• Smart meters for void properties
• Utilities management for void properties
• Boiler care from Corgi-certified engineers
• Tili the digital home assistant

Of these services only the last is aimed at tenants. Tili is an online tool developed by Spark Energy to allow renters to set up their water, council tax, energy, broadband, telephone and TV in minutes.
When renters use Tili to set up their services, their estate agent can earn extra revenue if they’re partnered with Spark Energy.

Do Spark Energy have smart meters?

Spark Energy does offer smart meters. The supplier installs smart meters in both occupied and empty properties.
Swapping your traditional energy meter for a smart meter can make life a lot easier. These handy devices send energy readings to your supplier directly. That means you won’t have to take readings yourself and it also means your energy bill will be based on actual usage rather than estimates.
Another benefit of smart meters is that they tell your supplier exactly when you’re using your electricity. This gives UK energy companies a clearer idea of customer demand and should help them to build a more efficient, less wasteful, power network.
Although smart meters are becoming more widespread, they’re still being rolled out and aren’t yet available in all parts of the UK. If you think your household could benefit from a smart meter, get in touch with Spark Energy to find out if they’re available in your area.

Contact Spark Energy

If you need to get in touch with Spark Energy, there are several options to choose from. You can call the company’s automated phone line 24/7 on 0345 130 8966, call the Spark Energy team directly on 0345 034 7474 or email them at customerexperience@sparkenergy.co.uk.
You can also use the live chat function on the supplier’s website or get in touch via social media.

How to complain about Spark Energy?

If you have a complaint about the service you’ve received from Spark Energy, you should get in touch with the supplier’s customer service team to try and resolve the issue. If you fail to reach a satisfactory resolution with Spark, you can escalate your complaint by taking it to the Energy Ombudsman.
The Ombudsman is an independent organisation that has the power to rule on disputes. They will investigate your case and let you know their decision.

Would you like to know more about energy suppliers? Great! Check out these related articles:

1. Coop energy
2. npower
3. SSE
4. Bulb

What should Avro Energy customers do right now?

As of right now, if you have not yet been contacted by your new supplier, Octopus Energy, there is nothing you should really be doing as a customer. In terms of receiving energy to your household, it will be business as usual, and the only thing to do is to wait until your new supplier contacts you.

Will my energy supply be interrupted?

No, neither your gas nor your electricity supply will be interrupted as Avro Energy disappears. This is why Ofgem has been appointing new suppliers so swiftly: the goal is to protect customers from ceasing to receive energy in their households. There is therefore nothing to be done on your end of things concerning this aspect of the crisis.

Should I continue to pay Avro Energy by direct debit, standing order, or direct payment?

Whatever your payment method was with Avro Energy, the general consensus is that you should not be cancelling any payment systems as of right now. Instead, wait for Octopus Energy to contact you, to make sure everything is in order and that they can deal with questions of credit and debt properly.

Should I take a meter reading?

We recommend, as does Ofgem, that you take a meter reading as early as you can. This will contribute to making sure your contract transfer goes as smoothly as possible. It will also make it easier for you to switch plans or suppliers in the future, if you wish to do so.

What happens if I was in credit or debt to Avro Energy?

If you owed Avro Energy money, or if they owed you in turn, the idea is once again to wait for Octopus Energy to sort this out for you. However, your new supplier has said they will honour any credit owed by Avro Energy to old customers. The issue of debt is a little more up in the air, but Octopus Energy will sort this question out on a case-by-case basis.

Will my bills and rates go up with Octopus Energy?

It is hard to know whether or not your specific bills will go up, as this depends on the tariffs you were on before. However, we do know that Octopus Energy has automatically assigned a "deemed" contract to you, which is likely to be their most standard tariff, aka the Flexible Octopus variable rate tariff. This may or may not imply a higher rate than before for you, and if it is, don't worry - once the supplier has contacted you, you will be free to shop for different, cheaper energy plans.

Who chose Octopus Energy to take over Avro Energy's customers?

Ofgem (the Office of Gas and Electricity Markets) is the regulator who has been appointing new suppliers to replace the old ones as they disappear. Octopus Energy was therefore chosen because it was considered safe enough to take on Avro Energy's 580 000 customers.

How and when will I be contacted by Octopus Energy?

A lot will change for you once Octopus Energy contacts you: you will be able to switch plans or suppliers and therefore go back to picking your own energy deals and tariffs.

They will be contacting you as soon as possible, but do remember that they have a considerable amount of new customers to go through. You may therefore have to wait for a while before your contract is dealt with and your credit and debt issues are addressed.

Octopus Energy and its administrators will be contacting you thanks to your current official address. This should therefore not present a problem unless you are in the middle of moving home, in which case you must make sure your old address redirects to your new one.

Can I switch suppliers or plans right now?

If you have not been contacted by Octopus Energy, the answer is no. You will have to wait for your account to properly be set up, and for the terms of your temporary deal to be specified, before you can make a move towards other suppliers or deals. Fundamentally, though, you still have the freedom to choose the energy plan you wish to follow, according to your own criteria.

Do I have to remain with Octopus Energy now that Avro Energy has stopped trading?

Again, not really: the mass transfer is simply a temporary measure designed to make sure all energy consumers still receive the energy they need every day. You can therefore shop for contracts presented by any and all available suppliers once Octopus Energy has contacted you officially.

I was already in the process of switching suppliers: what now?

If your initiative to switch suppliers was properly sent and processed by whichever new supplier you chose, then the switch will go as planned. Your credit balance will be protected in the process.

Octopus Energy tariffs in 2021

What tariffs can you expect to find with Octopus Energy? While you are currently assigned to a deemed contract, you will eventually be able to ask to switch deals, and not necessarily suppliers. In this case, we invite you to take a look at what is offered by Octopus Energy in 2021.

Much like other suppliers, the offers can be categorised into variable rate tariffs, fixed rate tariffs, and E7 (Economy 7) tariffs.

Octopus Energy's variable rate tariffs

Octopus Energy's fixed rate tariffs

Fixed rate tariffs will help you keep a closer eye on your monthly rates, as they imply that your tariff does not evolve over the course of your energy plan (for a set amount of time, usually 1 or 2 years depending on the plan).

Octopus Energy's E7 tariffs

The tariffs are set according to a dual pricing method. As you can see below, the E7 tariffs include a day rate and a night rate, which match on-peak and off-peak times of the day. They may give you a noticeable advantage when it comes to saving money on energy.

What made Avro Energy different?

At Papernest, we deal with energy suppliers of all shapes and sizes in matching customers to the perfect energy tariff. In our experience, each of them has something unique and special. So, what made Avro Energy different before it disappeared?

If you’re a sucker for a good David vs Goliath story, Avro Energy is undoubtedly appealing.

Avro Energy was created out of a desire to compete with the "Big 6", simplifying energy consumers’ usage and billing while saving them money. It has been rated "best value for money" in the 2019 energy industry awards, and scored an overall customer satisfaction score of 81%. Their range of tariffs was eclectic but not so populous as to be confusing.

In an independent review of 25 UK energy companies, Avro came in third place. Any supplier who’s able to make it to the top three is arguably worth considering.

Who were Avro Energy?

Avro Energy was a small energy supplier based in Nuneaton, Warwickshire. It aimed to deliver "simplicity and savings" to energy consumers. They offered electricity and dual-fuel tariffs, although they did not offer gas-only energy plans.

Who owned Avro Energy?

Avro Energy’s Managing Director was Jake Brown. Brown worked in law before setting up Avro Energy, out of the desire for "a different approach to simplistic supply".

Were Avro Energy any good?

It’s understandable that many who are disillusioned with the "Big 6" might gravitate to a smaller, scrappier energy supplier like Avro Energy. But was Avro Energy a good supplier?

Avro Energy was one of the best-priced suppliers on the market, with an excellent record for customer service. The only things letting the side down is the relative lack of renewables in their energy fuel mix and lack of 100% renewable tariffs. Some might also bemoan the lack of an incentive or referral scheme.

At Papernest, we understand that "good" looks slightly different in the eyes of every energy consumer. That’s why we look at each supplier holistically before we decide to recommend them to a consumer. Let’s evaluate Avro Energy by looking at some of the things that matter the most to energy consumers.

Was Avro Energy really cheaper?

Avro Energy’s absolutely had the potential to be cheaper for most households. Even the brand’s most expensive tariff was significantly lower than the Ofgem Energy Price Cap. This currently stands at £1,042 per year for both fuels. However, this is expected to increase in April 2021.

Experts recommended looking into a fixed-rate tariff if you chose Avro Energy. Not only would you get better value for money, you would insulate your household from rising energy prices in the wake of Brexit and the pandemic.

Avro Energy: what other services did they offer?

Aside from their energy tariffs, there were a few other services that you, as an energy consumer, may have valued at Avro Energy.

Did Avro Energy do business tariffs?

Unfortunately, Avro Energy did not offer business tariffs. Like many smaller suppliers, its focus was squarely on delivering value to domestic energy consumers.

Did Avro Energy have smart meters? What smart meters did they offer?

Unfortunately, as a smaller supplier, Avro Energy was not currently able to offer smart meter installations. However, its website stated that it hoped to be able to offer these in the near future. If you already had a smart meter, they were likely to be able to support it if it is a second-generation SMETS2 meter.

To check which generation of smart meter you have, check the serial number. If it starts with 19P, it’s a first-generation meter. If it starts with 19M, it’s a second-generation meter.

How could you apply for the Warm Home Discount with Avro Energy?

As a smaller supplier, Avro Energy was not legally required to offer the Warm Home Discount. However, it still offered this voluntarily. So, if you struggled with the cost of heating your home in the winter months, you may have been eligible for the scheme.

This government initiative offers a flat £140 discount on energy between the months of September and March. Energy consumers of are of pensionable age (core group) or in receipt of income-related benefits (broader group) may be eligible for this discount.

You can see if you are eligible to make an application by clicking here.

Avro Energy customer reviews: What did their customers say?

At Papernest, we’re passionate about giving every energy consumer the best possible deal. As such, we measure the value of a supplier by what their customers say about them. So, let’s see how Avro Energy’s customers felt about the brand.

At the time of writing, Avro Energy had an impressive customer score of 4.6 out of 5 on its Trustpilot page.

This put the supplier at the upper end of the "Excellent" range, and among the best in the country.

Of the 50,373 reviews left by customers:

• 38,927 (77%) were "Excellent"
• 8,507 (17%) were "Great"
• 936 (2%) were "Average"
• 394 (<1%) were "Poor"
• 1,609 (3%) were "Bad"

That’s 94% of customers rating Avro Energy as either "Great" or "Excellent".

Positive reviews focused on great prices and savings, as well as polite and attentive customer service staff. Indeed, many reviewers mentioned specific customer service representatives by name. Something that typically implies that a team member has gone above and beyond. Ease of switching and managing user accounts online were also commonly lauded in reviews.

The comparatively few negative reviews focused on difficulty navigating the website, billing issues and inaccuracies, and difficulties when moving house or switching tariffs. Some particularly disgruntled reviewers cited communications difficulties with staff members, slow responses to complaints, and expensive billing errors.

How green was Avro Energy?

Avro did not offer 100% renewable energy yet. Indeed, for a long time, Avro Energy had not disclosed its energy fuel mix on its website at all. In February of 2021, however, Avro Energy disclosed its energy fuel mix for April 2019-March 2020.

Although we can see that they got some of their energy from renewables, they had not yet begun to offer any 100% renewable tariffs.

Avro Energy energy fuel mix

You can see Avro Energy’s fuel mix in the table below:

As we can see, most of their energy came from burning natural gas. While this burns much cleaner than coal or oil, it is nonetheless still a fossil fuel and therefore finite. However, renewables were the second biggest part of the company’s energy fuel mix.

Contacting Avro Energy

The Papernest team understand the importance of being able to contact your supplier quickly when you have an important question or something goes awry.

There were a number of ways to contact Avro Energy. Many would have preferred to call them on 0330 058 2005. Their phone lines were open from 9am - 4pm Monday to Friday.

An independent survey found that Avro Energy took 18 minutes 46 seconds to answer the phone. However, they were much faster than average when it came to email queries, responding in just 1 hour and 57 minutes on average.

Customers were able to email them at support@avroenergy.co.uk.

Avro Energy: How to pay

It was cheapest and easiest to pay your Avro Energy bill via direct debit. Be sure to take monthly meter readings to ensure that your direct debit is always representative of your usage. This will usually be adjusted every 3 months.

If you preferred to pay monthly, you could do so by credit or debit card via Avro’s website or over the phone.

How to refer a friend to Avro Energy

Unfortunately, Avro Energy did not have a referral scheme.

How to complain about Avro Energy

If you had a complaint about Avro Energy, you could register this via email or over the phone. There was no special email or phone number for complaints. Simply use those listed above.

You did not necessarily have to send it in writing. However, if this is your preferred way to make a complaint, send it to:

Want to know more?

Call Papernest today on 0330 818 6225.

We’re available from 8am to 6pm.

Learn more about the other energy suppliers:

• British gas
• Scottish power
• Eon
• Octopus Energy
• Coop Energy
• npower

A guide to Utilita tariffs & prices

Utilita currently offer 13 different tariffs, offering a mix of both electricity, gas and dual fuel options. Smart Energy is their leading tariff for customers with smart meters, which makes up 90% of their customer base. The way this tariff works is that it charges two different rates for power. The first, Unit Rate 1 is for the first 2kWh of energy used, and Unit Rate 2 for all energy used after that.

The rates also vary according to how you choose to pay. Customers who pay by direct debit on a credit meter can get a slightly better deal that those using prepay meters.

These are the Smart Energy tariff rates for credit customers:

Who are OVO Energy?

OVO Energy is one of the fastest-growing energy brands in the UK. Its growth became especially substantial in January 2020 when it acquired "Big 6" supplier SSE. Although the SSE brand is still active and SSE customers are still SSE customers, the acquisition added 3 and a half million new customers to the OVO group. OVO is a progressive energy company with a firm focus on renewables, and customer service.

Who owns OVO Energy?

OVO Energy is a subsidiary of Imagination Industries Ltd. and part-owned by the Mitsubishi group.

Are OVO Energy any good?

OVO Energy offers very decent value for money, have a record of excellent customer service, and have a modest but eclectic range of tariffs. They are also a great choice for eco-conscious customers. Especially if you’re willing to pay the small monthly premium for the OVO Beyond upgrade.

But do the lived experiences of real customers live up to the awards and accolades? Are OVO Energy equipped to handle the unique needs of your household? The Papernest team understands that not every energy consumer has the same definition of "good". Which is why we carefully match suppliers and tariffs to your unique needs. Let’s take a look at OVO Energy’s performance in key areas so that you can make a more informed decision.

OVO Energy tariffs 2022

At Papernest, we understand that it’s not just about finding the perfect supplier, but identifying the perfect tariff. OVO Energy have an eclectic range of tariffs that should suit the needs of most households. However, there are not so many as to bamboozle energy consumers.

You can see details for all the energy tariffs available to new customers below.

OVO Energy Variable Rate Tariffs

OVO for now only has one variable rate tariff, which is their standard variable rate. With variable rates the rate you pay is subject to daily change but you can also always leave your contract if you like.

The costs associated with this tariff can be seen here:

OVO Energy Fixed Rate Tariffs

Ovo has a few fixed tariffs available as well. In the following table is an overview of their fixed rate tariffs.

The pricing on these tariffs can be seen here:

OVO Energy Prepaid Tariffs

If you have a prepayment meter, don´t worry. Ovo also has tariffs available for people with prepayment meters.

Costs associated with this tariff plan can be seen here:

OVO Energy Economy 7 Tariffs

Sometimes called double electricity, OVO offers economy 7 plans for those who possess an economy 7 meter. These tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

OVO Energy: what other services do they offer?

As well as providing energy, OVO Energy offers a number of other services including…

Boiler and home emergency cover

Your boiler is at the heart of your home’s heating. Investing in boiler cover can keep your boiler in peak condition, ensuring that it operates efficiently and protects you from the risk of expensive repairs later down the line.

OVO offers various levels of boiler and home cover starting from £13 per month. The cover provides access to 4,500 approved engineers all over the country and includes:

• Annual boiler service
• Boiler & heating system

Broadband

Now that SSE is part of the OVO group, the brand also provides fast fibre broadband with unlimited downloads. Line rental starts from £23 per month for 35Mbps or £26 per month for 63 Mbps.

Do OVO Energy do business tariffs?

Yes, OVO Energy also offers renewable energy tariffs for business customers via SSE. Plans are scalable, and are available to microbusinesses, SMEs, enterprise-level companies and public sector entities.

Rates are negotiated on an individual basis depending on the size of your business, your location, how much energy you use, and when you use it.

Do OVO Energy have smart meters? What smart meters do they offer?

Yes, OVO Energy offers smart meters to new and existing customers. In fact, you will only be able to access the brand’s best value tariff with a smart meter. A smart meter communicates your usage data straight to the supplier. No need to take meter readings or pay more for inaccurate estimated bills.

OVO currently offers second-generation SMETS2 smart meters. These use a secure DCC network, and unlike their first-generation counterparts they will continue to communicate usage data to your new supplier if you switch. At Papernest, we recommend switching every 12-18 months to ensure the best value for money. And, needless to say, we’re always on hand to bring you the best possible tariff for your needs.

How to apply for the Warm Home Discount with OVO Energy

If you’re struggling to heat your home in the winter months, you may be eligible for the Warm Home Discount.

This is a government initiative facilitated by energy suppliers. It allows vulnerable energy consumers can get a discount on energy between the months of September and March. If you are of pension age (core group) or receive income-related benefits (broader group) you may be eligible for this discount. Details of the 2022/2023 are not finalised yet. You can check on their website if you're applicable.

OVO Energy Reviews: What do their customers say?

Energy companies invest a small fortune in marketing. So it may seem like every supplier is the best one for you. The Papernest team can help you to cut through the marketing bluster and find the right supplier and tariff for your needs. One of the most important things we look at is how the supplier’s customers feel about them.

At the time of writing, OVO Energy seems to be making a great impression with customers. They currently have a score of 4.2 out of 5 on its Trustpilot page. This puts the supplier in the middle of the "Excellent" range.

OVO Energy currently has 61.116 customer reviews. Of these:

• 70% were "Excellent"
• 15% were "Great"
• 4% were "Average"
• 2% were "Poor"
• 9% were "Bad"

Positive reviews focus on a high standard of friendly customer service, ease of switching, efficient installations and effective, supportive issue resolution.

Of course, like any supplier, OVO Energy also has some negative reviews. These focus on inaccurate and expensive estimated bills, billing issues (including double billing), difficulties accessing the app, and poor communications regarding debts.

Nonetheless, it’s important to note that 85% of reviewers rated the supplier as above average.

How green is OVO Energy?

OVO Energy offers 100% green energy tariffs. Customers can also gain even more green credentials if they opt for the OVO Beyond upgrade. This includes greener gas with 15% from renewable biomethane and 85% carbon-offset gas. OVO also plants not just one but 5 trees for every OVO Beyond member. This is managed through the brand’s ‘I Dig Trees’ programme and costs £6 extra a month.

What is the OVO Energy energy fuel mix?

OVO Energy’s fuel mix is 100% renewable. However, its website does not state how much of its energy comes from solar, wind, hydropower and biomass.

OVO Energy Contact Information

Being able to contact your energy supplier is important. Cheap, green energy is great. But you also need to know that you’re supported when something goes awry, or you have a query about your bill.

There are a number of ways to contact OVO Energy. The easiest way is to call them on 0330 303 5063. Their phone lines are open from 8am - 6pm Monday to Friday. You can also email them at hello@ovoenergy.com.

OVO Energy: How to pay?

It’s cheapest and easiest to pay your OVO Energy bill via direct debit. It’s important to have an accurate idea of how much energy you use so that your direct debit is fair and accurate. The Papernest team can help you with this.

If you prefer to pay monthly, you can do this by credit or debit card wither via OVO’s website or mobile app. You can also pay with your card over the phone, or via BACS transfer or by cheque / postal order.

How to refer a friend to OVO Energy

If you refer a friend, relative or work colleague to OVO Energy, you can get a reward of a £50 gift card for M&S, John Lewis & Partners, Sainsbury’s, Halfords, B&Q or Amazon.co.uk. Whomever you refer gets one as well! If you are an OVO customer, you can refer a friend by clicking here.

How to complain about OVO Energy

If you have a complaint about OVO Energy, you can register this in a number of ways. You can fill in the online form here, send an email to hello@ovoenergy.com, or call 0330 303 5063.

If you’d prefer to send your complaint in the post, you can send it to:

How to switch to OVO Energy

Think OVO Energy might be the one for you? Don’t do anything without first getting in touch with the Papernest team. We can match you to the perfect OVO Energy tariff for your needs. We’ll even manage your switch from end-to-end, so you can get quicker access to cheaper, greener energy.

Shell Energy tariffs & prices 2022

Shell Energy offers a range of different tariffs, all based on renewable energy. Depending on your needs, you can find the right tariff.

Shell most popular tariffs

Every tariff featured below also includes exclusive rewards with Shell’s rewards programme, Shell Go+. Drivers that frequently use Shell petrol or diesel may find that they get better value for money by choosing Shell Energy. First Utility offered discounted broadband deals in conjunction with its energy plans, and this has been continued by Shell Energy.

Below you can find the cost information associated with these tariffs.

Shell Variable Rate Tariffs

Shell has different standard variable tariff available at the moment. Variable rates have an advantage in the form of flexibility to switch to different plans/providers. The disadvantage however is a risk of higher prices than fixed tariffs due to market fluctuations.

The costs associated with this tariff can be seen here:

Shell Fixed Rate Tariffs

Shell currently has 2 fixed rate tariff plans, for electricity and for gas, which differ mainly in the time period the tariff is fixed for. We have an overview of them down below.

Due to the current situation in the energy market, the supplier's tariffs temporarily do not include fixed tariffs in 2022.

The pricing on these tariffs can be seen here:

Shell Economy 7 Tariffs

Shell also has Economy 7 plans available for people who have an economy 7 meter.

These tariffs have two separate unit rates, one for peak hours of consumption and another for off-peak.

Pricing on these tariffs can be seen here:

Shell Energy: what other services do they offer?

As well as gas and electricity, the supplier offers a number of other services including…

Shell Energy Broadband

Shell Energy offers high-speed fibre broadband deals starting at £27.58 per month. Speeds vary between 11 Mbps and 67 Mbps, depending on the type of package you choose.

• Fast Broadband: £27.58 per month and 11Mbps average download speed.
• Superfast Fibre: £32.88 per month and 38Mbps average download speed.
• Superfast Fibre Plus: £38.19 per month and 67Mbps average download speed.

The duration is 18 months in each case.

Shell Energy Boiler cover

The supplier has partnered with HomeServe to provide their customers with 24/7 support in the event an unexpected issue arises at home.
All services are included, whether it's the boiler, central heating, plumbing and drainage or electrics. Plus, boiler and central heating coverage includes a free boiler service for the first year.

Do Shell Energy do business tariffs?

Yes, the supplier also offers affordable green tariffs for commercial customers from microbusinesses to enterprise-level companies. Business rates are not advertised online as they are negotiated with companies on an individual basis. Rates vary depending on the size of your business, its location, how much energy it uses and its peak energy load hours.

The names of Shell Energy’s business tariffs are:

• Fixed All-Inclusive SME Plan- For businesses that spend less than £50k per year on energy.
• Fixed All-Inclusive Contract- For larger businesses that prioritise budget certainty.
• Pass-Through Contract- For larger businesses that expect greater cost transparency.

Companies can get a quote by accessing Shell Energy’s Business Tariff page.

Do Shell Energy have smart meters? What smart meters do they offer?

Yes, Shell Energy offers smart meters to new and existing customers. A smart meter transmits your gas and electricity usage data directly to the supplier. So you don’t need to worry about taking monthly meter readings or getting inaccurate estimated bills from your supplier.

Their website states that they now offer second-generation SMETS2 smart meters. This means that if you choose to switch to another supplier after a while, your smart meter will still retain its full functionality.

How to apply for the Warm Home Discount with Shell Energy

If you’re of pension age or if you receive income-related benefits, you may be eligible for the Warm Home Discount to heat your home more affordably in winter. This is a government initiative run in conjunction with energy suppliers. Under this scheme, vulnerable energy consumers can get a flat £140 discount on energy in the colder months between September and March.
Shell Energy is no longer taking applications for 2021/2022. However, you can see if you are eligible to make an application by clicking here.

Shell Energy customer reviews: What do their customers say?

At Papernest, we understand the importance of cutting through marketing bluster and measuring an energy supplier’s worth by what its customers say. So, let’s take a look at just that.
At the time of writing, the supplier has very positive customer sentiment, with a customer score of 4.1 out of 5 on its Trustpilot page.

Shell Energy currently has 59,663 customer reviews. Of these:

• 52% were "Excellent"
• 20% were "Great"
• 8% were "Average"
• 5% were "Poor"
• 15% were "Bad"

Positive reviews laud the supplier’s polite and helpful customer service, as well as ease of switching and communications. Some reviewers mention specific customer service representatives by name, which usually means that the person has gone above and beyond.

Negative reviews cite problems using Shell Energy’s app, issues with smart meters, smart meter installations, and In Home Display (IHD) devices, and lengthy issue resolution.

How green is Shell Energy?

Shell Energy offers 100% green energy tariffs. Despite this, however, it is not among the greenest energy suppliers on the market. The greenest suppliers generate their own renewable energy and buy it from their customers via Feed in Tariffs and the Smart Export Guarantee. While Shell is currently investing in its own green energy infrastructure, at present it only purchases renewable wholesale energy and sells it on to the consumer.

It also offers carbon-offset gas. While this is good, it is not as eco-friendly as 100% green biomethane gas from farm waste.

Shell Energy energy fuel mix

The supplier’s fuel mix is 100% renewable. However, its website does not state how much of its energy comes from solar, wind and hydropower.

How to contact Shell Energy

Now that we know about the supplier’s tariffs and energy fuel mix, how easy are they to get in touch with?

How to get in touch about your home energy?

In an emergency, for example, if you smell gas or are worried about your gas safety, call the National Grid on 0800 111 999. The calls are free of charge. Or you can call Shell customer service on 0330 094 5800 and select option 9. Lines are staffed from 8 a.m. to 6:30 p.m. Monday through Friday and from 9 a.m. to 4 p.m. on Saturday. Other options to reach Shell include live chat and email.

How to get in touch about broadband?

If the Wi-Fi is down, Shell Energy offers a troubleshooting guide.
Customer service can be reached by phone at 0330 094 5801. Lines are staffed from 8 a.m. to 8 p.m. Monday through Saturday and 9 a.m. to 6 p.m. on Sunday. Live chat and e-mail contact are also available.

How to complain about Shell Energy

If you have a complaint about Shell Energy, there are lots of ways in which you can register it with Shell Energy. You can log your complaint by calling 0330 094 5800, or through the website’s live chat feature. You can even register your complaint via social media platforms like Facebook and Twitter. You can also use a formula on the website, which is probably the easiest way to do so.

If you’d prefer to send your complaint by post, you can send it to:

How to switch to Shell Energy?

If you’re thinking of choosing Shell Energy, don’t make the switch without first talking with the Papernest team. We can not only find the perfect tariff to suit your needs and usage, we also manage your switch from end-to-end. So you can get straight to enjoying cheaper energy (and broadband if you so choose) quickly and without stress.

Is Shell Energy reliable?

The supplier is planning its presence in the UK energy market for the long term and with the necessary precautions. Moreover, Shell Energy is supported by Shell. Customers do not need to worry about the persistence of the supplier.

Is it easy to switch to Shell Energy?

Once you have decided to switch to Shell Energy, you can change your mind within 14 days without any obligation. In addition, Shell Energy will take the work out of informing your old supplier of the change and will do it for you. The energy supply will not be interrupted.

Can I switch tariffs with Shell Energy?

You can switch to a new tariff through your customer portal on Shell Energy’s website. However, early exit fees may still apply, even if you switch to another Shell Energy tariff.

Shell Energy: How to pay

The easiest (and the cheapest) way to pay your Shell Energy bill is to set up a direct debit. There’s also a variable Direct Debit hat allows you to pay for the exact amount of energy you’ve used every month.

Alternatively, you can also pay monthly by credit or debit card via their website or through their automated payment line 0330 094 5800. You can also pay by BACS transfer or by cheque / postal order.

How to refer a friend to Shell Energy

Like most energy suppliers, Shell Energy has a referral scheme that enables customers to earn a reward by introducing a friend to the brand. You should receive your reward within 90 days of your friend’s switch. You can refer a friend by clicking on this link.

What makes Shell Energy different?

Shell Energy may be a newcomer to the energy industry. But as one of the most ubiquitous petrol companies in the world, they know a thing or two about cultivating a loyal consumer base. As well as offering a range of renewable electricity tariffs and gas, they also offer tariffs that incorporate smart home technology and exclusive rewards. They also offer tariffs that include discounted broadband.

Who are Shell Energy?

While you may be familiar with the Shell name, Shell Energy may be new to you. This is the brand that was created in 2019 when Shell acquired First Utility. Although First Utility proved popular with energy consumers (with customer numbers doubling in 3 out of 4 years between 2011 and 2015, its growth proved unwieldy. The nascent Shell Energy reached an agreement to take on First Utility’s customers.

Shell Energy’s customer base would expand rapidly once again in 2019 when it took on Green Star Energy’s 200,000 customers.

Who owns Shell Energy?

The supplier is, as you might expect, owned by the oil giant Shell. In the age of renewables, it makes sense for an oil giant to diversify. As well as investing in renewables like solar, wind and hydropower, it is also investing in hydrogen, biofuels, electric vehicle charging, and clean energy access projects all over the world.

Are Shell Energy any good?

Shell is one of the best-known brands on the planet, and with such a colossal infrastructure, and huge green investment, it’s understandable that the new brand might be appealing to energy consumers. Also with reasonably priced tariffs, 100% green energy, carbon-offset gas they are certainly a very decent all-rounder. What’s more, you could make additional savings if you choose Shell Energy for your broadband, or use Shell fuels regularly, you could get additional savings and bonuses.

Is Shell Energy really cheaper?

The supplier's tariffs certainly have the potential to save money, especially the February 2022 Direct Debit ebill tariff, which is significantly below the Ofgem energy price .

Of course, you can count on the Papernest team to find the cheapest Shell Energy tariff in line with your needs, priorities and usage.